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What is Exported and Imported via API channel manager

Lodgify currently offers four API channel manager integrations through which you can connect to Airbnb, Booking.comExpedia, and HomeAway/VRBO. In this article, you find the full list of what is and is not synchronized.

To see further details per channel, click on Click to view details.

💡 Note: If you are looking for a specific topic, do not hesitate to use Ctrl + F (or Command + F) keys on your keyboard to search a specific keyword.

Icon Meaning
✔️ Exported or Imported
Exported or Imported under specific conditions
 ❌ Not synchronized

 

Read about:

Exporting rental details

Rental details
Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️
  • Airbnb -  ✔️
    Rental details are exported from Lodgify to Airbnb if you have selected Sync all during the mapping process.
    Learn more here.



  • Booking.com -  ❌

    Rental content (such as title, description, amenities, images) is not synchronized.



  • Expedia -  ❌

    Rental content (such as title, description, amenities, images) is not synchronized.


  • HomeAway/VRBO - ✔️
    Rental details are exported from Lodgify to HomeAway.
    Learn more here.

Exporting Availabilities and Calendar Settings

💡Note: Exported means the information is sent from Lodgify to the platforms.

Calendar

Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️ ✔️ ✔️

18 months of availabilities is exported.

 

Closed Periods
Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️ ✔️  ✔️

Must be set up in Lodgify.

💡 Note: Closed periods that were set up in Airbnb, Booking.com, Expedia, or HomeAway/VRBO will no longer apply after connection.

 

Fixed check-in/out dates
Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️ ✔️ ✔️

Must be managed in Lodgify.

 

Turnover days
Airbnb Booking.com Expedia HomeAway/VRBO
✔️
  • Airbnb -  ✔️
    Indicate this request during the mapping. If you wish to change this setting later, you can do so from the Airbnb API Connection page from the Channels section of your rental.


  • Booking.com -  ❌

    This setting does not exist in Booking.com.



  • Expedia -  ❌

    Needs to be set in Expedia.



  • HomeAway/VRBO - ❌

 

Advance notice
(lead time)
Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️
  • Airbnb -  ✔️
    Indicate this value when filling in the connection request. If you wish to change this setting later, you can do so on the Airbnb Sync Settings section of your rental.

    The Advance Notice for Airbnb is calculated backwards from midnight of the same day.


  • Booking.com ✔️

    Indicate this value when filling in the connection request. If you wish to change this setting later, you can do so on the Booking.com Sync Settings section of your rental.

    The Advance Notice is calculated based on the number of hours from UTC Timezone, not the property's local time.



  • Expedia -  ❌

    This setting does not exist in Expedia.


  • HomeAway/VRBO - ❌

    VRBO does not allow same day bookings.

 

Booking Window
(how far in advance guests can book)
Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️ ✔️
  • Airbnb -  ✔️
    550 days maximum into the future for a Check-in.


  • Booking.com ✔️

    Needs to be set in the Booking.com Channels page in Lodgify.



  • Expedia -  ❌

    Needs to be set in Expedia.



  • HomeAway/VRBO - ✔️

    Inherited from the rental's Booking Settings page.

 

Importing Reservations

💡Note: Imported means the information is sent from the platforms to Lodgify.

Existing Reservations
Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️

 

Future Reservations
Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️ ✔️  ✔️

Once the connection is confirmed, new reservations booked via connected rates will be imported.

 

Reservation Details
Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️ ✔️ ✔️
  • Airbnb -  ✔️
    We import:
    • price
    • number of guests
    • creation date
    • stay dates
    • rental name

    You can see even more information under "View details".


  • Booking.com -  ✔️

    We import:

    • price
    • number of guests
    • creation date
    • stay dates
    • rental name
    • meal plan


    You can see even more information under "View details".


  • Expedia -  ✔️
    We import:
    • price
    • number of guests
    • creation date
    • stay dates
    • rental name
    • meal plan

    You can see even more information under "View details".


  • HomeAway/VRBO - ✔️
    We import:
    • price
    • number of guests
    • creation date
    • stay dates
    • rental name
    • policy

 

Guest Details
Airbnb Booking.com Expedia HomeAway
✔️ ✔️ ✔️ ✔️ 
  • Airbnb -  ✔️
    We import:
    • name
    • phone
    • location
    • rental name
    • language


  • Booking.com -  ✔️
    We import:
    • name
    • Booking.com alias email address
    • phone
    • location
    • language (this can be edited in Lodgify but will not affect Booking.com)


  • Expedia -  ✔️
    We import:
    • name
    • location
    • language


  • HomeAway/VRBO - ✔️
    We import:
    • name
    • email address
    • phone
    • language

 

Changes or Cancellations
Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️ ✔️ ✔️ 
  • Airbnb -  ✔️
    Changes and Cancellations need to be done in Airbnb. Once changes are confirmed, they will be imported and shown in red in Lodgify.


  • Booking.com -  ✔️

    Changes and Cancellations need to be done in Booking.com. Once changes are confirmed, they will be imported and shown in red in Lodgify.


  • Expedia -  ✔️

    Changes and Cancellations need to be done in Expedia. Once changes are confirmed, they will be imported and shown in red in Lodgify.


  • HomeAway/VRBO - ✔️

    Changes and cancellations need to be managed directly in Lodgify.

 

Messages
Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️ ✔️
  • Airbnb -  ✔️
    All messages sent once the connection is confirmed will be imported.


  • Booking.com ✔️

    All messages sent once the connection is confirmed will be imported.


  • Expedia -  ❌

    Needs to be managed in Expedia. Reservations through Expedia do not receive any automatic notifications from Lodgify because Expedia does not share guest email addresses with other platforms.


  • HomeAway/VRBO - ✔️

    All pre-booking and post-booking messages, including attachments in PDF, JPEG, PNG, and GIF formats, are synced between VRBO and Lodgify inboxes.

    💡 Notes:

    • Only messages sent after June 5th 2024 and reservations with check-in dates after May 25th 2024 are synchronized.
    • For offline bookings (bookings that were converted to VRBO on the Lodgify side), messages will not be synced between platforms. Therefore, communication should be done via email between you and the guest.
    • The following information is redacted in messages before booking:
      • Competitor information
      • Credit card information
      • Bank routing numbers
      • IBAN numbers
      • Phone numbers
      • Email addresses
      • Domain names
      • URLs (except for these: host.virtualkey.co, o.hmwy.io, t.hmwy.io, homeaway.tumblr.com, facebook.com/homeaway, pinterest.com/homeaway, twitter.com/homeaway, plus.google.com/+homeawaycom, linkedin.com/company/homeaway, instagram.com/homeaway, youtube.com/homeawayvacation)
    • Email addresses are redacted from messages after booking.

 

Multi-room Bookings
Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️  
  • Airbnb
    We are currently developing this feature for the API Connection. Reach out to us if you wish to manually update your listing in Airbnb for this feature.


  • Booking.com -  ✔️

    If a reservation contains multiple rooms with different dates, a separate reservation will be created for each booked room in Lodgify.



  • Expedia -  ✔️

    If a reservation contains multiple rooms with different dates, a separate reservation will be created for each booked room in Lodgify.



  • HomeAway/VRBO

    To be announced.

 

Exporting Rates  

💡Note: Exported means the information is sent from Lodgify to the platforms.

Currency
Airbnb Booking.com Expedia HomeAway/VRBO
 Conversion fee might apply Must match the rental location Must match the rental location Must match master brand 
  • Airbnb -
    If the currency does not match the rental location, Airbnb will apply a conversion fee.


  • Booking.com -  ✔️

    Must match the rental location both in Booking.com and Lodgify.


  • Expedia -  ✔️

    Must match the rental location both in Expedia and in Lodgify.


  • HomeAway/VRBO

    Must match the currency of your HomeAway master brand, and must be the same in Lodgify.

 

Daily Rate
Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️ ✔️ ✔️

 

Weekly Rate
Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️
  • Airbnb - ✔️
    Exported for both the Default Rate and your Season Rates. Must be managed in Lodgify.


  • Booking.com -  ❗

    If you want to connect a Weekly rate, notify Lodgify during the connection setup, or contact us at a later time.

    You must configure a Weekly Rate in Booking.com as well.



  • Expedia -  ❗

    If you want to connect a Weekly rate, notify Lodgify during the connection setup, or contact us at a later time.

    You must configure a Weekly Rate in Expedia as well.



  • HomeAway/VRBO -   ✔️

    Exported for both the Default Rate and your Season Rates. Must be managed in Lodgify.

 

Monthly Rate
Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️
  • Airbnb - ✔️
    Exported for both the Default Rate and your Season Rates. Must be managed in Lodgify.


  • Booking.com -  ❗

    If you want to connect a Monthly rate, notify Lodgify during the connection setup, or contact us at a later time.

    You must configure a Monthly Rate in Booking.com as well.



  • Expedia -  ❗

    If you want to connect a Monthly rate, notify Lodgify during the connection setup, or contact us at a later time.

    You must configure a Monthly Rate in Expedia as well.



  • HomeAway/VRBO -   ✔️

    Exported for both the Default Rate and your Season Rates. Must be managed in Lodgify.

 

Extra charge per extra guest
Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️
  • Airbnb - ✔️
    Always the extra charge per extra guest set up in your Default Rate, even if the reservation is made on a Season Rates. You can modify the Extra charge per extra guest in Lodgify.

    Reservation changes will not include the Extra Charge per guest if the only change on the reservation is the number of guests.


  • Booking.com -  ❗
    • Always the extra charge per extra guest set up in your Default Rate, even if the reservation is made on a Season Rates. You can modify the Extra charge per extra guest in Lodgify.

     


  • Expedia -  ✔️

    Exported from both the Default Rate and your Season Rates. You can modify the Extra Charge per Extra Guest in Lodgify.



  • HomeAway/VRBO -

    The extra charge per guest is exported for both the Default Rate and Season Rates

 

Security Deposit
Airbnb Booking.com Expedia HomeAway/VRBO
✔️
  • Airbnb - ❗
    Only pre manual and pre-authorized security deposits of fixed amounts will be synchronized. Amounts set as % will not be synchronized.
    The security deposit only appears as a text in the Airbnb page ; it is currently not possible to manage the security deposit for Airbnb reservations in Lodgify. It needs to be managed and collected outside Lodgify.


  • Booking.com -  ❌

    Needs to be set up in Booking.com.



  • Expedia -  ❌

    Needs to be set up in Expedia.



  • HomeAway/VRBO - ✔️

    For the VRBO connection, the security deposit is configured together with the Cancellation Policy.

 

Extra charge for short stays (Short Stay Price)
Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️
  • Airbnb - ✔️


  • Booking.com -  ❌

    Not exported.


  • Expedia -  ❌

    Not exported.



  • HomeAway/VRBO - ✔️

 

Cleaning Fee
Airbnb Booking.com Expedia HomeAway/VRBO
  • Airbnb - ❗
    • If set as a %
      The Cleaning Fee will be added to the daily price sent to Airbnb if set as a %.

    • If set as a fixed amount
      The Cleaning fee will be exported only if set as:
      Cleaning Fee Type with Single Charge Type and Per Stay Frequency.


  • Booking.com -  ❌

    Needs to be set up in Booking.com.



  • Expedia -  ❌

    Needs to be set up in Expedia.



  • HomeAway/VRBO - ❗
    • If set as a %

      The Cleaning Fee will be added to the daily price sent to HomeAway/VRBO if set as a %.

    • If set as a fixed amount

      The Cleaning fee will be exported only if set as a Cleaning Fee Type with Single Charge Type and Per Stay Frequency.
      It will appear on a separate line on the quote.

 

Other Fees
Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️
  • Airbnb - ✔️
    In order to be exported, fees must match the configurations in this article.


  • Booking.com -  ❗

    Fees will only be sent to Booking.com if set as a % in Lodgify. Fixed amount fees, will need to be set it up in Booking.com.
    The Fees will be added as an increase to the Room Rate.

    💡 Note: Additional restrictions added to a fee, namely applying the fee only when the stay is too short, are not sent to Booking.com.



  • Expedia -  ❌

    Needs to be set up in Expedia.



  • HomeAway/VRBO - ✔️

 

Taxes
Airbnb Booking.com Expedia HomeAway/VRBO
  • Airbnb - ❗
    Taxes will only be sent to Airbnb if set as a % in Lodgify. A fixed amount of taxes will need to be set it up in Airbnb.

    💡 Note: Additional restrictions added to a fee, namely applying the fee only when the stay is too short, are not sent to Airbnb.

    Airbnb will calculate the taxes based on the Room Rate + Cleaning Fees. Learn more about how Fees and Taxes apply on connected OTAs.


  • Booking.com -  ❗

    Taxes will only be sent to Booking.com if set as a % in Lodgify. A fixed amount of taxes will need to be set it up in Booking.com.

    💡 Note: Additional restrictions added to a fee, namely applying the fee only when the stay is too short, are not sent to Booking.com.



  • Expedia -  ❌

    Needs to be set up in Expedia.



  • HomeAway/VRBO - ✔️

 

Add-ons
Airbnb Booking.com Expedia HomeAway/VRBO
 
  • Airbnb - ❌
    Add-ons are not exported.


  • Booking.com

    Add-ons are not exported.



  • Expedia

    Add-ons are not exported.



  • HomeAway/VRBO - ❌

    Add-ons are not exported.

 

Promotions
Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️ 
  • Airbnb - ✔️
    In order to be exported, promotions must match the configurations in this article.


  • Booking.com -  ❌

    Needs to be set up in Booking.com.



  • Expedia -  ❌

    Needs to be set up in Expedia.



  • HomeAway/VRBO - ✔️

    In order to be exported, promotions must match the configurations in this article.

 

Mark-up
Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️ ✔️ ✔️ 
  • Airbnb - ✔️
    Indicate this during the mapping. This can be a positive or negative %.
    If later you want to change the mark-up, you can do so in your Sync Settings page. Learn more here.


  • Booking.com - ✔️

    Indicate this during the mapping. This can only be a positive %.
    If later you want to change the mark-up, you can do so in your Sync Settings page. Learn more here.



  • Expedia - ✔️

    Indicate this during the mapping. This can only be a positive %.
    If later you want to change the mark-up, you can do so in your Sync Settings page. Learn more here.



  • HomeAway/VRBO - ✔️

    Indicate this during the mapping. This can be a positive or negative %.
    If later you want to change the mark-up, you can do so in your Sync Settings page. Learn more here.

 

Rate Notes & Rental Agreement
Airbnb Booking.com Expedia HomeAway/VRBO
  • Airbnb -
    You must configure Rates Notes and the Rental Agreement directly in Airbnb, following their guidelines.


  • Booking.com -

    You must configure Rates Notes and the Rental Agreement directly in Booking.com, following their guidelines.



  • Expedia -

    You must configure Rates Notes and the Rental Agreement directly in Expedia, following their guidelines.



  • HomeAway/VRBO -
    • Rate Notes
      Rate Notes are not exported to VRBO.

    • Rental Agreement
      You must set up a Rental Agreement in Lodgify in order to establish the connection with HomeAway/VRBO. This Rental Agreement will be exported to HomeAway/VRBO.

 

Policies and Payments  

Collecting Payments
Airbnb Booking.com Expedia HomeAway/VRBO
✔️ ✔️ ✔️

 

Payment Schedules
Airbnb Booking.com Expedia HomeAway/VRBO
✔️
  • Airbnb - ❌
    Needs to be managed in Airbnb.


  • Booking.com -  ❌

    Needs to be set up in Booking.com



  • Expedia -  ❌

    Needs to be set up in Expedia.



  • HomeAway/VRBO - ✔️

    Managed automatically in Lodgify, according to your connected policies.

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