Airbnb Synchronizations

If you have different room types in Lodgify, the description of rental and room type will be combined in Airbnb. If the rental description is set up in different languages, the translations will also be exported to Airbnb.
 

💡 Note: Airbnb limits the description of API connected listings to 500 characters.

18 months of availability will be synchronized and the calendar will be updated instantly.

💡 Note: If you created your rental manually in Lodgify, closed periods will not be imported from Airbnb and should therefore be created in Lodgify. If you imported your rental from Airbnb, periods set as blocked by yourself in Airbnb will be imported as unavailable into Lodgify.

You can use either Instant booking or Booking request for your Airbnb listing.
This can be updated in your Sync settings, learn how to change it here.
 

💡 Notes:

• If you choose Booking Request for your Airbnb listing, you must also set all other platforms (connected OTAs and your website) to Booking Request. 
  If another channel is set to a different booking mode, your Airbnb listing may automatically switch back to Instant Booking.
• If you choose Instant booking for your Airbnb listing, you can still choose your Bookability settings in Lodgify independently (Instant booking, Booking request, or Inquiry only).

The policy can be set in Lodgify if the sync type is set to Sync Everything; otherwise, it must be managed in Airbnb.

You can decide which policy from Airbnb you want to apply in your Airbnb listing. We will ask you for this information during the mapping process.

Here are the cancellation policies you can apply to your Airbnb listing: 
The Flexible Policy: Guests can cancel up to 24 hours before check-in for a full refund, and you won't receive payment. If they cancel after that, you'll be paid for each night they stay, plus one additional night.
The Moderate Policy: Guests can cancel up to 5 days before check-in for a full refund, and you won't receive any payment. If they cancel after that, you'll be paid for each night they stay, plus one additional night, and 50% of the rate for all unused nights.
The Firm Policy: Guests must cancel at least 30 days before check-in to receive a full refund. If they cancel between 7 and 30 days before check-in, you'll be paid 50% of the total amount for all nights. If they cancel less than 7 days before check-in, you'll be paid 100% of the total amount for all nights. Guests are also eligible for a full refund if they cancel within 48 hours of booking, provided the cancellation occurs at least 14 days before check-in.
The Strict Policy: Guests must cancel within 48 hours of booking, and at least 14 days before check-in, to receive a full refund. If they cancel 14 or more days before check-in but not within 48 hours of booking, you’ll be paid 50% of the total amount for all nights. If they cancel between 7 and 14 days before check-in, you’ll also be paid 50% of the total amount for all nights. If they cancel less than 7 days before check-in, you’ll be paid 100% of the total amount for all nights.
 

💡 Note: If your listing is in Argentina, Canada, Chile, Colombia, Morocco, Netherlands, Philippines, Poland, South Africa, Sweden, or Turkey, the Strict policy is no longer be available for reservations made on and after January 20, 2025. Listings with the Strict policy are automatically converted to the Firm policy. Additionally, a new Limited policy has been introduced, allowing guests to cancel up to 14 days before check-in for a full refund.

Only fixed amount can be exported to Airbnb as general information before the guest places a reservation. The amount will be shown on the checkout page; however, neither Lodgify nor Airbnb will collect it. You will be responsible for collecting it outside both platforms, either at the property or through a third party.

💡 Note: You can also set a different security deposit on Airbnb by changing it on your Channels page.

If the currency in Lodgify is different than the one of the country where the rental is located, Airbnb applies a conversion fee.

The currency you set in Lodgify must be supported by Airbnb. If it’s not, you can change it from the Pricing section on Lodgify.

The lowest price within the next 18 months.
This value must be between 10 USD and 100,000 USD.
 

💡 Important: When no dates are selected in Airbnb, the search result will show the lowest price of the next 18 months.

Preparation Time

("Turnover days" in Airbnb)

Decide if you need to automatically close your availability calendar for bookings before a check-in and after a check-out.

💡 Note: If you have a big villa and need at least one day before arrival and one after departure to prepare and clean everything, you need one Preparation day. The calendar will automatically close the day before the arrival and after the departure.

If you wish to change this setting, you can do so by editing the restrictions of the preparation time in the Availability section of your Lodgify account.


💡 Note: If you don’t see the Custom setup per channel option, it means the change should be made from your Channel settings page.

💡 Note: If you set up 2 different preparation times, you will see a different availability in your Lodgify calendar and in your Airbnb calendar.
➡ Example: If you set a preparation time of 1 day for Lodgify and 2 days for Airbnb, Lodgify will show a soft block of 1 day, while Airbnb will hard block 2 days on their calendar.

Standard fees will be exported to Airbnb if they are configured according to these restrictions.

 

💡 Notes:

• The majority of your fees will be exported inside the nightly price in Airbnb (resort fee, management fee, Cleaning fee, etc.).
• If additional restrictions are applied to a fee so that the fee only applies when a stay is too short, the fee will not be sent to Airbnb.
• VAT will not be exported to Airbnb if enabled from inside the Fee configurations. The only exception to this is the Cleaning Fee.

To export it to Airbnb it needs to be a fixed amount and set as Fee type - Cleaning fee with a "single charge" "per stay".

💡 Notes:

• If the Cleaning fee setup differs from the above, it will not be exported.
• VAT will be exported to Airbnb if enabled from inside the Fee configurations. The cleaning fees VAT will be included in the taxes on Airbnb's price breakdown.
  Find here how taxes and fees are calculated in Airbnb.

To export it to Airbnb it needs to be a fixed amount and set as Fee type - Cleaning fee with a "single charge" "per stay".

• A short-stay cleaning fee can only be synchronized if there is an existing cleaning fee configured.
• The value of a short-stay cleaning fee has to be less than that of the existing cleaning fee.
• A short stay cleaning fee of 1 night in Lodgify can be applied for a stay of 2 nights in Airbnb.

💡 Note: If the stay restrictions exceed 2 nights, the short-stay cleaning fee will not be exported to Airbnb.

Taxes will be exported to Airbnb if they fulfil the following requirements:

• Set up either as a % of the nightly price (after all adjustments) or as a flat amount "per guest" "per night", or as a "single charge" "per night".
   
• Only the following types of occupancy taxes are supported.
  • Hotel tax
  • Lodging tax
  • Room tax
  • Tourist tax
  • Transient occupancy tax
  • Sales tax
  • VAT/GST

Taxes are calculated on the amount of the base rate or depending on the taxable base defined. They will be shown as a separate line item in the Airbnb quote.

Promotions need to be set up the following way in order to be exported to Airbnb:

• Can be set as flat or a % discount.
• Can be set up with or without a stay date range.
• Can be set up with or without a minimum stay.

💡 Notes:

• Promotions must be set in Lodgify; they can no longer be created on Airbnb once the connection is active.
• Avoid combining a Minimum Stay rule with Last-Minute or Early-Booker restrictions, as the discounts can stack. The discount for the Minimum Stay will apply first, and then another discount for the Last-Minute or Early-Booker restriction may be added on top, reducing the final price more than expected.
  
  However, you can use Minimum Stay and Per-Date Range rules on the same promotion.
• Multiple promotions can be applied simultaneously when their validity periods overlap. For example, minimum stay promotions, length-of-stay discounts, and early-bird or last-minute offers may be combined.
• Last Minute and Early Booker promotions can only be exported to Airbnb if they are configured as percentages.
• Last-minute promotions only apply to nights that fall within the specified number of days before check-in. For example, if you set a promotion for “5 days or less before arrival” and a guest books a 10-night stay today with check-in today, only the first 5 nights will receive the discount.
• Promotions with booking date range and/or codes will not be exported.
• For early booker promotions, the number of days in advance must be a multiple of 28 or 30 days (early-Booker discount for stays booked beyond 84 days, 90 days, 150 days, etc).

➡ On the guest side on Airbnb, discounts won’t be explicitly shown: guests will simply see a lower price. The only exception is the Early Booker promotion, which will display a strikethrough price.
 

💡 Note: Last Minute Promotions can only be exported to Airbnb if configured for up to 28 days or less before arrival. If multiple Last Minute promotions are set up in Lodgify, each one applies in sequence, with every promotion taking effect until the next one starts.

You can set the mark-up to be positive or negative.

💡 Note: The cleaning charge is excluded from the markup, the extra charge per guest is included.

Price, number of guests, messages.

💡 Note: To see reservation details, go to the reservation, click on External Quote and View details.

 

Messages linked to reservations that were imported at the time of the connection will be imported along with the reservation.

New messages sent by guests in Airbnb will be recorded in Lodgify.

• Attachments are sent, but hyperlinks still aren’t. Direct links will still be shown.
• Photos need to be sent in the body of the automatic responses, and will be displayed as a URL link to the guest. Photos can be sent and received, but they won't be shown in Lodgify.
• Conversations between you and the guest will not be removed if the host account is disconnected from Lodgify.
• Airbnb does not support the HTML markup, so bolded/strong styles are not supported.
• Phone numbers will not be shared with the guest until the reservation is confirmed (i.e., during a booking inquiry or request).
• Messages from the main guest as well as co-travellers are imported into the Lodgify inbox.

New and Open resolutions are imported into Lodgify and their status is automatically updated every day. If you want to create new resolutions, find Closed resolutions or manage them, you need to go to Airbnb.
 

Learn more about Airbnb resolutions here.