Connect to Airbnb via API

The Airbnb Professional integration allows you to centralize the management of availability, rates, and reservations in real time, ensuring seamless multi-platform synchronization. If you don't have your rentals listed yet on Airbnb, you can even create them from scratch just by exporting all the info from your Lodgify rentals into Airbnb.
Find out more about what is synchronized between Lodgify and Airbnb here.

💡 Notes:

• If you are using another channel as your central reservation manager, we recommend using our Calendar Import/Export Tool to synchronize your Lodgify Calendar with Airbnb. See Export and import your calendar via iCal.

• Connecting an Airbnb Host Account to any Channel Manager will change your Airbnb Host Fee from Split Fee to Host-Only fee. If your Airbnb Host Account includes at least one traditional hospitality listing (such as Bed & Breakfast, hotels, serviced apartments), your Host Fee will also change to a Host-Only fee.

• If you want to connect your Airbnb LUXE listings, please note that integration is currently limited. We recommend using the iCal synchronization to ensure accurate availability and reservation management. Find out more about calendar Import / Export here.

• Find out here how to disconnect from Airbnb.
• If you need to contact Airbnb for support, you can do it from here.

Requirements

Before setting up the connection with Airbnb Professional, you should be aware of certain conditions/settings in order to make the connection work:

• As mentioned before, if your Airbnb listings are not using the API connection yet with any other software and the majority of your listings are not located in the US, Canada, Mexico, Uruguay, The Bahamas, Argentina, and Taiwan, once the API connection is set up, your Airbnb service fee will change. Read more here.
• Listings in Airbnb can be set as either Instant booking or Booking request.
  💡 Notes:
  • If you choose Booking request for your Airbnb listing, you must also set the listing to Booking request on all other platforms (meaning connected OTAs and your website).
  • If you choose Instant booking for your Airbnb listing, you can still choose your Bookability settings in Lodgify independently (Instant booking, Booking request, or Inquiry only).

• There are certain cities/regions that don’t allow Airbnb to establish API connections. See the full list of restricted areas (red) here.
• Closed periods, iCal imports, and manual bookings created in Airbnb will be deleted. Be sure to create them in Lodgify.
• The smart pricing feature in Airbnb won’t be available anymore. All your prices need to be controlled inside your Lodgify account. If you want to use dynamic pricing, you can activate Lodgify Dynamic Pricing.
• If an Airbnb listing is hosted from both an Airbnb owner account and a co-host account, you will need to connect both accounts with Lodgify. To connect an Airbnb co-host account, follow the steps listed below.

Connect Lodgify to Airbnb

Connect with your Airbnb account

In order to map your listings, you must first enable the connection between Lodgify and Airbnb in order for the two platforms to exchange information. If you haven't already done so (for example, for previous mappings), follow these steps, or watch the video below:

🎥 Watch this video to see how to connect an Airbnb account.

1. Go to your left-hand menu and select Channel Manager and choose Airbnb.
2. Then click Connect to sign in to your Airbnb account or create one.
   
3. You will be asked to accept the conditions to connect with Airbnb on the Lodgify side:
   
4. Then, agree to the terms and conditions on Airbnb side:
   
    
5. You will be taken back to your Lodgify account automatically.

Connect an Airbnb co-host account

Lodgify can connect to multiple Airbnb accounts. If you want to connect additional Airbnb accounts, go to your left-hand menu, select Channel Manager, and click Airbnb. Then, select Manage account and click on Connect another account:

Do not log in yourself. Instead, copy the URL from the address bar of that window and send the URL to your co-host. They must open it, log in to Airbnb, and authorize the connection.
⚠️ Important: The link is valid for 10 minutes only, so send it to your co-host and ask them to open it straight away.

Choose a Lodgify listing to synchronize

Once connected, you will see the list of the rentals that are both completed and assigned to your Lodgify website. (Learn how to create a rental in Lodgify, and how to assign rentals to your website.) From this point, you will need to follow the self-mapping steps per rental.

To map and synchronize a new rental, click on the Sync button on the far right.

For rentals that are already mapped and synchronized, you can see the mapped Airbnb listing, the sync status, and the listing status. Click on the Edit button on the far right to edit the configurations or to disconnect.

Prepare for ideal synchronization

Once you click on Sync, you will be prompted to choose the synchronization type. If you have an existing listing, we recommend choosing Sync prices and availability. Otherwise, if you want to create a new listing, choose Sync everything. You can also change the sync type later on.

On the next page, you can see the missing requirements if your rental is not complete yet. You will be able to update the Title, Description, Photos, Location, and Price per night of your rental. You will also see recommended actions before syncing your rental.

💡 Note: Only items marked with ⚠️ must be adjusted to ensure synchronization. Other items are optional, but highly recommended.

Once all the items are marked as Done, you can click on Sync at the top right again.

Choose an Airbnb listing to synchronize

This next step offers two options for choosing an Airbnb listing for synchronization:

With this option, rental information will be pushed from Lodgify to Airbnb, based on the Lodgify rental you have chosen to connect.  💡 Note: The synchronization type will by default be set to Synchronize everything.

💡 Note: This option only shows if you already have listings in your connected Airbnb accounts. If you choose this option, click on the rental to connect and Next:

💡 Note: Once the Channel Manager is activated for one or more rentals, prices will always be managed from Lodgify.

Choose your synchronization settings

Then, you're asked to configure which settings you would like to apply to your Airbnb listing. The settings are divided into Shared Settings and Airbnb Settings.

• Shared settings are all the settings that exist both in Lodgify and Airbnb.
• Airbnb settings are all the settings that exist in Airbnb only. The options you'll have for these settings depend on which synchronization option you chose.

Then, click Next.

Import your Airbnb bookings

If you already have bookings for your rental on Airbnb, you will be prompted to import the bookings from your Airbnb account.

During the import, various scenarios may occur:

Publish your listings

The last step in the self-mapping flow offers two options for publishing your rental.

• Choose to List now to directly publish your rental on Airbnb, available for guests to book.
• Choose to Unlist for now to keep your rental unlisted on Airbnb. You will be able to publish your rental to Airbnb at a later point via the configuration page.

Click on Next to complete the synchronization. You can then go back to the Channel Manager.

Listings quality

Once connected, you can review the connection status of your listings and improve their quality. To do so, follow these steps:

1. Go to your left-hand menu and select Reviews. Then click on Quality dashboard.
2. You will see labels indicating the quality of your listing. Click on them to review and address any quality issues. These labels are based on guest feedback and Airbnb insights, such as low review scores, guest complaints, or violations of Airbnb's community standards. Addressing these issues can help maintain your listing's visibility and attractiveness to potential guests.
   
   💡 Notes:
   • It can take up to 24 hours for statuses that require your attention to update.
   • If you disagree with any issues flagged on your listing, simply click on it to submit an appeal.

View and manage prices

Once the Channel Manager is activated for one or more rentals, prices will always be managed from Lodgify. You can also simulate booking your rental on Airbnb to see that the correct prices are shown to your guests.

💡 Note: The Prices & Availability Calendar in your Airbnb account will no longer display the prices you set in Lodgify. This only affects the display of the calendar view for you as an Airbnb host. Guests will see the correct pricing.

Registration details

If your Airbnb market requires you to provide regulatory details such as registration numbers to continue listing your properties, you can view the registration details for each Airbnb listing and update the information directly in the Registration Details section.

To do so, follow these steps:

1. Go to your left-hand menu and select Rentals.
2. Choose the rental you want to amend and select Policies.
   
3. Scroll down to Registration details.
   
4. From there, you'll see any missing registration information for your rentals and be able to update and manage the registration details for each listing.

Possible error scenarios

These are the most common connection errors and how to resolve them. If your issue is not listed, contact us.

Airbnb account connection expired

If your availability, prices, closed periods, and direct bookings stop reaching Airbnb, the connection between Lodgify and your Airbnb account may have expired. This can happen even while your listings still show as Synced. To confirm it:

1. Go to your left-hand menu and select Channel Manager.

2. Click Airbnb, and then Manage accounts. If your Airbnb account shows only numbers instead of your Airbnb name and profile picture, the connection has expired.

⚠️ Important: Disconnecting removes your Airbnb reservations from Lodgify and requires you to map your listings again. Reconnect with the steps below instead of clicking Disconnect.

To reconnect your Airbnb account, follow these steps:

1. Log out of Airbnb.
2. In Lodgify, go to your left-hand menu and select Channel Manager.
3. Click Airbnb, and then Manage accounts.
4. Click Connect account.
5. You will be prompted to log in to Airbnb. Enter the Airbnb credentials for the expired account. Your connection will refresh automatically, and your Airbnb name and profile picture will appear again under Manage accounts.
6. Contact us so we can verify whether any reservation failed to import while the connection was expired and try to import it for you.
   
   💡 Note: If you're not redirected to log in to Airbnb, try following the steps from a private/incognito window. Learn here how to open a private/incognito window.

Airbnb listing not available during mapping

If you do not see your Airbnb listing while connecting an existing listing, it probably has an Airbnb co-host account linked that is not yet connected to Lodgify. The co-host has to authorize that connection themselves.

To connect a co-host account, follow these steps:

1. Log in to your Lodgify account from a computer.
2. Go to your left-hand menu and select Channel Manager.
3. Click Airbnb, and then Manage accounts.
4. Click Connect account.
5. A window will open asking you to log in to Airbnb. Do not log in yourself. Instead, copy the URL from the address bar of that window.
6. Send the URL to your co-host. They must open it, log in to Airbnb, and authorize the connection.
   ⚠️ Important: The link is valid for 10 minutes only, so send it to your co-host and ask them to open it straight away.