Connect to Booking.com

Connect your Booking.com account and rentals to Lodgify to centralize the management of availability, rates, and reservations in real time, ensuring seamless multi-platform synchronization.
Find out more about what is synchronized between Lodgify and Booking.com here.

Find out here how to disconnect from Booking.

💡 Note: If you need to contact Booking.com for support, you can do so via their Inbox tab or refer to the articles on the Booking.com Contact Us page.

Read about:

Before You Connect

Before setting up the connection with Booking.com, you should be aware of certain conditions/settings in order to make the connection work well for you.

• You must have a Booking.com account. If you don't have a Booking.com account yet, create one following the instructions provided in this article.
   
• If you want to charge your Booking.com reservations through Lodgify, activate a credit card gateway such as Stripe, Payyo, Braintree, or Authorize.Net in your Lodgify account. For more details on how to activate credit card payments, follow the instructions in this article. If you already accept credit card payments, move on to the next step.
• Make sure to update your availability and rates in Lodgify so they will be accurately reflected on Booking.com.
  Prices and Availability are only editable inside Lodgify. This means that if you wish to create a manual booking or a closed period, you will be obliged to create it directly in Lodgify, and it will then be imported automatically into Booking.com. This article explains exactly what is exported from Lodgify to Booking.com and which information needs to be set up inside your Booking.com extranet.
• If you have weekly and monthly rates set up on Booking.com, make sure to create the same rates on Lodgify so we can connect them.
• If you are accepting reservations with Instant Booking on Airbnb, you must enable the same setting on Booking.com.
  If you are accepting reservations with Request to Book on Airbnb, you must configure the same setting on Booking.com, but we recommend avoiding Request to Book on Booking.com because you will need to manually accept and decline reservation requests through your Booking.com extranet.

• You need to have the same currency in both Lodgify and Booking.com to avoid any sync issue, as the currency will not be converted between Booking.com and Lodgify.

  Your currency on Booking.com is by default determined by the location of your properties and can’t be modified.

  If you wish to edit your currency in Lodgify you can do so in the rental's Pricing section.

💡 Notes:

• If a reservation is made for 2 adults and 2 children on Booking.com, Lodgify will show 2 adults and 2 children in the reservation. However, if you set a distinct price for children on Booking.com, they will not be included in the reservations imported in Lodgify. To avoid any inaccuracies in guest counts within Lodgify quotes, we recommend not setting a separate price for children in Booking.com. Learn more about Adults, children, and pets breakdown here.
• If you create a new rate plan or re-activate a rate plan which is not synchronized with Lodgify, you will risk receiving overbookings. Lodgify won't actually be able to update the availability for those rates if they are not mapped. Please reach our connectivity team if you need to make changes or updates on your rate plans.

Connect Lodgify to Booking.com

Add Lodgify on Booking.com

The first step to connect to Booking.com is to choose Lodgify as your PMS in your Booking.com Extranet account.

💡 Note: You must have a Booking.com account. If you don't have a Booking.com account yet, create one following the instructions provided in this article.

To add Lodgify in Booking.com, follow these steps:

1. Log into your Booking.com extranet.
2. From your avatar icon at the top right, select Primary Accounts.
3. 
4. Then choose Connectivity Provider from the drop-down menu.
5. Click the Search button and type Lodgify. Select Lodgify as your connectivity provider from the search results.
   💡 Note: If Lodgify isn’t listed among the available PMS, contact your Booking.com Account Manager to have it added.
6. Select the Extranet features you want to integrate and click Connect at the bottom of the page.
7. Click Go to Booking.com Extranet to finalize the process.
8. If you have more than one property on Booking.com, repeat this process for each property you want to connect to Lodgify.

Connect Your Booking.com Account in Lodgify

The second step to connect to Booking.com is to connect your Booking.com account to your Lodgify account.

To do so, follow these steps:

1. Go to your left-hand menu and select Channel Manager.
2. Click on Booking.com and select Connect to Booking.com or Fill the form.
3. You will be redirected to a form where you'll need to provide some information to establish the mapping. You can also pick the form here in your preferred language: English | Spanish | Italian | French | German | Portuguese and complete it with the required information regarding your rental(s). Once submitted, we will start the mapping and send you a confirmation email once completed from our side.

Here are some tasks you should also complete on your side during this time to make the connection ready:

1. If you are in a region that requires a license to operate legally and sell your inventory, you will need to provide your license to Booking.com by submitting it in the Rentals section under Policies.
2. Fill in the Know Your Partner form to prevent your property from being closed on Booking.com or blocked for EEA travelers.
3. Ensure that your property status is set to "Open/Bookable" on Booking.com. You can find instructions in this Booking.com help article.

Once the connection is complete, you’ll be able to view the connected Booking.com accounts directly in your Lodgify account. Go to the Channel Manager section and click Manage accounts to see the list of connected accounts.

Connect and export your rentals

Once your Booking.com account is connected, you can connect new rentals.

If the rentals don't exist yet on your Booking.com account, you will be able to export them from Lodgify.
Important: Exporting rentals to Booking.com and connecting new rentals without completing the form is a beta feature and is currently only available for selected accounts.

For the moment, if your listing already exists on Booking.com, you’ll need to fill in the form so we can proceed with the connection: English | Spanish | Italian | French | German | Portuguese

To synchronize your rentals, follow these steps:

1. Go to your Channel Manager section and enter the Booking.com connection.
2. Then click Sync rentals.
3. Select Booking.com and click Next.
   💡 Note: If you are redirected to a form, it means your account does not yet support the beta connection flow. In this case, you’ll need to create your listing on Booking.com manually and then complete the form to sync your rental.
4. You’ll see a list of your Lodgify rentals. For each rental you want to connect to Booking.com, use the checkbox or click Map.
   💡 Note: Only properties assigned to a Lodgify website will appear for export.
    
5. When mapping, select Map to new listing: Your rental doesn’t exist yet on Booking.com and you want to list it there. You’ll need to select the appropriate Booking.com account to which the rental will be exported, as well as specify the room type and room name.
   
   💡 Note: The options Map to existing listing and Do not map are not available yet.
6. Click Save and repeat the process for each Lodgify rental you want to map.
7. Once you've mapped all the rentals you want, click Next.
8. You can view and edit your Booking.com settings for each rental by clicking the pencil icon. From there, you can select a markup, a cancellation policy, and the booking model (Booking.com supports Instant Book only). Then click Next.
9. You will be able to review how your Lodgify fees and taxes are sent to Booking.com for each rental.
   Supported fees and taxes will transfer automatically, while not supported fees will need to be added manually on Booking.com if necessary.
   If you don’t want a specific item to be sent to Booking.com, you can click the pen icon to change this, untick the charge and click Save.
   
   💡 Note: The internet fee and parking fee are not sent as fees but as informational items and are not included in the guest fare calculation.
10. Once done, click Next, review the details one last time, and click Sync to finalize the connection.
11. Your property will enter syncing status, and once completed, you’ll see the Booking.com hotel and room IDs.
12. Then, simply turn on the Publish toggle in Lodgify to make your property live on Booking.com.
13. You can now edit markups, cancellation policies, bookability model, and fees/taxes directly from this page.

Find your Legal Entity ID

You might be asked to enter your Legal Entity ID during the process of connecting your Booking.com account, depending on the type of connection enabled on your account.
To find it, follow these steps:

1. Log in to your Booking.com Extranet.
2. Click the property selector in the top-left corner of the navigation bar. You will see a number displayed at the very bottom of the dropdown: this is your Legal Entity ID.
3. Copy and paste this number when prompted during the connection process.