How-to check the connection status with Booking.com

Solution: 

Please unpublish your listing on Booking.com, update the taxes on that platform, and then publish the listing again.

Find more information here.

Property access issue
Error: 

• Grant access on Booking.com.

This means that your Booking.com property is disconnected. Synchronization won’t work until you approve Lodgify as your connectivity provider in Booking.com Extranet.

Solution: 

Select Lodgify as your connectivity provided in your Booking.com Extranet.

Find step-by-step instructions in this article.

Currency discrepancy issue
Error: 

• Invalid currency

This means that the currency selected in Lodgify is not the same as the one selected in Booking.com. 

Solution: 

Update your Lodgify currency to match the one in Booking.com. To do so:

1. Go to your Lodgify rental's Pricing section.
2. Edit the Base price.
3. Select the same currency as you have in Booking.com.
4. Save your changes.

Missing length of stay prices

Errors: 
 

• Missing weekly price
• Missing monthly price

This means that you have a weekly and/or monthly rate plan on Booking.com, but you have not configured your weekly and/or monthly prices in Lodgify.

Solution:

Create the corresponding length of stay prices in Lodgify.

• For your default prices, you can add Length of stay prices from your rental's Pricing page.
  
• For every Season rate that you have created, you can add Length of stay prices.
  

Rate plan misconfiguration issue

Error:

Rate is read-only

The rate plan cannot be modified from Lodgify due to a misconfiguration on Booking.com. 

Solution: 

Delete the affected rate plan from your Booking.com Extranet and create a new one, not based on an existing rate.

To delete a rate:

• Go to your Booking.com Extranet.
• Go to Rates & Availability ➡️ Rate plans.
• Select the affected rate plan.
• Delete the rate plan.

On the same page, click on Add a rate plan

• Make sure to select Set up as a new rate plan.
• If you set up the rate based on an existing rate plan, it cannot be synced from Lodgify.

For assistance managing your rates, please contact your local Booking.com support team.

Price too low

Error: 

Price below minimum

This means that the price in Lodgify is below the minimum allowed by Booking.com.

Solution: 

Please increase the minimum nightly rate in Lodgify. You can do this:

• By editing your rental's base price from the rental's Pricing section
• By editing your rental's Season rates
• By editing the nightly overrides in your Calendar

💡Notes: 

• If you have enabled Lodgify's Dynamic Pricing, you must edit the minimum price from your Settings ➡️ Dynamic Pricing section.
• If you have enabled external rates, you must use your external rates software to adjust your minimum price.

Price too high

Error: 
 

Price exceeds maximum

This means that the price in Lodgify is above the maximum allowed by Booking.com.

Solution: 

Please decrease the maximum nightly rate in Lodgify. You can do this:

• By editing your rental's base price from the rental's Pricing section
• By editing your rental's Season rates
• By editing the nightly overrides in your Calendar

💡Notes: 

• If you have enabled Lodgify's Dynamic Pricing, you must edit the maximum price from your Settings ➡️ Dynamic Pricing section.
• If you have enabled external rates, you must use your external rates software to adjust your maximum price.