How-to check wrong prices on a Booking.com reservation

If a reservation imported from Booking.com shows an incorrect price or availability, follow these steps to investigate.

Step 1: Check if the reservation was manually imported at the time of connection

The price of a reservation that was manually imported when the connection was first established reflects the rates you had set in Booking.com prior to connecting with Lodgify. At that time, pricing was not yet being managed through Lodgify.

💡 Note: It appears that quotes for these bookings only include essential information or a basic summary of the reservation, and typically, taxes and fees are not reflected.

To check if a reservation was manually imported:

• Access your Lodgify reservation inbox and search for the reservation.
• Click on the View detail link under External quote.
  
  
  
  
• This is the reservation information.
  Scroll down, and you will find a section called IsSummary.
  • If this is set as True, it means this reservation was imported at the time of the integration. Lodgify did not send the price details of this reservation.
  • If, on the other hand, it is set as False, this means the reservation was imported after the connection with Lodgify.
    
    
    
    In this case, you can follow the instructions provided in step 2. 

Step 2: Check if the reservation used a non-mapped rate plan

Reservations made with a Booking.com rate plan that is not connected to Lodgify can result in price or availability discrepancies.

• In Lodgify, go to the reservation inbox and open the reservation.
• Click View detail under External quote and scroll to Rooms > Price.
• Note the RateId shown.
  
• Open Channel Manager > Booking.com, and click Edit for the relevant property.

• Review the connected rate plans (e.g., Standard, Non-refundable, Weekly).
  
  
  
  

• Then, log in to your Booking.com Extranet. Go to Rates & Availability and open the room where the reservation was made.

• Under the Rate plan section, click on each available rate to view its Rate ID.

• Compare these Rate IDs with the one shown in the reservation in Lodgify.

  • If the Rate ID from the reservation appears in Booking.com but not in the list of connected rates in Lodgify’s Channel Manager, the reservation was made with a non-mapped rate plan.

To resolve the issue and prevent this from happening again, please reach out to us.