There are a few steps to take if you notice a price difference between Lodgify and Booking.com.
How you troubleshoot price discrepancies for Booking.com depends on your current account version. You can identify your account version as shown below:
- Legacy account version - In your rental's Pricing page, charges are shown in separate sections.
- New account version - In your rental's Pricing page, charges are shown in the Additional charges section.
Troubleshoot price discrepancies for Booking.com in the legacy account version ▾
Step 1: Check for a Markup in Lodgify
- Go to the Pricing section of your rental in Lodgify.
- If you’ve applied a markup, this increases the base rate.
Example
- Room rate: $100
- Markup: 5%
- Price on Booking.com:
$100 + 5% = $105
Step 2: Check for fees and taxes configured as a percentage
- In the Pricing section, review any fees and taxes added to the rental.
- Fees and taxes configured as a percentage will be added to the room rate.
Example- Room rate: $100
- Markup: 5%
- Management fee: 3%
- Lodging tax: 7%
- Price on Booking.com:
$100 + 5% = $105
$105 + 3% + 7% = $115.72
Step 3: Check your connected rate plans
- In the Channel Manager > Booking.com, click on View details next to your rental.
- In the Sync settings page, you will find all of the connected rate plans and the corresponding rate adjustments.
- In your Booking.com Extranet calendar, you can view the prices exported from Lodgify for each of your connected rate plans. If the price differs from the Lodgify prices, move to the next step to understand why.
Step 4: Simulate the booking
- In your Lodgify calendar, start creating a booking. Select the dates and proceed to Step 2 of the booking flow to view the full price breakdown.
- Then, open your Booking.com property page (as if you were a guest) and select the same dates.
- Select the rate that you want to check (for example, non-refundable).
- Move to the checkout page on Booking.com to view the full price breakdown.
Compare the room and rate shown in Lodgify to what appears on Booking.com.
💡Note: Some fees or taxes might be included in the total room rate. Make sure to check your tax configuration on your Booking.com Extranet to understand how taxes and fees are added.
Step 5: Check the fee and tax configuration in the Booking.com Extranet
- If your property is a hotel, go to the Booking.com Extranet, click Property > VAT/tax/charges to view fees and taxes charged for your property. On this page, you can check and manage which charges are included or excluded from the room rate.
- If your property isn't a hotel, go to the Booking.com Extranet, click Property > Policies > Additional fees and charges to view the fees and taxes charged for your property. On this page, you can check and manage which charges are included or excluded from the room rate.
Troubleshoot price discrepancies for Booking.com in the new account version ▾
Step 1: Check for a Markup in Lodgify
- Go to the Pricing section of your rental in Lodgify.
- If you’ve applied a Channel markup, this increases the base rate.
Example
- Room rate: $100
- Markup: 5%
- Price on Booking.com:
$100 + 5% = $105
Step 2: Check for fees and taxes configured in Lodgify
- In the Pricing section, review any fees and taxes added to the rental.
- Fees and taxes will be exported to Booking.com, separated from the room rate.
Example- Room rate: $100
- Markup: 5%
- Cleaning fee: $45
- Lodging tax: 7%
- Price on Booking.com:
$100 + 5% = $105
$105 + $45 + 7% = $157.30
Step 3: Check your connected rate plans
- In the Channel Manager > Booking.com, click on View details next to your rental.
- In the Sync settings page, you will find all of the connected rate plans and the corresponding rate adjustments.
- In your Booking.com Extranet calendar, you can view the prices exported from Lodgify for each of your connected rate plans. If the price differs from the Lodgify prices, move to the next step to understand why.
Step 4: Simulate the booking
- In your Lodgify calendar, start creating a booking. Select the dates and proceed to Step 2 of the booking flow to view the full price breakdown.
- Then, open your Booking.com property page (as if you were a guest) and select the same dates.
- Select the rate that you want to check (for example, non-refundable).
- Move to the checkout page on Booking.com to view the full price breakdown.
Compare the room and rate shown in Lodgify to what appears on Booking.com.
💡Note: If you have added fees or taxes in Booking.com, they may be charged on top of the ones exported from Lodgify. It is recommended to configure fees and taxes only in Lodgify.
Step 5: Check the price configuration in the Booking.com Extranet
- If your property is a hotel, go to the Booking.com Extranet, click Property > VAT/tax/charges to view fees and taxes charged for your property. You can remove the charges from this page.
- If your property isn't a hotel, go to the Booking.com Extranet, click Property > Policies > Additional fees and charges to view the fees and taxes charged for your property. You can remove the charges from this page.