Booking Management

11 Articles

Find and understand the source of a booking

Each booking has a specific booking source, whether it comes from an external channel, from your website, or if you created it manually. To understand where a booking is coming from, you can always...

Create a booking with a quote

A quote allows you to add prices, rental agreements, and policies to a booking. When you add a quote, you give your guests a complete and transparent overview of their booking. The system automatic...

Edit a quote

If you want to make changes to a quote, the options change depending on the Quote status and if the booking has an active Policy & Quote workflow. Find out how to make changes to a quote in differe...

Add a quote to an existing booking

A quote allows you to add prices, rental agreements, and policies to a booking. You can add one or more quotes to a booking after it has been created. This could be ideal when your guest wants to c...

Confirm or reject a booking request

Follow this guide if you receive a new booking request which you would like to accept.  Go to your Main Menu in the top left corner and select Reservations. Enter the booking request which is mark...

Accept or decline a booking inquiry

If your Bookability settings are set to only accept inquiries, follow these steps to accept or reject them. Go to your Main Menu in the top left corner and select Reservations. Enter the booking i...

Edit guest details of a booking

If you need to make changes to the guest's details in a booking such as adding a phone number or changing the language you prefer to communicate with a particular guest, you can do so by following ...

Create a booking without a quote

A booking without a quote is the simplest way to manually insert a booking or booking request which you received via an external source, e.g. via phone or Facebook. As the booking has no price asso...

How to print a booking or save it as pdf

If you want to print out a booking on paper to give it to your check-in agent or save it as pdf in your computer files, you can do so using the print option in the reservation system. To do so: Go...

Filter and search your reservations

The search bar in your reservation system gives you the option to look for a specific booking. To manage your reservations and inquiries you can also use filters, and perform bulk actions to improv...

Delete and recover a reservation

If you have canceled or declined reservations and inquiries, you can simply delete them to keep your reservation system clean and up-to-date. Read about: Delete a reservation Recover a deleted re...