Confirm or reject a booking request

A booking request is a Bookability setting you can choose for your rentals, along with instant booking and inquiry only. The guest will make a booking request, and you can accept it or not. Follow these steps to accept or reject it.

Booking requests from Lodgify (website or manual) and Vrbo

1. Go to your left-hand menu and select Reservations.
2. Access the booking request with status Open.
3. In the blue notification, select Reject or Accept.
   
   If you have closed the blue notification without rejecting or accepting the request, you can click on the Pending for owner quote status and select an action from the drop-down menu:
   • Agree after Payment (Booking status becomes Tentative)
   • Agree without Payment (Booking status becomes Booked)
   • Reject (Booking status becomes Declined)
4. A new window will open to send a message to the guest.

If your payment settings in your Policy are set to collect a Reservation Deposit upon booking confirmation, the message to the guest will automatically request the reservation deposit payment. If not, request the payment manually.

💡 Note: For Vrbo, once you approve a booking request, it may take up to 24 hours for the status to be accurately reflected on your Vrbo dashboard.

Booking requests from Airbnb

Booking requests from Airbnb will be created with an Open status and immediately changed to Tentative status. Since payments are managed on Airbnb, you will only see the options to Accept and Reject.

Quote expiry 

Booking requests are linked to a quote that can expire if no action is taken within the allowed time. 

For bookings from your website, if a quote has expired, it can be reactivated. 
However, for Vrbo bookings, once a quote expires, Vrbo sets the booking to "Canceled" on their side. Even if the quote is reactivated in Lodgify, the canceled status cannot be reverted on Vrbo.