• Edit guest details of a booking

    If you need to make changes to the guest's details in a booking such as adding a phone number or changing the language you prefer to communicate with a particular guest, you can do so by following ...

  • Set up and edit automatic email notifications

    With Lodgify you can setup auto-email responses that are automatically sent when certain conditions are triggered, for example when a guest completes a booking. Read about:  Set up automatic emai...

  • Charge Booking.com reservations in Lodgify

    If you are importing reservations from Booking.com into Lodgify via the Channel Manager, you can charge your guest's credit card for these bookings securely and directly in Lodgify with just one cl...

  • Edit a quote

    If you want to make changes to a quote, the options change depending on the Quote status and if the booking has an active Policy & Quote workflow. Find out how to make changes to a quote in differe...

  • Use the Lodgify reservation system on an external website

    You can use the Lodgify Booking Widget to integrate the Lodgify reservation system with an external website. For this, we offer three options: a Search Bar, a Book Button, and a Book Now Box. If yo...

  • Create a booking with a quote

    A quote allows you to add prices, rental agreements, and policies to a booking. When you add a quote, you give to your guests a complete and transparent overview of their booking. The system automa...

  • Confirm or reject a booking request

    Follow this guide if you receive a new booking request which you would like to accept.  Go to your Main Menu in the top left corner and select Reservations. Enter the booking request which is mark...

  • Make a refund

    If you want to return money to a guest because you had to cancel the booking or the booking was changed, it depends on your payment settings and policy settings, how the refund will be handled. Rea...

  • Send a message to the guest

    To send a message to a guest you have two different options, either you enter your reservation system and send the message directly from there, or you can reply to him via email. Each booking has a...

  • Booking report

    To export your bookings into an Excel file, follow these steps.             Read about: Download your booking report Format your booking report Download your booking report Go to your Main Me...

  • Filter and search your reservations

    The search bar in your reservation system gives you the option to look for a specific booking. To manage your reservations and inquiries you can also use filters, and perform bulk actions to improv...

  • Request and add payments manually

    Your guest may have only paid the booking deposit and the remaining amount may be due, or you may have set to receive payments via bank transfer or agreed with customers to receive cash payments up...

  • Cancel a booking

    Follow the instructions to find out what to do if you or the guest need to cancel a booking that had been confirmed. See also how the procedure changes if the Policy & Quote Workflow has been deact...

  • Accept or decline a booking inquiry

    If your Bookability settings are set to only accept inquiries, follow these steps to accept or reject them. Go to your Main Menu in the top left corner and select Reservations. Enter the booking i...

  • Create a booking without a quote

    A booking without a quote is the simplest way to manually insert a booking or booking request which you received via an external source, e.g. via phone or Facebook. As the booking has no price asso...

  • Add a quote to an existing booking

    A quote allows you to add prices, rental agreements, and policies to a booking. You can add one or more quotes to a booking after it has been created. This could be ideal when your guest wants to c...

  • Set up canned email responses

    If you want to save time when sending private messages to your guests, you can create canned email responses. Read about: Create canned email responses List of automatic attributes Use a canned e...

  • Check-out area

    In the check-out area of your website, many of your website settings come together. If you would like to change something in your check-out area but aren't sure where to make the adjustment, have a...

  • Delete and recover a reservation

    If you have canceled or declined reservations and inquiries, you can simply delete them to keep your reservation system clean and up-to-date. Read about: Delete a reservation Recover a deleted re...

  • Forward a booking request via email to your reservation system

    If you receive a booking request via email / your contact form and would like to accept it, you can forward the message into your reservation system to create a booking and keep a record of the ori...

  • Add a Lodgify Mobile shortcut to your device

    Manage your bookings with ease from anywhere, simply using the mobile-optimized version of our Calendar and Reservation System. Create a shortcut on your smartphone or tablet desktop to quickly acc...

  • What is a quote status?

    A quote status determines the booking status and for such, it also dictates your calendar’s availability. The quote status also encompasses further information than the booking status because it sp...