Messaging

The Messages Inbox allows you to centralize and manage all guest communication in one single place, helping you to build trust and relationships with your guests by replying quickly to their questi...

You have two different options to send a message to a guest. Either you enter your Reservations section and send the message directly from there, or you can reply to them via email. Each booking ha...

Use Lodgify's Custom Automatic Responses to create custom messages and configure for each message when it should be sent and to whom. For example, you can configure a message that will automaticall...

Lodgify's messaging integration allows you to set up messages and automatic responses per channel (= booking source) that are sent when certain conditions are triggered, for example when a guest ma...

Lodgify's messaging system includes the possibility to attach files to automatic responses and messages sent to guests via the reservation system. In the following, we will show you how it is done....

If you want to customize your automatic responses and saved replies with specific rental or booking information, you can do so by using operational placeholders. The way placeholders work is that t...

Operational placeholders allow you to describe instructions about core operational processes such as check-in instructions, Wi-Fi, house rules, etc. They are created at a rental level and will be u...

If you want to save time when sending private messages to your guests, you can create saved email replies. Saved replies are typically used to answer common questions from your guests, so instead o...

If you receive a booking request via email / your contact form and would like to accept it, you can forward the message to your reservation system to create a booking and keep a record of the origi...