Messaging

7 Articles

Placeholders for notifications and canned responses

If you want to customize your automatic notifications and canned responses with specific rental or booking information, you can do so by using operational placeholders. The way how placeholders wor...

Set up and edit messages and notifications per channel

With Lodgify's new messaging integration you can set up messages and notifications per channel (= booking source) that are sent automatically when certain conditions are triggered, for example when...

Use attachments in messages and notifications

Lodgify's new messaging system includes the possibility to attach files to notifications and to messages sent to guests via the reservation system. In the following, we will show you how it is done...

(Legacy feature) - Set up and edit automatic email notifications

⚠️ As of Mar 2021, the messaging system has changed for new users. ➡ check out details for the new feature here. With Lodgify you can setup auto-email responses that are automatically sent when cer...

Set up canned responses and operational placeholders

If you want to save time when sending private messages to your guests, you can create canned email responses. Canned responses are usually used to answer common questions from your guests, so inste...

Send a message to the guest

To send a message to a guest you have two different options, either you enter your reservation system and send the message directly from there, or you can reply to him via email. Each booking has a...

Forward a booking request via email to your reservation system

If you receive a booking request via email / your contact form and would like to accept it, you can forward the message to your reservation system to create a booking and keep a record of the origi...