Messaging

9 Articles

Messages Inbox

The Messages Inbox allows you to centralize and manage all guest communication in one single place, helping you to build trust and relationships with your guests by replying quickly to their questi...

Send a message to the guest

You have two different options to send a message to a guest. Either you enter your Reservations section and send the message directly from there, or you can reply to them via email. Each booking ha...

Create and send custom automatic responses

Use Lodgify's Custom Automatic Responses to create custom messages and configure for each message when it should be sent and to whom. For example, you can configure a message that will automaticall...

Set up and edit messages and automatic responses per channel

Lodgify's messaging integration allows you to set up messages and automatic responses per channel (= booking source) that are sent when certain conditions are triggered, for example when a guest ma...

Use attachments in automatic responses and messages

Lodgify's messaging system includes the possibility to attach files to automatic responses and messages sent to guests via the reservation system. In the following, we will show you how it is done....

Placeholders for automatic responses and saved replies

If you want to customize your automatic responses and saved replies with specific rental or booking information, you can do so by using messaging placeholders. The way placeholders work is that the...

Set up messaging placeholders to send rental instructions in automatic responses

Messaging placeholders allow you to describe instructions about core operational processes such as check-in instructions, Wi-Fi, house rules, etc. They are created at a rental level and will be use...

Create and use saved replies

If you want to save time when sending private messages to your guests, you can create saved email replies. Saved replies are typically used to answer common questions from your guests, so instead o...

Forward a booking request via email to your reservation system

If you receive a booking request via email / your contact form and would like to accept it, you can forward the message to your reservation system to create a booking and keep a record of the origi...