Messaging

Messages Inbox

The Messages Inbox allows you to centralize and manage all guest communication in one single place, helping you to build trust and relationships with your guests by replying quickly to their questi...

Set up and edit automatic responses

Lodgify’s messaging integration allows you to set up automatic responses that are triggered by specific conditions, for example, when a guest makes a booking. Learn how to set up and edit these aut...

Manage automated responses languages

Learn how to translate your automated responses and manage multiple languages effectively. Read about: Activate and deactivate languages Translate the content Activate and deactivate languages Yo...

Set up and edit custom automatic responses

Use Lodgify's Custom Automatic Responses to create custom messages and configure for each message when it should be sent and to whom. For example, you can configure a message that will automaticall...

Manage messages per OTA channel

Lodgify’s messaging integration allows you to set up messages for each channel (i.e., booking source). Learn how messages are sent based on the channel, along with best practices and recommendation...

Use the AI Assistant to message your guests

The AI Assistant is a GPT-powered tool designed to help you efficiently generate and enhance replies to your guests. It considers the latest guest messages, your writing style, the language used, r...

Use attachments in your messages

Lodgify's messaging system includes the possibility to attach files to automatic responses and messages sent to guests via the reservation system. In the following, we will show you how it is done....

Placeholders for automatic responses, scheduled messages and quick replies

If you want to customize your automatic responses, scheduled messages (beta feature) and quick replies with specific rental or booking information, you can do so by using messaging placeholders. Th...

Set up custom messaging placeholders to send rental instructions

There are two types of placeholders that you can use in your quick replies and automatic responses: Lodgify's prefabricated placeholders, which take information mainly from the booking such as arri...

Create and send quick replies

If you want to save time when sending private messages to your guests, you can create saved email replies. Quick replies are typically used to answer common questions from your guests, so instead o...

Forward a booking request via email to your reservation system

If you receive a booking request via email / your contact form and would like to accept it, you can forward the message to your reservation system to create a booking and keep a record of the origi...

Messages Inbox (BETA)

💡 Note: This article covers the new version of quick replies and scheduled messages available from the Inbox, which is currently in beta. If you don’t see the option to create them in the Inbox, pl...

Create and send quick replies (BETA)

💡 Note: This article covers the new version of Quick Replies available from the Inbox, which is currently in beta. If you don’t see the option to create them in the Inbox, please follow the classic...

Set up and edit scheduled messages for your guests (BETA)

💡 Note: This article includes the scheduled messages feature, which is currently in beta. If you don’t see it, please follow this article using the classic instructions instead.Lodgify’s messaging ...

Manage your message languages and translations (BETA)

💡 Note: This article includes the scheduled messages feature, which is currently in beta. If you don’t see it, please follow  this article using the classic instructions instead.Learn how to transl...

Set up custom messaging placeholders to send rental instructions (BETA)

💡 Note: This article includes the scheduled messages feature, which is currently in beta. If you don’t see it, please follow this article using the classic instructions instead.There are two types ...

Use attachments in your messages (BETA)

💡 Note: This article includes the scheduled messages feature, which is currently in beta. If you don’t see it, please follow this article using the classic instructions instead.You can attach files...

Set up and edit custom automatic responses for rental and account contact (BETA)

💡 Note: This article is relevant if you have access to the beta feature for scheduled messages. If you still see custom automatic responses for guests, please follow the classic instructions in thi...

Set up and edit automatic responses for rental and account contact (BETA)

💡 Note: This article is relevant if you have access to the beta feature for scheduled messages. If you still see custom automatic responses for guests, please follow the classic instructions in thi...