Lodgify’s messaging integration allows you to set up automatic responses that are triggered by specific conditions, for example, when a guest makes a booking. Learn how to set up and edit these automatic messages.
You can also translate these messages and manage them by OTA channel.
💡 Note: This section is only accessible to the account holder, not to user accounts.
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Set up automatic responses
Automatic responses save you a lot of time and involves all parties (guest, rental owner, and account holder) to keep them informed. Follow the steps below to learn how to specifically set up automatic responses for every booking source and create your recipient logic.
- Go to your left-hand menu and select Settings. Now, click Automatic Responses.
If you can’t see the menu with the Automatic Responses and Quick Replies sections inside Settings, click the small arrow pointing left at the top left of the screen, above Policies. - At the top of the page, you will find a drop-down menu with the three possible recipients:
- Guest
- Rental contact (person set up in the rental's contact information)
- Account contact (person set up in the account's contact information)
💡 Note: You will need to set up your automatic responses for all recipients. If you only have one rental, the rental contact and the account contact are usually the same, you can then deactivate them for one of the roles.
- When entering one of the recipients, you can select the following:
- For which booking source you want to set up the automatic response (Manual & website, Airbnb, VRBO, Expedia, Booking.com)
💡 Note: Each channel might need a slightly different automatic response setup. - Which messages to activate or deactivate.
💡 Note: Use the toggle next to the automatic response to activate or deactivate it for a certain recipient/channel.
- For which booking source you want to set up the automatic response (Manual & website, Airbnb, VRBO, Expedia, Booking.com)
💡 Notes:
- The sending of automatic responses depends on reservation factors like quote status and the bookability settings set. If you have doubts on these factors, you can consult our articles on the quote status, bookings without a quote and bookings with a quote, and our articles about booking requests and booking inquiries.
- Automatic responses (such as booking confirmations) are configured at the account level and cannot be fully customized for each rental. However, by using messaging placeholders, you can introduce some flexibility, as certain parts of the message will dynamically reflect the specific content set for each rental.
Edit the automatic response's default content
Once you click on the pencil icon next to an automatic response, you will be able to do the following:
| Use | Notes |
| Name of the automatic response and channel |
Here you can see which automatic response you are currently editing for which channel and how this message will be sent (e.g. for manual & website bookings via Email, for Airbnb bookings via API Messaging, etc.) |
| Language |
Select the Language to view and translate a message. 💡 Note: The template message is already translated into all languages. However, if you have made changes to the content of the default automatic response, you will need to translate your modifications manually. |
| Subject line | Define a subject 💡 Note: You can use {{Placeholders}} to insert booking/rental-specific information. The software recognizes placeholders and automatically fills them with booking information or rental details. Find here a list of placeholders and their use. 🔎 Example: "Thanks for your booking at {{HouseName}}" automatically becomes "Thanks for your booking at The Seven Sisters Cottage" |
| Text body |
Here you can edit the main content of the message using the rich text editor where you can insert pictures, hyperlinks, add attachments, etc., or choose to edit the automatic response in HTML. Here you can also use {{Placeholders}} to insert booking/rental-specific information. 🔎 Example: Hello {{GuestName}} automatically becomes Hello Adam Smith. |
| Send test email | If you click on the three dots in the top-right corner of the editor, you can select to send a test email. This generates an example of what your email looks like when sent out to a guest. The test email will be sent to the account owner's email address. |
| Restore default | If you are not happy with your changes and prefer to restore the default automatic response, you can do so. Just click on the three dots in the top-right corner of the editor and select Restore default. |
Once you are finished editing your automatic response, don't forget to save your changes.