Learn how to translate your automated responses and manage multiple languages effectively.
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Activate and deactivate languages
You can activate or deactivate a language and set a default language for your automated responses.
🔎 Here’s an example of how it works:
If your guest is a Spanish speaker and Spanish is activated, they will receive the message in Spanish. If Spanish is not activated, they will receive it in the default language.
To do so, follow these steps:
- Go to your left-hand menu and select Settings. Now, click Automatic Responses.
- Select Manage languages at the top right of the page:
- You will see 3 recipient types: Guest, Rental Contact, and Account Contact.
For rental and account contacts, the language used is the account language. If you want to change it, you will need to change the language of the account in account settings.
For guests, you can add, remove, and set a default language for automatic responses:
- To add a new language, select Add new language
The template message is already translated into all languages. However, if you have made changes to the content of the default automatic response, you will need to translate your modifications manually. - To remove a language, click the bin icon
- To set a language as default language, click the star icon
The default language is the language in which messages are sent if the guest's language is not activated.
Translate the content
The templates of the automatic responses are already translated into all languages.
However, if you are making changes to the content of the default automatic response, you will need to translate your modifications manually.
To translate an automatic response, follow these steps:
- Click on the pencil icon next to an automatic response.
- At the top, you'll be able to select a language and then modify the subject and the content of the message in the selected language: