Messages Inbox

The Messages Inbox allows you to centralize and manage all guest communication in one single place, helping you to build trust and relationships with your guests by replying quickly to their questions and concerns. In the following, we’ll guide you through the various features of the Messages Inbox.

💡 Note: This feature is also available for Owners. Learn how to give this access.

Read about:

• Important Features
• Sending Messages 
• Booking Details 
• Guest Details

Important Features 

Accessing the messages inbox 

To access the Messages Inbox, go to the main menu in the upper left corner and click Inbox. The red notification to the right of Inbox will display the number of unread messages.

How messages are displayed 

Messages in the inbox list are ordered similarly to how your email inbox would be displayed. 

• Unread messages are shown at the top of your inbox list.
• Message threads are ordered by the most recent message.

Search for messages 

With the search feature, you are able to find specific messages according to the following details:

• Guest name
• Booking source
• Booking ID

Use filter

You are also able to filter messages using the Quick filters feature. As soon as you select a filter, your messages list will display accordingly. To return to the normal messages list view, simply select all from the list of quick filters.

Message details

For you to stay on top of everything related to your guest and their booking, we've ensured to include important details to your messages thread, such as:

1. Messages exchanged between you and the guest
2. Any automatic responses that have been sent to the guest 
3. Information about changes related to bookings or guest details.

Sending Messages

You are able to directly communicate with guests by sending messages from your Lodgify Inbox, your Reservation section, your Calendar and from your mailbox.

From your Lodgify account

From your Logify account, open a new message and use the text editor at the bottom of the message thread. You can then compose your message in the text field, click Generate with AI, or select one of your Saved Replies from the drop-down menu. You can also attach pictures or files to your messages. Learn how to use AI to generate and improve your guest messages.

All messages sent this way and replies from your guest will be saved inside the booking.

💡 Note: If you receive an error message indicating that your message could not be sent, click on the button next to it to resend it.

From your mailbox

When you receive a booking or inquiry, a notification is also sent to you via email with all the details.
💡 Note: You will receive the notification to the email address you have configured in the rental contact information.
To send an email back to the guest, always reply directly to the notification email or ensure to have the booking's unique Email String CC'd in. Only then, the conversation will be saved inside the booking for proper detail tracking.

Booking Details

Whenever you open a message, it will be accompanied by any relevant booking details, which will be displayed to the right of the message content. To view or manage further booking details, click the ‘open reservation’ icon to the right of the booking ID.

Guest Details

In the Guest Details, you will find the contact information of your guest, so that you can easily reach out to them.

In order to use the Whatsapp function, you must either download Whatsapp to your device, or choose to use their web-version on your desktop device.