Disconnect from the Channel Manager

In this article, you can find the instructions on how to disconnect from the channel manager for Booking.com, Airbnb Professional, Expedia, and HomeAway/VRBO.

💡 Note: With Airbnb, you can stay connected to the channel manager and just remove a specific listing.

Read about:

Disconnect from Booking.com

⚠ Important: When disconnecting or un-assigning a listing from the website, Booking.com reservations for the disconnected listing(s) will be removed automatically, making your Lodgify calendar available for other bookings. If you're also connected to other OTA via Lodgify, we strongly recommend to immediately add the Booking.com iCal links to your Lodgify account to avoid double bookings. Learn how to import an external calendar to Lodgify.

• If you want to disconnect only a specific rental, please contact us.
• If you want to disconnect your Booking.com account, follow the steps below:

1. Go to your Booking.com Extranet account and select the Account icon in the top right-hand corner.
2. Choose Connectivity provider from the drop-down menu.
   
   
3. Select Deactivate to cancel the connection to your provider. 

💡 Note: Once the connection is deactivated, all previous settings will be reset. You will manually manage your prices, availability, and bookings from Booking.com. 

If the above option to disconnect is not available to you, please contact Booking.com via their ‘Inbox’ tab.

4. Finally, you will need to disconnect from Booking.com from your Lodgify account. 
To do so:

1. Go to your left-hand menu and select Channel Manager, then click Booking.com.
2. At the top of the page, click Manage accounts.
3. A slide-in window will open, from there you can click Disconnect to unlink your Booking.com account.
   
4. Choose a reason for disconnecting. Then, review the consequences of disconnection, confirm that you understand them, and disconnect.

Disconnect from Airbnb Professional

You can disconnect your Airbnb account from Lodgify, but if you want to remove a listing from the connection, you can also disconnect one listing Airbnb only.

⚠ Important: When disconnecting, Airbnb reservations for the disconnected listing(s) will be removed automatically, making your Lodgify calendar available for other bookings. If you're also connected to other OTA via Lodgify, we strongly recommend to immediately add the Airbnb iCal links to your Lodgify account to avoid double bookings. Learn how to import an external calendar to Lodgify.

Disconnect the entire Airbnb professionnal account

Follow the instructions below to remove the entire connection:

1. Login in to your Airbnb account.
2. Click on the hamburger menu at the top right, next to your profile picture, and select Account settings from the drop-down menu.

3. On the next page, select Privacy. 
   Scroll down to Connected services, find Lodgify, and click Remove access.

   Then you will need to disconnect your account on Lodgify side:

4. Go to your left-hand menu and select Channel Manager, then click Airbnb.
5. At the top of the page, click Manage accounts.
6. A slide-in window will open, from there you can click Disconnect to unlink your Airbnb account.
7. Choose a reason for disconnecting. Then, review the consequences of disconnection, confirm that you understand them, and disconnect.

Disconnect a specific Airbnb professional listing

To disconnect a single listing from Airbnb in your Lodgify account, follow the steps below:

1. Go to your Main Menu in the top left corner and select Channel Manager. 
2. Choose Airbnb, and next to the rental you want to disconnect, click View details.
3. Then, at the bottom of the page, select Unsync.

Disconnect from HomeAway/VRBO

To disconnect:

1. Go to your left-hand menu and select Channel Manager, then click Vrbo.
2. At the top of the page, click Manage accounts.
3. A slide-in window will open, from there you can click Disconnect to unlink your Vrbo account.
   💡 Note: From here, you also have the possibility to swap your Vrbo accounts.
4. Choose a reason for disconnecting. Then, review the consequences of disconnection, confirm that you understand them, and disconnect.
5. Once done, reach out to HomeAway/VRBO's Support Team to request the disconnection from their side.

💡 Note: For reservations received through the API connection and imported inside Lodgify, please note that changes (dates, status...) and payments will still need to be managed inside Lodgify after the disconnection. If payments are scheduled through your payment gateway, these will automatically be collected as per schedule as long as the reservation status inside Lodgify is still Booked.

Disconnect from Expedia

To disconnect:

1. Login to www.expediapartnercentral.com. 
2. Select your hotel, go to Rooms and Rates, and click on Connectivity Settings.
   
    
3. Select Disconnect providers.
   
   A green message will appear, confirming that you are now disconnected. 

💡 Note: If you are connected to Expedia via the channel manager, and you wish to only disconnect a specific rental, please contact us.