Connect to Booking.com

Connect your Booking.com account and rentals to Lodgify to centralize the management of availability, rates, and reservations in real time, ensuring seamless multi-platform synchronization.
Find out more about what is synchronized between Lodgify and Booking.com here.

💡 Note: If you need to contact Booking.com for support, you can do so via their Inbox tab or refer to the articles on the Booking.com Contact Us page.

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Before You Connect

Before setting up the connection with Booking.com, you should be aware of certain conditions/settings in order to make the connection work well for you.

• You must have a Booking.com account and your rentals created in Booking.com. 
• If you want to charge your Booking.com reservations through Lodgify, activate a credit card gateway such as Lodgify Payments, Stripe, Payyo, Braintree, or Authorize.Net in your Lodgify account. For more details on how to activate credit card payments, follow the instructions in this article. If you already accept credit card payments, move on to the next step.
• Make sure to update your availability and rates in Lodgify so they will be accurately reflected on Booking.com.
  Prices and Availability are only editable inside Lodgify. This means that if you wish to create a manual booking or a closed period, you will be obliged to create it directly in Lodgify, and it will then be imported automatically into Booking.com. This article explains exactly what is exported from Lodgify to Booking.com and which information needs to be set up inside your Booking.com extranet.
• If you have weekly and monthly rates set up on Booking.com, make sure to create the same rates on Lodgify so we can connect them.
• If you are accepting reservations with Instant Booking on Airbnb, you must enable the same setting on Booking.com.
  If you are accepting reservations with Request to Book on Airbnb, you must configure the same setting on Booking.com, but we recommend avoiding Request to Book on Booking.com because you will need to manually accept and decline reservation requests through your Booking.com extranet.
• Listings categorized as Aparthotel, Apartment, or Condo require a kitchenette or kitchen to be specified. If this is not specified, a Sync failed error will occur after the connection.
• You need to have the same currency in both Lodgify and Booking.com to avoid any sync issues, as the currency will not be converted between Lodgify and Booking.com.

• Your currency on Booking.com is by default determined by the location of your properties and cannot be modified.

  If you wish to edit your currency in Lodgify, you can do so in the rental's Pricing section.

💡 Notes:

• If a reservation is made for 2 adults and 2 children on Booking.com, Lodgify will show 2 adults and 2 children in the reservation. However, if you set a distinct price for children on Booking.com, they will not be included in the reservations imported into Lodgify. To avoid any inaccuracies in guest counts within Lodgify quotes, we recommend not setting a separate price for children in Booking.com. Learn more about the breakdown of adults, children, and pets here.
• If you create a new rate plan or re-activate a rate plan that is not synchronized with Lodgify, you will risk receiving overbookings. Lodgify won't actually be able to update the availability for those rates if they are not mapped. Please reach out to our connectivity team if you need to make changes or updates to your rate plans.

Connect Lodgify to Booking.com

Add Lodgify on Booking.com

The first step to connect to Booking.com is to choose Lodgify as your PMS in your Booking.com Extranet account.

💡 Note: You must have a Booking.com account. If you don't have a Booking.com account yet, create one following the instructions provided in this article.

To add Lodgify in Booking.com, follow these steps:

1. Log into your Booking.com extranet.
2. From your avatar icon at the top right, select Primary Accounts.
3. 
4. Then choose Connectivity Provider from the drop-down menu.
5. Click the Search button and type Lodgify. Select Lodgify as your connectivity provider from the search results.
   💡 Note: If Lodgify isn’t listed among the available PMS, contact your Booking.com Account Manager to have it added.
6. Select the Extranet features you want to integrate and click Connect at the bottom of the page.
7. Click Go to Booking.com Extranet to finalize the process.
8. If you have more than one property on Booking.com, repeat this process for each property you want to connect to Lodgify.

Connect Your Booking.com Account in Lodgify

The second step to connect to Booking.com is to connect your Booking.com account to your Lodgify account.

To do so, follow these steps:

1. Go to your left-hand menu and select Channel Manager.
2. Click on Booking.com and select Connect to Booking.com or Fill the form.
   
3. You will be redirected to a form where you'll need to provide some information to establish the mapping. You can also pick the form here in your preferred language: English | Spanish | Italian | French | German | Portuguese and complete it with the required information regarding your rental(s). Once submitted, we will start the mapping and send you a confirmation email once completed from our side.
   
   💡 Note: If you have multiple rooms/units under a single Booking.com property, you must map all rooms to your Lodgify rentals. Any unmapped rooms will be automatically closed on Booking.com and cannot be managed via your Extranet until they are mapped.

Here are some tasks you should also complete on your side during this time to make the connection ready:

1. If you are in a region that requires a license to operate legally and sell your inventory, you will need to provide your license to Booking.com by submitting it in the Rentals section under Policies.
2. Fill in the Know Your Partner form to prevent your property from being closed on Booking.com or blocked for EEA travelers.
3. Ensure that your property status is set to "Open/Bookable" on Booking.com. You can find instructions in this Booking.com help article.

Once the connection is complete, you’ll be able to view the connected Booking.com accounts directly in your Lodgify account. Go to the Channel Manager section and click Manage accounts to see the list of connected accounts.

Find your Legal Entity ID

You might be asked to enter your Legal Entity ID during the process of connecting your Booking.com account, depending on the type of connection enabled on your account.
To find it, follow these steps:

1. Log in to your Booking.com Extranet.
2. Click the property selector in the top-left corner of the navigation bar. You will see a number displayed at the very bottom of the dropdown: this is your Legal Entity ID.
3. Copy and paste this number when prompted during the connection process.