Vrbo Synchronizations

Not all amenities are exactly the same in Lodgify and Vrbo, therefore not all of them will be synchronized.

💡 Note: The following amenities are considered House rules for Vrbo and should always be managed from Lodgify:

• Events (allowed or not allowed)
• Pets (allowed or not allowed)
• Children (allowed or not allowed)
• Smoking (allowed or not allowed)

Vrbo does not allow same day bookings.

At the time of connection, you can choose between Instant Booking or Booking request.

💡 Note: If you choose booking request, you will have 24 hours to either accept or cancel the request. Otherwise, it will expire, Vrbo may charge a fee, and the booking will remain in Unconfirmed status on Vrbo's side.

You can change it from your Channels page.

Vrbo requires each rental to have its own policy, separate from the primary policy.

The damage deposit can be set up in the Settings section of your Lodgify account in the following ways:

• Protection method Manual with a flat amount
• Protection method Manual with a percentage amount
• Protection method Pre-Authorization with a flat amount
• Protection method Pre-Authorization with a percentage amount

The extra charge per guest is exported for both, your Nightly price and Season Rates.

💡 Note: Lodgify cannot send more than 10 different prices for each bookable day in the calendar, so there is a limit for the extra charge in case of many guests booking.

For example: You charge 100€ per night and 10€ extra per guest after the 2nd guest but have a booking for 13 pax. We will only be able to export the price up to 12 guests.

1. guest: 100€
2. guest: 100€
3. guest: 110€
4. guest: 120€
5. guest: 130€
6. guest: 140€
7. guest: 150€
8. guest: 160€
9. guest: 170€
10. guest: 180€
11. guest: 190€
12. guest: 190€

Promotions that do not use a promotion code are synced with Vrbo.

💡 Note: If multiple active promotions are applicable to a specific booking without a promotion code, only the highest-value promotion will be applied.

Example: You have a last-minute promotion (10% if booked 3 days from check-in) and a length of stay promotion (15% if the booking is of at least 7 nights), a discount of 15% will be applied to bookings that meet both requirements.

The Rental Agreement is exported from Lodgify to Vrbo.

💡 Note: If you choose to add a rental agreement, keep in mind that you must enter text. Adding a rental agreement in the form of only a link will stop the synchronization.

• If you connected to Vrbo through self-mapping:

Booked or confirmed Vrbo reservations with a checkout date within the last 6 months will be imported in read-only mode.
Only new reservations received after the connection will be fully manageable in Lodgify (e.g., modify, cancel).

• If you connected to Vrbo through form submission:

Existing reservations need to be manually created in Lodgify.

All changes to Vrbo need to be done in Lodgify.

For cancellations: when the guest requests to cancel, you will receive a notification from Vrbo and you will need to cancel the reservation in Lodgify to update the status of the reservation to Canceled.

All pre-booking and post-booking messages, including attachments in PDF, JPEG, PNG, and GIF formats, are synced between Vrbo and Lodgify inboxes.

💡 Notes:

• If you want to set up automated messages to be sent to Vrbo, click here to learn more.
• The following information is redacted in messages before booking:
  • Competitor information
  • Credit card information
  • Bank routing numbers
  • IBAN numbers
  • Phone numbers
  • Email addresses
  • Domain names
  • URLs (except for these: host.virtualkey.co, o.hmwy.io, t.hmwy.io, homeaway.tumblr.com, facebook.com/homeaway, pinterest.com/homeaway, twitter.com/homeaway, plus.google.com/+homeawaycom, linkedin.com/company/homeaway, instagram.com/homeaway, youtube.com/homeawayvacation)
• Email addresses are redacted from messages after booking.