Connect to Airbnb via API

Rental details

Notes

Rental name

If you have different room types in Lodgify, the name in Airbnb will be a combination of the name of the rental and the room type.

Description

If you have different room types in Lodgify, the description of rental and room type will be combined in Airbnb. If the rental description is set up in different languages, the translations will also be exported to Airbnb.

💡 Note: Airbnb limits the description of API connected listings to 500 characters.

Rental type

As far as possible.

💡 Note: Not all settings are exactly the same in Lodgify and Airbnb.

Rooms

As far as possible.

💡 Note: One toilet in Lodgify will be counted as a half-bathroom on Airbnb.

Amenities

As far as possible.

💡 Note: Certain amenities may only exist in either Airbnb or Lodgify. If a comparable amenity exists, this will be synchronized. (For example: If you activate "Coffee Machine" in Lodgify, on Airbnb you will see "Coffee Maker".) If no comparable amenity exists, the amenity cannot be mapped. In these cases we recommend adding the amenity to your rental's description.

Number of guests

The number of guests that can stay at the rental.

Address, Zipcode & Directions

Photos

If you have different room types in Lodgify, the photos of the rental and the room type will be combined in Airbnb.

Registration number

Prices and Booking Setting

Export

Notes

Availability

✔️

18 months of availability will be synchronized and the calendar will be updated instantly.

💡 Note: If you created your rental manually in Lodgify, closed periods will not be imported from Airbnb and should therefore be created in Lodgify. If you imported your rental from Airbnb, periods set as blocked by yourself in Airbnb will be imported as unavailable into Lodgify.

Bookability

✔️

You can use either Instant booking or Booking request for your Airbnb listing.
This can be updated in your Sync settings, learn how to change it here.

💡 Notes:

• If you choose Booking request for your Airbnb listing, you must also set the listing to Booking request on all other platforms (meaning connected OTAs and your website).
• If you choose Instant booking for your Airbnb listing, you can still choose your Bookability settings in Lodgify independently (Instant booking, Booking request, or Inquiry only).

Policies - payment schedule

❌

Airbnb is the merchant of record and determines the payment schedule. The usual case is 100% payment upfront and the payout to the owner is done after the guest has checked out.

Policies - cancellation policy

❌

The policy can be set in Lodgify if the sync type is set to Sync Everything; otherwise, it must be managed in Airbnb.

You can decide which policy from Airbnb you want to apply in your Airbnb listing. We will ask you for this information during the mapping process.

Here are the cancellation policies you can apply to your Airbnb listing:
The Flexible Policy: Guests can cancel up to 24 hours before check-in for a full refund, and you won't receive payment. If they cancel after that, you'll be paid for each night they stay, plus one additional night.
The Moderate Policy: Guests can cancel up to 5 days before check-in for a full refund, and you won't receive any payment. If they cancel after that, you'll be paid for each night they stay, plus one additional night, and 50% of the rate for all unused nights.
The Firm Policy: Guests must cancel at least 30 days before check-in to receive a full refund. If they cancel between 7 and 30 days before check-in, you'll be paid 50% of the total amount for all nights. If they cancel less than 7 days before check-in, you'll be paid 100% of the total amount for all nights. Guests are also eligible for a full refund if they cancel within 48 hours of booking, provided the cancellation occurs at least 14 days before check-in.
The Strict Policy: Guests must cancel within 48 hours of booking, and at least 14 days before check-in, to receive a full refund. If they cancel 14 or more days before check-in but not within 48 hours of booking, you’ll be paid 50% of the total amount for all nights. If they cancel between 7 and 14 days before check-in, you’ll also be paid 50% of the total amount for all nights. If they cancel less than 7 days before check-in, you’ll be paid 100% of the total amount for all nights.

💡 Note: If your listing is in Argentina, Canada, Chile, Colombia, Morocco, Netherlands, Philippines, Poland, South Africa, Sweden, or Turkey, the Strict policy is no longer be available for reservations made on and after January 20, 2025. Listings with the Strict policy are automatically converted to the Firm policy. Additionally, a new Limited policy has been introduced, allowing guests to cancel up to 14 days before check-in for a full refund.

Policies - security deposit

✔️

Only fixed amount can be exported to Airbnb as general information before the guest places a reservation. The amount will be shown on the checkout page; however, neither Lodgify nor Airbnb will collect it. You will be responsible for collecting it outside both platforms, either at the property or through a third party.

💡 Note: You can also have a different security deposit in Airbnb by sending it to us during the mapping process.

Currency

✔️

If the currency in Lodgify is different than the one of the country where the rental is located, Airbnb applies a conversion fee.

Extra charge per guest

✔️

If you have an extra charge per additional guest set up in Lodgify, it will be applied for every day in Airbnb. Note that Airbnb allows a maximum of 16 guests per reservation. The reservation price will not change once the 16-guest limit is met.

Base price

✔️

The lowest price within the next 18 months.

💡 Important: When no dates are selected in Airbnb, the search result will show the lowest price of the next 18 months.

Nightly room price

✔️

The daily rates table will be sent to Airbnb.

Weekly room price

✔️

Monthly room price

✔️

Minimum stay

✔️

Maximum stay

✔️

It must be configured in your Sync settings. Learn how to update it here.

If you are using dynamic pricing or allowing stays over 47 nights, adjust the maximum stay to 47 to avoid pricing restrictions. After a certain duration, reservations may be subject to an average daily price.

Preparation Time

("Turnover days" in Airbnb)

✔️

Decide if you need to automatically close your availability calendar for bookings before a check-in and after a check-out.

💡 Note: If you have a big villa and need at least one day before arrival and one after departure to prepare and clean everything, you need one Preparation day. The calendar will automatically close the day before the arrival and after the departure.

In case you want to use a different Preparation Time for Airbnb bookings, you can set this up on your rental's Sync settings page.

💡 Note: If the Preparation Time in your booking settings does not match the Preparation Time on your channels page, you will see a different availability in your Lodgify calendar from your Airbnb calendar.
Example: If you set a preparation time of 1 day ina Lodgify and a preparation time of 2 days for Airbnb on your channels page, you will see a soft block of one day in Lodgify, while Airbnb will hard block 2 days in their calendar.

Standard fees

✔️

Standard fees will be exported to Airbnb if they are configured according to these restrictions.

💡 Notes:

• In Airbnb, the majority of your fees will be exported inside the nightly price in Airbnb (resort fee, management fee, community fee, etc.). While the Linen fee will be included in the Cleaning fee (see Cleaning fee below).
• If additional restrictions are applied to a fee so that the fee only applies when a stay is too short, the fee will not be sent to Airbnb.
• VAT will not be exported to Airbnb if enabled from inside the Fee configurations. The only exception to this is the Cleaning Fee.

Pet fee

✔️

If you want to set up a pet fee for Airbnb, you need to:

1. Create a derived rate for Airbnb with a 0% adjustment.
   
2. Create a new fee: set the Fee type to Pet Fee and choose a flat price, as a single charge per stay, with VAT excluded.
   
3. Edit the fee restriction to apply this fee to your derived rate for Airbnb only.
4. Go to the Sync settings of your Airbnb connection and link the derived rate for Airbnb.

💡 Note: For pet fees that include VAT, no separate tax is sent. For pet fees that exclude VAT, Airbnb supports sending taxes separately.

Cleaning fee

✔️

To export it to Airbnb it needs to be a fixed amount and set as Fee type - Cleaning fee with a "single charge" "per stay".

💡 Notes:

• If the Cleaning fee setup differs from the above, it will not be exported.
• VAT will be exported to Airbnb if enabled from inside the Fee configurations. The cleaning fees VAT will be included in the taxes on Airbnb's price breakdown.
  Find here how taxes and fees are calculated in Airbnb.

Short-stay Cleaning fee

✔️

To export it to Airbnb it needs to be a fixed amount and set as Fee type - Cleaning fee with a "single charge" "per stay".

• A short-stay cleaning fee can only be synchronized if there is an existing cleaning fee configured.
• The value of a short-stay cleaning fee has to be less than that of the existing cleaning fee.
• A short stay cleaning fee of 1 night in Lodgify can be applied for a stay of 2 nights in Airbnb.

💡 Note: If the stay restrictions exceed 2 nights, the short-stay cleaning fee will not be exported to Airbnb.

Taxes

✔️

Taxes will be exported to Airbnb if they fulfil the following requirements:

• Set up either as a % of the nightly price (after all adjustments) or as a flat amount "per guest" "per night", or as a "single charge" "per night".
  
• Only the following types of occupancy taxes are supported.
  • Hotel tax
  • Lodging tax
  • Room tax 
  • Tourist tax 
  • Transient occupancy tax 
  • Sales tax 
  • VAT/GST

Taxes are calculated on the amount of the base rate. They will be shown as a separate line item in the Airbnb quote.

Promotions

✔️

Promotions need to be set up the following way in order to be exported to Airbnb:

• Can be set as flat or a % discount. 
• Can be set up with or without a stay date range.
• Can be set up with or without a minimum stay.

💡 Notes:

• Do not use the Minimum Stay rule in your promotion together with a Last-Minute or Early-Booker restriction.
  
  
• Last Minute and Early Booker promotions can only be exported to Airbnb if they are configured as percentages.
• Promotions with booking date range and/or codes will not be exported.

• If you add Custom Promotions from your Airbnb Host-View Calendar, Airbnb will not use the Base Prices from Lodgify.

➡ Early booker promotions, will be shown in the quote as discounted. The number of days in advance must be a multiple of 28 or 30 days (early-Booker discount for stays booked beyond 84 days, 90 days, 150 days, etc).

💡 Note: If you prefer promotions not to be sent to Airbnb we recommend setting up a derived rate for Airbnb.

➡ Last-minute discounts, Minimum-stay discounts, and per-date range discounts won't show as discounted in the quote, but will automatically reduce the room price.
As mentioned before, if you have a Last-Minute or Early-Booker rule on your promotion, remove the Minimum Stay rule. However, you can use Minimum Stay and Per-Date Range rules on the same promotion.

💡 Note: Last Minute Promotions can only be exported to Airbnb if configured for up to 28 days or less before arrival. If multiple Last Minute promotions are configured in Lodgify, only the one with the highest discount percentage will be exported.

Add-ons

❌

Extra charge for short stays

✔️

Rates info

❌

Advance Notice

✔️

Booking Window

✔️

The booking window for Airbnb must be configured in your Sync settings. Learn how to update it here.

Rental Agreement

❌

Mark-up

✔️

You can set the mark-up to be positive or negative.

💡 Note: The cleaning charge is excluded from the markup, the extra charge per guest is included.

 Booking details

Import

Notes

First import of existing bookings

✔️

Only bookings for future dates. Bookings for past dates are not imported.

Future bookings

✔️

Synced instantly

Booking details

✔️

Price, number of guests, messages.

💡 Note: To see reservation details, go to the reservation, click on External Quote and View details.

Guest details

✔️

Name, phone, and language will be imported.
💡 Note: Airbnb no longer sends alias email addresses.

Changes or Cancellations

✔️

Imported bookings can only be edited in Airbnb. Only once the changes made in Airbnb have been confirmed, they will be imported into Lodgify and will be shown in red in the booking details.
💡 Note: If there is a change in the number of guests in the reservation, the price won't be automatically recalculated.

New messages

✔️

New messages sent by guests in Airbnb will be recorded in Lodgify.

Messages exchanged before a reservation is imported, are not recorded in Lodgify.

Payments

✔️

All payments for imported bookings will need to be handled directly in Airbnb.

Resolutions

✔️

New and Open resolutions are imported into Lodgify and their status is automatically updated every day. If you want to create new resolutions, find Closed resolutions or manage them, you need to go to Airbnb.

Learn more about Airbnb resolutions here.