Possible issues when importing rentals from Airbnb into Lodgify

If you want to import your rentals from Airbnb into Lodgify, you could encounter two types of issues during this process. Either you might have difficulties establishing the connection between Airbnb and Lodgify, or you could face problems during the import of the property data. In the following, we will explain possible errors and solutions.

Read about:

Possible connection issues

When trying to establish the connection between Lodgify and Airbnb, you could encounter a variety of error messages. Find out about reasons and solutions:

Issue Reasons and Solutions
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You will see this message if the Airbnb account that you are trying to connect is already connected to a different Lodgify account (let's call it Lodgify B).

Solution: Check that you have selected the correct Airbnb account to be connected to, and if this is the case, you would need to contact our support team so they can disconnect Lodgify A (temporarily) from your Airbnb account. Then you will be able to establish the connection and import.

You log in to Airbnb and see a pink message at the top reading "You may only authorize one property management app to manage your account".Screenshot_10-08-2020_12.01.45.png

The reason for this is usually that you already have another property management app (PMS) connected to your Airbnb account. 

Solution: Check here if you already have another PMS connected to Airbnb. If this is the case, click Remove access and Accept. Then repeat the connection process.

💡 Note: Please be aware that while you are not connected to this PMS, your calendars are not synchronized. Once the import is finished you can reestablish the connection.Screenshot_10-09-2020_13.00.46.png

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If you stop the connection process by closing the Airbnb pop-up before connecting (could be due to login issues, another PMS being connected to Airbnb, etc.), you will see this notification.
💡 Note: If you have tried to follow our indications but the connection issue persists, please contact our support team.

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If you are trying to connect another Airbnb account (B) and first receive the message that the connection was successfully established, but then the new account is not added and you see this error message.
 
Reason: You are still connected to your "old" Airbnb account (A) in your browser.

Solution: Go to your Airbnb account (A) and log out. Then make sure you log into the Airbnb account (B) that you want to connect to Lodgify, and repeat the connection process.

When logging into Airbnb you see a ReCaptcha (I'm not a robot verification) and then the Airbnb homepage appears but no connection is established between Lodgify and Airbnb? Reason: The ReCaptcha breaks the connection setup.

Solution: After verifying that you are not a robot you then need to go back into Lodgify and click again Connect to Airbnb. The connection should now be possible without interruption.

 

Possible import issues

When you use our Airbnb bulk import tool to import rentals from Airbnb into Lodgify, it is possible that you face an error during the import. In the following, we will give you an overview of the possible errors and solutions.

The following errors can occur:

Error message Reasons and Solutions
Some Airbnb rentals don't appear in the list of rentals to be imported.Screenshot_10-09-2020_11.41.32.png
  • Reason 1: You already imported these rentals into another Lodgify account.
    ➡ Solution:  Find this account and delete the rentals from there.
  • Reason 2: The Airbnb account can't be accessed for example because the password has changed. In this case, the account's rentals will not be listed.
    ➡ Solution: Try to reconnect this account by clicking Add more.
  • Reason 3: The rentals are from a co-hosted owner in Airbnb. In this case, Lodgify cannot import them.
    ➡ Solution: None, as the Airbnb API does not support co-hosted listings.
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  • Reason 1: The Airbnb account is connected but it doesn't have any listings or valid/published listings.
    Solution: Check your Airbnb account.
  • Reason 2: The Airbnb account has been disconnected from Lodgify (on Lodgify side).
    Solution:
    Try to reconnect this account by clicking Add more.
  • Reason 3: None of your connected Airbnb accounts can be accessed for example because the passwords have changed.
    ➡ Solution: Try to reconnect the accounts by clicking Add more.
Screenshot_10-08-2020_13.35.20.png After importing the rental, you will see the name of the rental with a red exclamation mark. If you open the accordion you will see an error message that the rental was not imported.

Solution: Try to repeat the import. If the error persists you will need to create the rental manually.

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