Customer reviews

Customer reviews and ratings are vital to the credibility of your rental. Create a reviews page on your website where guests can rate their stay and leave comments or where potential guests can read about the opinions of others and get convinced that yours is the perfect place to stay.

Read about:

Create a page for customer reviews

If you have a website with only one rental (with or without room/rental types) and want your customers to be able to see and leave reviews on your website you first need to create a reviews page in case you don't already have one. ๐Ÿ’ก Note: For websites with multiple rentals the reviews appear automatically in each rental.Screenshot_08-19-2020_15.07.51.png

To do so, follow these steps:

  1. Go to your Main Menu in the top left corner and select Websites.
  2. In the Pages tab, go to the Main Navigation and click +Add.
  3. A pop-up window will open up where you need to select Rental and choose Reviews from the drop-down menu of the Rental info.Screenshot_08-19-2020_15.14.14.png
  4. Then click Add. You will now have a review page on your website and can start adding reviews.

Add existing reviews manually

If you have received a review on another platform like Tripadvisor or via email, and you would like to share it on your website you can add it manually.

  1. Go to your Main Menu in the top left corner and select Reviews.
  2. Then click Add Review.2019-10-21_1410.png
  3. A separate window will pop up where you can fill in all the fields and give a rating. Then click Save
    ๐Ÿ’ก Note: You might need to republish your website to make the review appear. 2019-10-21_1421.png

๐Ÿ’ก Note: If at any time you decide to take a review off your website you can change its status to rejected. Find out more below.

Manage your customer reviews

If a guest leaves a review on your website you will receive an email notification so you can choose to accept or reject it as well as edit some details or reply to the guest. Only once a review was accepted, it will show on your website.

  1. Go to your Main Menu in the top left corner and select Reviews.
  2. You will see the new review with the Status Submitted. Click it, and a new slider will open up where you can accept, reject, or edit the review as well as reply to the guest. Find out more details on each action in the table below. 
    ๐Ÿ’ก Note: You might need to republish your website to make the change live.
  3. 2019-10-21_1456.png
Action Note
Accept review Click the yellow Submitted button and select Accepted. The review will now appear on your website.2019-10-22_1105.png

Reject review

๐Ÿ’ก Note: You can reject a review at any time even if you had previously accepted it.

Click on the review status button and select Rejected. The review will now appear as rejected in your editor and will not be visible on your website.2019-10-22_1113.png

Reply to review

๐Ÿ’ก Note: Replies are great as they show your guests how much you care!2017-12-13_1611.png

To reply to your guest, click Reply to review at the bottom. A small text field will open up where you can write a reply that will be shown on your website.
2019-10-22_1117.png
Edit review

You can make changes to the review to take out some content you don't want to show on the website or to correct typos.

To do so, click Edit Review in the top right corner.2019-10-22_1125.png

Delete review

๐Ÿ’ก Note: This action cannot be reversed!

If you don't want to delete a review even from your editor, you can do so. Just click Delete review at the bottom.

2019-10-22_1128.png

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