If you want to customize your automatic responses and saved replies with specific rental or booking information, you can do so by using operational placeholders. The way placeholders work is that the software recognizes placeholders and automatically fills them with booking information or rental details.
🔎 Example: Hello {{GuestName}} automatically becomes Hello Adam Smith.
The available placeholders can vary between the types of automatic responses, so you can only insert the ones relevant to the standard content of the message. In the following, you will see the full list of available placeholders across all automatic responses and saved replies.
| Placeholder |
Notes |
| {{AddOnDescriptionsTemplate}} |
Description of booked add-ons. |
| {{AddOnsTotalTemplate}} | The total price of booked add-ons. Example: Add-ons total: EUR 80.00 |
| {{AmountDueAfterPay}} | The outstanding amount after a requested payment has been received. Example: 130.00 💡 Note: No currency included |
| {{AmountToPay}} |
Amount of payment request. |
| {{Arrival}} | Date of the guest's arrival. Example: Jul 27, 2023 |
| {{BankAccountText}} | Bank account text in Settings, Payments, Manual Payments and "Other Option". |
| {{BankIBAN}} | Your IBAN number |
| {{BankName}} | Your bank's name |
| {{BankSWIFT}} | Your SWIFT code |
| {{BankTransferConcept}} | The subject of the bank transfer. Example: Hello Berlin Flats Booking |
| {{BankTransferPayment IBANTemplate}} |
All bank account information needed for a transfer with IBAN. Example: |
| {{BankTransferPayment OtherTemplate}} |
All custom bank account information needed for a transfer. |
| {{BankTransferRecipient}} | Bank account holder |
| {{BookingId}} |
Unique booking ID from your reservation system. |
| {{CheckinInstructions}} | Detailed information about your check-in process, set up in your Operational Placeholders. |
| {{CheckoutInstructions}} | Detailed information about your check-out process, set up in your Operational Placeholders. |
| {{Comments}} |
The comments guests leave when creating their booking. |
| {{CreditCardPaymentTemplate}} | Standard text: "You can pay by Credit Card the amount of EUR 339.00" (there will be a link to your check-out page for payment with a credit card) |
| {{CurrencyCode}} | Currency of booking |
| {{Departure}} |
Date of your guest's departure. |
| {{DoorInstructions}} |
Detailed information about your door instructions, set up in your Operational Placeholders. |
| {{EmergencyContact}} |
Your rental's emergency contact information, set up in your Operational Placeholders. |
| {{GuestCountry}} | The country where the guest is from |
| {{GuestEmail}} | Email of guest |
| {{GuestName}} | Name of guest |
| {{GuestPhone}} | Phone number of guest |
| {{HouseAddress}} | Street and house number of the rental |
| {{HouseCity}} | The closest city to where the rental is located 💡 Note: Google city, not the custom city |
| {{HouseCountry}} | The country where the rental is located |
| {{HouseDirections}} | Directions to the rental |
| {{HouseLatitude}} | Exact map coordinates where the rental is located (latitude) |
| {{HouseLongitude}} | Exact map coordinates where the rental is located (longitude) |
| {{HouseName}} | Rental name 💡 Note: Not room/flat name |
| {{HousePhone}} | Phone number of house/owner from the rental contact information. Example: |
| {{HouseRatesNotes}} | Additional notes that you have configured in your Rates Section |
| {{HouseRegion}} | The region where the rental is located. Example: |
| {{HouseRentalAgreement}} | Your entire rental agreement as text in an email |
| {{HouseZipCode}} | Postcode where the rental is located |
| {{LocalGuide}} | Instructions and tips for your guests about the local area set up in your Operational Placeholders. |
| {{NumberOfNights}} | Number of nights booked |
| {{NumberOfPeople}} | Number of guests booked |
| {{OwnerName}} | Name in your Rental contact information |
| {{OwnerUrl}} | Website URL that rental owner/rental contact has filled into their contact details in the Rental. Example: |
| {{PaymentLink}} | Payment link that brings you to the check-out page where the guest can pay for the booking. |
| {{RentalDirection}} | Instructions for your guests about how to get to the rental, set up in your Operational Placeholders. |
| {{RentalRules}} | Specific rules for the stay at your rental, set up in your Operational Placeholders. |
| {{ResidualAmount}} | The outstanding amount that still needs to be paid. 💡 Note: No currency included |
| {{ReviewLink}} | Link to your website's reviews page. 💡 Note: This placeholder is only available for custom automatic notifications, not for automatic responses. |
| {{RoomTypeName}} | Name of the booked room/apartment |
| {{SecurityDeposit}} | Amount of security deposit 💡 Note: No currency included |
| {{SecurityDepositPercentage}} | Security deposit when it is set as a percentage of the total booking amount. |
| {{Source}} | The platform where the booking has been made (e.g. your website, Airbnb, Booking.com, etc.) |
| {{TotalAmount}} | Total booking amount 💡 Note: No currency included |
| {{TotalPaid}} | The total amount that has been paid so far. 💡 Note: No currency included |
| {{WifiInformation}} | Wi-fi network and login details to access your rental's wi-fi, set up in your Operational Placeholders. |