SafeGuest Integration

SafeGuest screens your guests and takes care of damage protection for your bookings. It verifies each guest's identity, produces a risk report for every reservation so you can look at a booking before check-in rather than after, and handles the guest deposit for you. SafeGuest is free for hosts: Your guests pay the deposit.

💡 Note: SafeGuest is available worldwide. The app is in English, Spanish, French, Romanian and Arabic, with more languages planned.

For any questions about this integration, contact SafeGuest at support@safeguest.ai.

Requirements

To connect the two platforms, you need:

• A SafeGuest account, which is free for hosts.
• Your Lodgify Public API key. Find your API key explains where it is and how to replace it.

Set up the connection between Lodgify and SafeGuest

Setting up the connection takes a few minutes and needs no developer. Follow these steps.

1. Go to app.safeguest.ai and create your SafeGuest account.
2. In Lodgify, go to your left-hand menu and select Settings, then select Public API. Click the clipboard icon to copy your API key.
3. Paste the key into SafeGuest to connect your Lodgify account. SafeGuest imports your rentals and your reservations.
   
4. Turn verification on for the rentals you want SafeGuest to screen.

⚠️ Important: Remove any security deposit you have set up in Lodgify before you turn verification on. SafeGuest cannot override a deposit configured in Lodgify, so leaving one in place asks your guest to cover the same damage twice. Configure a security deposit shows you where yours is set.

What happens for each booking

Once verification is on, SafeGuest takes each new reservation for those rentals through the same steps.

• Guest verification. SafeGuest creates a verification link for the booking and sends it to your guest, who confirms their identity.
• Risk report. Each reservation gets its own risk assessment and a risk status, so a booking worth a second look reaches you before the guest arrives.
• Damage protection. Your guest chooses how they cover damage: a refundable deposit, a non-refundable deposit, or SafeGuest's upgraded Protect package. SafeGuest collects and returns the deposit for you.
• Cancellation cover. A booking that comes back red is a decision point rather than an automatic cancellation. You choose whether to take it.

On a red booking enrolled in Protect, you have two routes. If you cancel before check-in, SafeGuest may pay up to 1,000 USD, or the equivalent in your currency, toward the OTA cancellation costs you can document. If you take the booking instead, deposit recovery stays available up to your Deposit Limit, and Protect adds no separate damage payment on top.

💡 Note: The cancellation payment is discretionary. SafeGuest decides case by case, so treat it as a cushion rather than a guarantee.

Follow the verification status, the risk assessment, and the protection details for every booking in your SafeGuest dashboard.

What you manage in each platform

Keep working in Lodgify for everything to do with your rentals and your bookings, and use SafeGuest for screening, deposits, and claims.