AssurLodge by Gritchen is a smart insurance solution designed for short-term rental owners who want to protect their income without the hassle of managing cancellations. By covering cancellations, stay interruptions, and travel issues, AssurLodge secures your earnings while improving the guest experience. You keep control, earn a margin on every policy sold, and benefit from transparent tracking, dedicated support, and peace of mind, so you can focus on renting, not risk.
For any questions or requests regarding this integration, be sure to contact partenariat@gritchen.fr.
💡 Note: AssurLodge is available only to property managers whose company is based in France, Spain, Italy, Portugal, Belgium, the Netherlands, Denmark, Germany, or Austria. There are no restrictions on the property location or the guest’s nationality.
Read about:
How it works on Lodgify
Once activated, the insurance is automatically displayed during the booking process as an optional add-on.
Guests can clearly see the price and coverage details and are free to subscribe or not.
Find more details about the coverage scenarios here.
If a guest cancels for a covered reason, they submit a claim directly through AssurLodge platform and are reimbursed accordingly, while all claims, refunds, and administration are handled externally, allowing you to keep your revenue with no extra workload.
For other booking platforms, AssurLodge can, upon request, set up an automated message sent to the guest after the booking is confirmed. This message gives the guest the option to purchase the insurance within a defined time period after booking.
There is no cost for you to use AssurLodge. The insurance is paid by the guest if they choose to purchase it, and you also have the option to make this insurance mandatory for your guests.
Set up the connection between Lodgify and AssurLodge
If you are not an AssurLodge client yet, you can create your account here.
Once your contract with AssurLodge is signed, AssurLodge will connect your Lodgify account. You simply need to submit your Lodgify API key via the signup form, and AssurLodge will handle the connection. Any bookings where guests have purchased the insurance will then automatically appear in the AssurLodge platform.
On your side, you will add the insurance in Lodgify as an add-on so that AssurLodge can register that the guest has purchased the insurance and that both you and the guest are covered.
- Log in to your Lodgify account and go to Rentals, select your rental, then navigate to Pricing and add a new Add-on for the rentals you want.
The add-on must follow these rules:-
Name: Cancellation insurance
⚠️ Important: this title is used by AssurLodge to identify bookings where guests have purchased insurance and must remain in English. - Value: 5%
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Description:
Don’t let an unforeseen event ruin your stay !With our insurance, you can book with peace of mind: you and your loved ones are covered in case of unforeseen circumstances.
✔ Cancellation coverage: more than 25 reasons covered, including medical and professional reasons, theft, or damage to your home.
✔ Late arrival: coverage if an event prevents you from arriving at your rental location on time.
✔ Interruption of stay: coverage in the event of a medical problem, theft, or damage to your personal or professional premises.
👉 For full details, please refer to: https://www.assur-lodge.com/en/details-of-cover/
👉 For terms and conditions, please refer to: https://www.assur-lodge.com/en/general-insurance-conditions/
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Photo:
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Name: Cancellation insurance
Once the synchronization is complete, listings, reservations, and insurance will be managed directly from Lodgify, while OTA redirect links and all insurance claims will be handled through AssurLodge.
💡 Note: For OTA bookings, AssurLodge will set up a redirect link that is automatically sent to the guest after the booking is confirmed.
Coverage Scenarios
AssurLodge includes the following coverage:
- Cancellation insurance (Hosts & Guests),
- Interruption of stay insurance (Guests),
- Late arrival (Guests);
- Reimbursement of the owner or bonus for re-letting the property (Hosts)
Here the coverage scenarios:
Cancellations (Host / Guest)
Guest reimbursement scenarios:
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Reservation amount: €2,000
Situation: You break your leg while skiing one week before departure, making the trip impossible.
Reimbursement: €2,000 (no deductible).
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Reservation amount: €1,500
Situation: You are laid off for economic reasons by your employer two weeks before departure.
Reimbursement: €1,455 (3% deductible = €45).
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Reservation amount: €1,000
Situation: Your employer changes your paid leave at the last minute, preventing you from traveling.
Reimbursement: €800 (20% deductible = €200).
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Reservation amount: €1,800
Situation: The day before departure, you realize your passport has expired and you cannot board.
Reimbursement: €0 (excluded reason).
Host reimbursement scenario:
Reservation amount: €1,000
Situation: The guest cancels and the property is not re-let.
Reimbursement: The owner will receive €1,000.
Re-letting (Host reimbursement)
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Bonus for re-letting (balance reimbursement)
Reservation amount: €700, Deposit: €300, Total: €1,000
Situation: The guest cancels and the property is re-let for a lower amount or a fewer number of days. The new booking total is €420 with a €180 deposit, totaling €600.
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Reimbursement: The owner will receive:
The amount of the new rental: €600
A bonus for re-letting: €300 (€600 × 0.05), which is 5% of the new rental total
In total, the host will receive €900, close to the original reservation amount.
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Bonus for re-letting (total relocation)
Reservation amount: €700, Deposit: €300, Total: €1,000
Situation: The guest cancels and the property is re-let for the full number of days as the original reservation.
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Reimbursement: If the new reservation amount is lower (e.g. €630 with a €270 deposit, totaling €900), the owner will receive:
The amount of the new rental: €900
A bonus for re-letting: €210 (€700 × 0.03), which is 3% of the original booking balance.
Trip Interruption (Guest reimbursement)
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Total trip cost: €3,000 for 10 days (€300/day)
Situation: After 4 days of vacation, you receive an urgent call about significant water damage at your home and must return immediately.
Reimbursement: €1,500 (6 unused days × €300/day, minus a one-day deductible).
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Total trip cost: €2,500 for 7 days (€357/day)
Situation: After 2 days, you decide to return early because you feel uncomfortable in the accommodation.
Reimbursement: €0 (excluded reason).
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Total trip cost: €2,000 for 10 days
Situation: In the middle of your stay, you are informed that your mother has been hospitalized, forcing you to cut your holiday short to be by her side.
Reimbursement: €1,000 (6 unused days, minus a one-day deductible).
Late Arrival Guarantee (Guest reimbursement)
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Total trip cost: €1,500 for 5 days (€300/day)
Situation: On the way to your vacation destination, your car breaks down and needs to be repaired. You are hookup unable to check in at your rental for 2 days.
Reimbursement: €300 (1 day reimbursed, one-day deductible applied).
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Total trip cost: €1,400 for 7 days
Situation: Your flight is delayed by 72 hours due to bad weather.
Reimbursement: €400 (2 days reimbursed, one-day deductible applied).
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Total trip cost: €1,200
Situation: You deliberately take a detour to see the sights and arrive at your accommodation 24 hours late.
Reimbursement: €0 (excluded reason).