Getting started: Platform

Explore Modules:

• Mark-up
• Calendar
• Bookings
• Settings section
• Messaging
• 📱Lodgify mobile app

Find here everything you need to know about managing your Lodgify platform.

Mark-up

To change the desired mark-up for your connected channels, please go to Main Menu > Rentals > Pricing > Mark-up.

Calendar

• With the API connection, Lodgify becomes your master calendar, so if you need to close or open any dates, you need to do it directly in Lodgify.
• You can also update any price and minimum stay in the Lodgify calendar for specific dates, using Edit Nightly Rate.

If you are using Lodgify’s Dynamic Pricing:

• Lodgify’s Dynamic Pricing feature automatically adjusts your rates based on market trends, with no extra effort on your part. Dynamic pricing strategies typically generate around 20% more revenue. You can activate it by going to Main Menu → Settings → Dynamic Pricing.
• You can view your optimized rates by clicking on View Prices; this will take you to your Calendar. Remember that your rates will update automatically, but you can also make adjustments by going to Main Menu → Settings → Lodgify Dynamic Pricing to set your minimum and maximum prices. Additionally, you can edit the price per night directly from the Calendar.

If you are using an external pricing tool (Pricelabs or Beyond Pricing):

• Remember that all of your rates and minimum stay settings need to be modified from Pricelabs/ Beyond Pricing.

Bookings

Booking with a quote

• Here is a short but helpful guide on how to create a booking with a quote in your Reservations section.

Report of your bookings

• You can download a report of your bookings at the bottom left of the Reservations page.

Editing bookings:

• Remember that Airbnb and Booking.com bookings need to be modified in the channels. Vrbo bookings, Google Vacation Rental bookings, and direct bookings need to be modified in Lodgify.

Settings

Policies

The Policies section is where you find the policies for your direct bookings, Google Vacation rental and Vrbo bookings (if applicable).

Security deposit

There are a few options to configure a security deposit, depending on the channel:

1. As a pre-authorization - recommended option!
   • Here's how to configure a security deposit.
   • The pre-authorization would apply to direct bookings, Google, and VRBO.
   • Remember that pre-authorizations expire every 5 days, but you will be able to renew and/or charge them under the Reservations section.
2. Managed manually
   • This means that you will need to manually collect and refund the damage deposit (for example: in cash, via bank transfer, etc.) for direct bookings, Google, and VRBO.
3. For Airbnb and Booking.com, the security deposit is managed directly in the channel.

• Instructions for setup in Booking.com 
• Information on Airbnb’s AirCover and resolution center

Refunds

Your refunds can be either automated (based on your cancellation policy) or managed manually.

Messaging

• You can message guests in your Reservations section by clicking on the messaging bubble in the upper right-hand corner of a guest's reservation or from the inbox, where messages from all channels are centralized.
• For Airbnb, Vrbo, and Google Vacation rentals, messages for both confirmed bookings and inquiries are synchronized and can be managed from Lodgify.
• For Booking.com, messaging is synchronized for confirmed bookings only.

Automate guest messages from the Inbox

• Under Inbox, you can find Scheduled messages and Quick replies:
  • Scheduled messages: All the automated messages that can be enabled for Guests. You can decide which messages are sent and edit the content of the messages. You can also create custom automatic messages.
  • Quick replies: They work as templates that you can use in the messages inside the reservations. They are not sent automatically.

Automate rental and account contact messages in your Settings

• Under Settings, you have more messaging options:
  • Default notifications: all the automated notifications that can be turned on (for Rental contact and Account contact) for each channel. You can decide which messages are sent and edit the content of the messages.
  • Placeholders: These are pre-set placeholders that work for all properties. They populate once the notification is sent out.

Additional messaging placeholders

• Under Rentals, you can also define additional messaging placeholders:
  • Messaging placeholders: You can define additional placeholders (ie, Check-in Instructions, Check-out instructions, Wifi Information, etc.) Messaging placeholders section of your rental. The information will be automatically populated according to the rental.

Messages AI-assistant

• Your smarter, faster way to manage guest communication. Craft accurate, personalized replies in seconds—whether generating new messages, improving drafts, or translating responses. Tailored to bookings and property details, it’s available on both desktop and the Lodgify app for seamless use.
• See a handy guide about AI messaging in our Knowledge base: Use the AI assistant to message your guests.

📱Lodgify mobile app

Manage your rentals on the go by downloading the Lodgify mobile app from the App Store / Google Play Store.

• Find here the sections available in the mobile app.
• Messaging: You can easily manage your messaging from the Lodgify App, as you have the centralized inbox section there. Make sure to turn on your notifications to know in real-time when you receive a new message and answer quickly to your guests.