What is a quote status?

A quote status determines the booking status and for such, it also dictates your calendar’s availability. The quote status also encompasses further information than the booking status because it specifies:

  • Who needs to perform a certain action: e.g. the booking is Pending for Owner.
  • The reason why a booking has a specific status: e.g. the booking is Declined because it was Cancelled by Guest

Important: your calendar gets blocked every time the Quote status and the Booking status change from green to amber or red. You should request and receive a payment for those bookings as soon as possible.

If your booking conditions are set to accept: 

  • Inquiry only or if you are adding the booking manually, click here
    1. You add the booking manually to your Reservation System. The Quote status shows Not sent and the Booking status shows Open. Your calendar is not yet blocked
    2. When sending the booking to your guest, the Quote status changes to Pending for Guest and the Booking status to Tentative. Your calendar is blocked
    3. Two actions are possible:

      If the guest… …then… The Quote status changes to… …and the booking status changes to…
      Confirms the booking within one week The booking path continues. Go to step 4. Pending for Payment Tentative
      Does not confirm the booking within one week The booking expires and the booking path ends here. Expired by guest
      Deactivated by owner
      Open
    4. If he accepts the booking, then the quote status shows Pending for Payment and the booking status shows Tentative. Your calendar is blocked (You can decide for how long the calendar will be blocked. If the guest does not make the payment until the quote expires, the calendar will open up again and the quote status will appear as expired). Two actions are possible:

      If the guest… …then… The Quote status changes to… …and the booking status changes to…
      Submits the payment within one week The booking is confirmed Agreed  Booked
      Does not submit the payment within one week. The booking expires. Expired by guest Open
    5. The only possible action after the booking is confirmed is that one of the two parties cancels it. See How to cancel a booking and issue a refund. 
  • Booking requests, click here
    1. The guest makes a Booking Request
    2. The Quote status changes to Pending for Owner, while the booking status stays Open. Your calendar is not yet blocked.
    3. Two actions are possible:

      If the owner… …then… The Quote status changes to… …and the booking status changes to…
      Accepts the request. The booking path continues. Go to step 4. Pending for Payment Tentative
      • Rejects the request.
      • Does not confirm the booking request within one week. 
      • Deactivates the booking. 
      The booking expires and the booking path ends here.
      • Rejected by owner
      • Expired by owner
      • Deactivated 
      Declined
    4. If you have accepted the booking request, then the quote status shows Pending for Payment and the booking status shows Tentative. Your calendar is blocked. Two actions are possible:

      If the guest… …then… The Quote status changes to… …and the booking status changes to…
      Submits the payment within one week. The booking is confirmed. Agreed Booked
      Does not submit the payment within one week. The booking expires. Expired by guest Open
    5. The only possible action after the booking is confirmed is that one of the two parties cancels it, see Cancel a booking. 💡 Note: Find out more about possible settings in our Use cases for booking requests.  
     
  • Instant bookings, click here
    1. The guest makes an online booking.
    2. The quote status shows Agreed and the booking status shows Booked. Your calendar is blocked
    3. The only possible action after the booking is confirmed is that one of the two parties cancels it. See How to cancel a booking and issue a refund. 
    This is the complete workflow diagram:

     

     

 

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