Stripe, Authorize.Net, Braintree, and Payyo (on request) are payment gateways that allow you to accept all major credit cards online. We strongly recommend accepting credit cards as it will enhance your website's credibility and is the most convenient form of payment for your guests. Furthermore, credit card payments offer you a variety of further functionalities to automize your day-to-day processes. For more information keep on reading and see our blog post 8 reasons why your vacation rental needs to accept credit cards.
Read about:
- Requirements and conditions of the gateways
- How to activate a credit card gateway on your website
- Configure your credit card settings
- Use case: What happens if you change from Payyo to Stripe?
- Use case: Stripe error
- How fees are refunded
Requirements and conditions for the gateways
Before connecting those payment gateways to Lodgify, check the following:
- In some countries, one or more payment gateways might not be available. Check out which payment gateway is available in which countries. 💡 Note: You won't see Authorize.Net and Braintree in your account if your billing address is in the EU.
- Authorize.Net is available in Australia, Canada, and the United States.
- Braintree (See the list of available countries here)
-
Stripe (see the list of available countries here.
💡 Note: Stripe is supported in Mexico, but only with Express accounts.
💡 Note: Payyo does not support Owner payments. - Although Paypal is not considered a credit card gateway, check out where it is available.
- You must have an existing merchant account in the credit card gateway to be able to connect it to Lodgify.
- Review the commissions for receiving payments through Stripe, Authorize.Net, and Braintree.
How to activate a credit card gateway on your website
To set up credit card payments:
- Go to your Main Menu in the top left corner and select Settings.
- In the left navigation panel click Payments.
- Activate credit card payments.
- A slide-in window appears. Follow the table below select Stripe, Authorize.Net, or Braintree.
| If you are connecting... | ...then |
|---|---|
| Stripe |
|
|
Authorize.Net
💡 Note: This will only be visible if your billing address or phone country code is not in the EU.
|
|
|
Braintree 💡 Note: This will only be visible if your billing address or phone country code is not in the EU. |
|
|
Payyo |
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💡 Note: You will be charged a 1% + VAT Transaction Fee by Lodgify for each payment received via Stripe, and a 1% Transaction Fee for each payment received via Authorize.Net, and Braintree, and Paypal. This transaction fee is charged so we can continuously work on offering more value-adding payment-related features for you. For Stripe only: If you prefer to pay a monthly flat fee instead, sign up for Stripe Premium.
You can also leave us feedback on which payment portal you would like to have available in the future. Other Payment Gateways provides a list of possible alternative portals we are considering implementing in the future. Just select your preferred gateway, click Continue, Request Access, and then fill out the short questionnaire!
Configure your credit card settings
| Setting | Available for... |
|---|---|
|
Scheduled Payment You can decide to take the first, or all scheduled payments directly from the credit card without sending manual or automatic payment requests. 💡 Note: If you are switching from Paypal to credit card payments, Scheduled Payment does not apply to existing bookings. |
Stripe, Braintree, Payyo, Authorize.Net |
|
Scheduled Refunds You can decide if you want to automatically refund a prepayment in case of cancellation, according to the settings in your cancellation policy. |
Stripe, Braintree, Authorize.Net |
|
Verification You need to switch on only in the case that you accept Booking Requests and want to charge the credit card directly when accepting the booking. Find out more in Use cases for booking requests. |
Stripe, Braintree, Authorize.Net |
|
Damage Deposit You can pre-authorize your guest's credit card to temporarily hold (not charge) the amount of the damage deposit on your guest's card. Find out more about Pre-Authorize credit cards for damage deposits (Premium Feature). |
Stripe, Braintree, Payyo, Authorize.Net |
🔎 Use case: What happens if you change from Payyo to Stripe?
If you are connected to Payyo but want to change your credit card payment gateway to Stripe, you can do so. Just go to your payment settings and activate Stripe as a payment gateway.
⚠ Important: For all bookings that have pending transactions, the payment request will not happen automatically in this case, as the new payment gateway (Stripe) has not yet stored the guest's credit card information. Therefore, you will need to send the guest a manual payment request. All new transactions will be handled automatically via Stripe.
How fees are refunded
When accepting payments through credit cards, certain fees are charged per transaction depending on the activated payment gateway. When issuing a refund to the guest, these fees will be refunded to you in proportion to the amount.
Example:
If the transaction fee was 3€ and you return 50% of the prepayments received, you will be refunded 1,50€ of the transaction fee.
See below for more details:
| If the payment gateway is... | then... |
|---|---|
| Stripe |
If you refund the partial or total value of a booking within Lodgify we will refund the partial/total Lodgify Transaction Fee. 💡 Note: For information about the refund of Stripe's direct fees, please contact their customer support. 💡 Note: If you handle a refund directly from your Stripe account, contact their support to inquire about the refunding of the transaction fee. |
| Payyo | If you refund the partial or total value of a booking within Lodgify we will refund the partial/total fee charged for the received transaction. |
| Braintree | If you refund the partial or total value of a booking within Lodgify we will refund the Transaction Fee at the end of the month (or if in the same month, the Transaction Fee won't be invoiced). Braintree will refund the partial/total Braintree Fee charged for the received transaction. |
| Authorize.Net | If you refund the partial or total value of a booking within Lodgify we will refund the Transaction Fee at the end of the month (or if in the same month, the Transaction Fee won't be invoiced). Authorize.Net will refund the partial/total Authorize.Net Fee charged for the received transaction. |
| Paypal | As refunds for Paypal payments need to be handled manually outside of Lodgify, the Transaction Fee cannot be refunded. |