Stripe, Authorize.Net, Braintree, and Payyo (on request) are payment gateways that allow you to accept all major credit cards. We strongly recommend accepting credit cards as it will enhance your website's credibility and is the most convenient form of payment for your guests. Furthermore, credit card payments offer you a variety of further functionalities to automize your day-to-day processes.
Read about:
- Requirements and conditions of the gateways
- Activate a credit card gateway on your website
- Configure your credit card settings
- How fees are refunded
- Use case: What happens if you change from Payyo to Stripe?
- Linked Resources
Requirements and conditions of the gateways
Before connecting those payment gateways to Lodgify, check the following:
- In some countries, one or more payment gateways might not be available. Check out which payment gateway is available in which countries.
💡 Note: You won't see Authorize.Net and Braintree in your account if your billing address is in the EU.
- Authorize.Net is available in Australia, Canada, and the United States.
- Braintree (See the list of available countries here)
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Stripe (see the list of available countries here.
💡 Note: Stripe is supported in Mexico, but only with Express accounts.
💡 Note: Payyo does not support Owner payments. - Although Paypal is not considered a credit card gateway, check out where it is available.
- You must have an existing merchant account in the credit card gateway to be able to connect it to Lodgify.
- Review the fees for receiving payments through Stripe, Authorize.Net, and Braintree.
Activate a credit card gateway on your website
To set up credit card payments:
- Go to your Main Menu in the top left corner and select Settings.
- In the left navigation panel, click Payments.
| If you are connecting... | ...then |
|---|---|
| Stripe |
💡 Note: Signing up to Stripe / creating a Stripe account through the connection process with Lodgify means that the Stripe account can only be used with Lodgify. If you would like to retain the option to connect to other tools, please sign up directly on Stripe's website. |
|
Authorize.Net and Braintree
💡 Note: This will only be visible if your billing address or phone country code is not in the EU.
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Payyo |
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💡 Note: You will be charged a 1% + VAT Transaction Fee by Lodgify for each payment received via Stripe, and a 1% Transaction Fee for each payment received via Authorize.Net, Braintree, and Paypal. This transaction fee is charged so we can continuously work on offering more value-adding payment-related features for you. For Stripe only: If you prefer to pay a monthly flat fee instead, sign up for Stripe Premium.
Additional information on Stripe accounts
If you chose to connect with Stripe, here are some extra information:
- Google Pay and Apple Pay payment methods are enabled by default on your checkout page. You can disable them in your Stripe dashboard under the Wallets section:
💡 Note: These payment methods incur the same Stripe fees as credit cards.
- If you created your account from Stripe or if you logged in with an existing Stripe account, your connection with Lodgify will be classified as a business. So within your Stripe account, you can add or remove any other businesses (or connections), as you consider necessary. A connection created using Lodgify will show up in your Stripe dashboard with the Lodgify symbol.
You can always remove a Lodgify-connected account by going to Account settings in Stripe and clicking Close account at the bottom right of the page.
If you have any other questions regarding your Stripe account, please contact Stripe or refer to their guide here.
💡 Note: Keep in mind that Lodgify does not have access to your Stripe account, associated connections, or funds within. If you have any issues with your account, please contact Stripe customer support.
Configure your credit card settings
| Setting | Available for... |
|---|---|
|
Automatically pre-authorize security deposits according to the defined policy You can pre-authorize your guest's credit card to temporarily hold (not charge) the amount of the security deposit on your guest's card. Find out more about Pre-Authorize credit cards for security deposits ✨ ✨ Feature exclusive to the Professional and Ultimate Plan!
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Stripe, Braintree, Payyo, Authorize.Net |
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Automatically charge credit card for all subsequent scheduled down payments You can decide to take the first, or all scheduled payments directly from the credit card without sending manual or automatic payment requests. 💡 Note: If you are switching from Paypal to credit card payments, Scheduled Payment does not apply to existing bookings. |
Stripe, Braintree, Payyo, Authorize.Net |
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Perform credit card verification prior to booking You need to activate verification only in the case that you accept Booking Requests. You will then charge the credit card directly when accepting the booking. Find out more in Use cases for booking requests. |
Stripe, Braintree, Authorize.Net |
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Automatically refund credit card payments when a cancellation policy triggered a scheduled refund You can decide if you want to automatically refund a prepayment in case of cancellation, according to the settings in your cancellation policy. |
Stripe, Braintree, Authorize.Net |
💡 Note: to disconnect from Stripe, go to the bottom of the settings and Select Deactivate.
How Lodgify transaction fees are refunded
When accepting payments through credit cards, certain fees are charged per transaction depending on the activated payment gateway. When issuing a refund to the guest, these fees will be refunded to you in proportion to the amount.
🔎 Example:
If the transaction fee was 3€ and you return 50% of the prepayments received, you will be refunded 1,50€ of the transaction fee.
See below for more details:
| If the payment gateway is... | then... |
|---|---|
| Stripe |
If you refund the partial or total value of a booking within Lodgify we will refund the partial/total Lodgify Transaction Fee. 💡 Note: For information about the refund of Stripe's direct fees, please contact their customer support. 💡 Note: If you handle a refund directly from your Stripe account, contact their support to inquire about the refunding of the transaction fee. |
| Payyo | If you refund the partial or total value of a booking within Lodgify we will refund the partial/total fee charged for the received transaction. |
| Braintree | If you refund the partial or total value of a booking within Lodgify we will refund the Transaction Fee at the end of the month (or if in the same month, the Transaction Fee won't be invoiced). Braintree will refund the partial/total Braintree Fee charged for the received transaction. |
| Authorize.Net | If you refund the partial or total value of a booking within Lodgify we will refund the Transaction Fee at the end of the month (or if in the same month, the Transaction Fee won't be invoiced). Authorize.Net will refund the partial/total Authorize.Net Fee charged for the received transaction. |
| Paypal | As refunds for Paypal payments need to be handled manually outside of Lodgify, the Transaction Fee cannot be refunded. Read more about Paypal payments. |
🔎 Use case: What happens if you change from Payyo to Stripe?
If you are connected to Payyo but want to change your credit card payment gateway to Stripe, you can do so. Just go to your payment settings and activate Stripe as a payment gateway.
⚠ Important: For all bookings that have pending transactions, the payment request will not happen automatically in this case. This is because the new payment gateway (Stripe) has not yet stored the guest's credit card information. Therefore, you will need to send the guest a manual payment request. All new transactions will be handled automatically via Stripe.