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Connect Lodgify to Booking.com

The integration with Booking.com is a two-way synchronization, therefore, you'll be able to keep the calendar of your website up to date by importing reservations and synchronizing availability as well as exporting your rates from Lodgify to Booking.com.

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Requirements to connect to Booking.com

Before setting up the connection with Booking.com, you should be aware of certain conditions/settings in order to make the connection work well for you.

  • You must have a Booking.com account. If you don't have one yet, you can contact us so that we can create a contract with them for you.
  • You need to have the same currency in both Lodgify and Booking.com to avoid any sync issue, as the currency will not be converted between Booking.com and Lodgify.

    Your currency on Booking.com is by default determined by the location of your properties and can’t be modified.

    If you wish to edit your currency in Lodgify you can do so in the rental's Default Rates section.Screenshot
  • Prices and Availability are only editable inside Lodgify. This means that if you wish to create a manual booking or a closed period, you will be obliged to create it directly in Lodgify, and it will then be imported automatically into Booking.com. This table explains exactly what is exported from Lodgify to Booking.com and which information needs to be set up inside your Booking.com extranet.

💡 Notes:

  • The current system on Booking.com interprets children as adults if they don't have a separate price set in Booking.com. For instance, if a reservation is made for 2 adults and 2 children on Booking.com, you will see 4 adults on Lodgify. However, when a distinct price is configured for children in Booking.com, they will not be counted in the reservations imported in Lodgify. Consequently, it is advisable to eliminate separate pricing for children in Booking.com to prevent inaccuracies in guest counts within Lodgify quotes.

  • If you create a new rate plan or re-activate a rate plan which is not synchronized with Lodgify, you will risk receiving overbookings. Lodgify won't actually be able to update the availability for those rates if they are not mapped. Please reach our connectivity team if you need to make changes or updates on your rate plans.

How to connect Lodgify to Booking.com

To set up the connection between Lodgify and Booking.com you'll need to first follow the steps below, and then contact us once completed.

💡 Notes: If you don't have a Booking.com account yet, create one following this link. Your properties must be completed on Booking.com before requesting the connection with Lodgify.

  1. Activate a credit card gateway such as Stripe, Payyo, Braintree or Authorize.Net in Lodgify. For more details on how to activate credit card payments, follow the instructions in this article. If you already accept credit card payments, move on to the next step.
  2. Activation: To enable the synchronization, please log into your Booking.com extranet, click on Property Info or Account and then on Connectivity provider.
    In the drop-down menu, please select Lodgify and accept the agreement.
    💡 Note: If Lodgify isn't listed among the available PMS, please contact your Account Manager at Booking.com to establish that for you.
  3. You will now need to fill in a form providing some additional information to establish the mapping. Please select the form in your preferred language: English | Spanish | Italian | French | German and complete it with the required information regarding your rental(s). Once submitted, we will start the mapping and send you a confirmation email once completed from our side.
    💡 Note: You can also access the form from the Channel manager section of your Lodgify account, when you click on Sync Rentals to create a new connection.

Synchronizations

In the tables below you will see the type of import/export which will be done between Lodgify and Booking.com regarding rates, availability, and reservations.

Export rental details

Rental content (such as title, description, amenities, images) is not synchronized.

Export rates

  Export Notes
Policies (reservation deposit, security deposit, and cancellation policies) Need to be set up in Booking.com.
Default and season rates ✔️

Default and season rates will be exported to Booking.com. Please ensure that the currency settings in Lodgify and Booking.com are the same.
💡 Notes:

  • 18 months of rates are sent to booking.com, so be sure to have that period of tie up-to-date before synchronizing.
  • Among prices by length of stay, only prices for monthly and weekly stays are exported to booking.com; customized periods are not synchronized.
Extra charge per guest - default rate ✔️ Needs to be set up in Lodgify.
Extra charge per guest - season rate The extra charge of the default rate will be applied to all the season rates.
Minimum stay - default and season rates ✔️ Need to be set up in Lodgify.

💡 Note: Only 30 maximum stay nights are allowed.

Fees and taxes ✔️

Fees and taxes will only be sent to Booking.com if set as a % in Lodgify. Fees and taxes sent to Booking.com will be combined with the room rate, rather than being calculated as separate charges.

💡 Note: Additional restrictions added to a fee, namely applying a fee when the stay is too short, are not sent to Booking.com.

Fixed check-in and check-out days ✔️ Need to be set up in Lodgify.
Check-in and Check-out times Need to be set up manually in Booking.com.
Promotions Need to be set up manually in Booking.com.
Cleaning charges Need to be set up manually in Booking.com.
Extra fees for short stays This fee does not exist in Booking.com.
Any fixed fees per stay Need to be set up manually in Booking.com.
Advance Notice This needs to be specified on the connection request when filling out the form to establish the mapping with Booking.com and will be set up by the Lodgify connectivity team once the connection is confirmed. You can request to synchronize the advance notice set up inside your Lodgify account or a different one. Please contact us.
Booking Window This needs to be set up by the Lodgify connectivity team once the connection is confirmed. You can request to synchronize the booking window that is set up inside your Lodgify account or a different one. Please contact us.
Preparation time The preparation time set in Lodgify will be synchronized with Booking.com's availability calendar and will mark preparation days as 'unavailable' for bookings. The actual setting, however, is not synchronized with Booking.com.
Rental Agreement Needs to be set up manually in Booking.com.

Export availability

  Export  Notes
Current availability ✔️ 18 months of availability will be synchronized.
Closed periods ✔️ Closed periods need to be created in Lodgify as they won't be imported, and they will be deleted from Booking.com. 

Import reservations

  Import Notes
Existing reservations ✔️ Reservations will only be imported manually only if the departure date is in the future.
Future reservations ✔️ All reservations that are received after the connection is established will be imported. If reservations are created with a rate plan not connected with Lodgify they won’t import. In this case please contact our connectivity team.
Reservation details
(creation date, stay dates, rental name, and facilities, price details, meal plan, number of guests)
✔️ To see reservation details, go to the reservation, click on External Quote and View details. Screenshot
💡 Note: No reservation details will be sent from Lodgify to Booking.com.
Credit card details ✔️ Credit card details can only be imported if you accept credit card payments in Lodgify. Depending on the payment method you have activated in your Booking.com account, the credit card details imported are the original ones or of a Virtual Credit Card (VCC). Learn more about how to charge Booking.com reservations in Lodgify.
Guest details ✔️ Name, booking.com alias email address, phone, location, and language will be imported.
Changes in reservations (cancellations, date changes, etc.) ✔️ Imported reservations can only be edited in Booking.com directly. Any changes made in Booking.com will be shown in red in the reservation details in Lodgify.
Multi-Room bookings ✔️ If a reservation contains multiple rooms with different dates, a separate reservation will be created for each room.
Payments ✔️ Payments for imported Booking.com reservations can be handled in Lodgify if you accept credit card payments in Lodgify and Booking.com. Learn more about how to charge Booking.com reservations in Lodgify.
Messages

For bookings imported via API (not from the initial bulk import during the connection setup) the guest alias email address will be used to send:

  • 2 days before booking reminder
  • 2 days after departure review request

If the guest replies to these, you will receive the reply in Lodgify.

 


Once the booking is imported into Lodgify, all new messages will be synchronized between Lodgify and Booking.com.

  • When you open a message in Lodgify, Booking.com will mark the message as Read.
  • If a message does not need a reply, you can mark it as No reply needed.

💡 Notes:

  • Messages that were exchanged before the booking was imported, will not be synchronized.
  • Messages take about 15 minutes to be synchronized.
  • If you want to send links, be sure to send the URL. Hyperlinks are not transferred to Booking.com.
  • Special requests from guests (such as early check-in) will not be imported as messages.

  • Attachments:
    • You can only send and receive images. These can be JPG, JPEG, or PNG - up to 10Mb.
    • To send an image, you must include text in your message. 
  • Messages opened and replied to through in Lodgify do also affect your Booking.com Reply Score.


💡 Note: Once the connection is established, you can see the mapping, the rate plan connected with your property and the applied markup from the channel manager section.

 


 

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