The integration with Booking.com is a two-way synchronization, therefore, you'll be able to keep the calendar of your website up to date by importing reservations and synchronizing availability as well as exporting your rates from Lodgify to Booking.com.
Requirements to connect to Booking.com
Before setting up the connection with Booking.com, you should be aware of certain conditions/settings in order to make the connection work well for you.
- You need to have the same currency in both Lodgify and Booking.com.
If you wish to edit your currency in Lodgify you can do so in the rental's Rates section.
- Prices and Availability are only editable inside Lodgify. This means that if you wish to create a manual booking or a closed period, you will be obliged to create it directly in Lodgify and it will then be imported automatically into Booking.com. This table explains exactly what is exported from Lodgify to Booking.com and which information needs to be set up inside your Booking.com extranet.
💡 Note: If you create a new rate or re-activate a rate which is not synchronized with Lodgify, you will risk receiving overbookings, because Lodgify won't be able to update the availability for those rates which are not mapped.
How to connect Lodgify to Booking.com
To set up the connection between Lodgify and Booking.com you'll need to follow the steps below, and contact us once completed.
💡 Note: If you don't have a Booking.com account yet, create one following this link.
- Activate a credit card gateway such as Stripe, Payyo, Braintree or Authorize.Net in Lodgify. For more details on how to activate credit card payments, follow the instructions in this article. If you already accept credit card payments, move on to the next step.
- Activation: To enable the synchronization, please log into your Booking.com extranet, click on Property Info or Account and then on Channel Manager
In the drop-down menu, please select Lodgify and accept the agreement.
💡Note: If Lodgify isn't listed among the available PMS, please contact your Account Manager at Booking.com to establish that for you.
- You will now need to fill in a form providing some additional information to establish the mapping. Please select the form in your preferred language: English | Spanish | Italian | French | German and complete it with the required information regarding your rental(s). Once submitted, we will start the mapping and send you a confirmation email once completed from our side.
In the tables below you will see the type of import/export which will be done between Lodgify and Booking.com regarding rates, availability, and reservations.
|Policies (reservation deposit, damage deposit, and cancellation policies)||❌||Need to be set up in Booking.com.|
|Default and season rates||✔️||
Default and season rates will be exported to Booking.com. Please ensure that the currency settings in Lodgify and Booking.com are the same.
|Extra charge per guest - default rate||✔️||Needs to be set up in Lodgify.|
|Extra charge per guest - season rate||❌||The extra charge of the default rate will be applied to all the season rates.|
|Minimum stay - default and season rates||✔️||Need to be set up in Lodgify.|
|Fees and taxes||✔️||
Fees and taxes will only be sent to Booking.com if set as a % in Lodgify.
💡 Note: Additional restrictions added to a fee, namely applying the fee only when the stay is too short, are not sent to Booking.com.
|Fixed check-in and check-out days||✔️||Need to be set up in Lodgify.|
|Promotions||❌||Need to be set up manually in Booking.com.|
|Cleaning charges||❌||Need to be set up manually in Booking.com.|
|Extra fees for short stays||❌||This fee does not exist in Booking.com.|
|Any fixed fees per stay||❌||Need to be set up manually in Booking.com.|
|Advance Notice||❗||This needs to be set up by the Lodgify connectivity team once the connection is confirmed. You can request to synchronize the advance notice set up inside your Lodgify account or a different one. Please get in touch with firstname.lastname@example.org|
|Booking Window||❗||This needs to be set up by the Lodgify connectivity team once the connection is confirmed. You can request to synchronize the booking window that is set up inside your Lodgify account or a different one. Please get in touch with email@example.com|
|Preparation time||❌||The preparation time set in Lodgify will be synchronized with Booking.com's availability calendar and will mark preparation days as 'unavailable' for bookings. The actual setting, however, is not synchronized with Booking.com.|
|Current availability||✔️||18 months of availability will be synchronized.|
|Closed periods||✔️||Closed periods need to be created in Lodgify as they won't be imported and they will be deleted from Booking.com.|
|Existing reservations||✔️||Reservations from the past are not imported.|
|Future reservations||✔️||Reservations from the past are not imported.|
(creation date, stay dates, rental name, and facilities, price details, meal plan, number of guests)
|✔️||To see reservation details go to the booking box and to External Link and click the link View details.
💡 Note: No reservation details will be sent from Lodgify to Booking.com.
|Credit card details||✔️||Credit card details can only be imported if you accept credit card payments in Lodgify. Depending on the payment method you have activated in your Booking.com account, the credit card details imported are the original ones or of a Virtual Credit Card (VCC). Learn more about how to charge Booking.com reservations in Lodgify.|
|Guest details||✔️||Name, booking.com alias email address, phone, location, and language will be imported.|
|Changes in reservations (cancellations, date changes, etc.)||✔️||Imported reservations can only be edited in Booking.com directly. Any changes made in Booking.com will be shown in red in the reservation details in Lodgify.|
|Multi-Room bookings||✔️||If a reservation contains multiple rooms with different dates, a separate reservation will be created for each room.|
|Existing and new messages||❗||Messages that guests send in Booking.com will not be recorded in Lodgify so always check directly for new messages.
💡Note: For bookings imported automatically via API (not from the initial bulk import during connection setup), the guest's alias email address from the booking will be imported into Lodgify. We will send a booking reminder 2 days before the booking and one review request 2 days after the stay. In case the guest replies to one of these emails directly, they will appear in your Lodgify messages.
|Payments||✔️||Payments for imported Booking.com reservations can be handled in Lodgify if you accept credit card payments in Lodgify and Booking.com. Learn more about how to charge Booking.com reservations in Lodgify.|
💡 Note: Once the connection is established you can see the mapping and the applied markup.