Airbnb Synchronizations (BETA 2.0)

18 months of availability will be synchronized and the calendar will be updated instantly.

💡 Note: If you created your rental manually in Lodgify, closed periods will not be imported from Airbnb and should therefore be created in Lodgify. If you imported your rental from Airbnb, periods set as blocked by yourself in Airbnb will be imported as unavailable into Lodgify.

You can use either Instant booking or Booking request for your Airbnb listing.
This can be updated in your Sync settings. Learn how to change it here.
 

💡 Notes:

• If you choose Booking Request for your Airbnb listing, you must also set all other platforms (connected OTAs and your website) to Booking Request. 
  If another channel is set to a different booking mode, your Airbnb listing may automatically switch back to Instant Booking.
• If you choose Instant booking for your Airbnb listing, you can still choose your Bookability settings in Lodgify independently (Instant booking, Booking request, or Inquiry only).
• If you update the bookability setting directly on Airbnb, it will be updated in Lodgify to reflect the new setting.

The policy can be set in Lodgify if the sync type is set to Sync Everything; otherwise, it must be managed in Airbnb.

You can decide which policy from Airbnb you want to apply to your Airbnb listing. We will ask you for this information during the mapping process.

Here are the cancellation policies you can apply to your Airbnb listing: 
The Flexible Policy: Guests can cancel up to 24 hours before check-in for a full refund, and you won't receive payment. If they cancel after that, you'll be paid for each night they stay, plus one additional night.
The Moderate Policy: Guests can cancel up to 5 days before check-in for a full refund, and you won't receive any payment. If they cancel after that, you'll be paid for each night they stay, plus one additional night, and 50% of the rate for all unused nights.
The Firm Policy: Guests must cancel at least 30 days before check-in to receive a full refund. If they cancel between 7 and 30 days before check-in, you'll be paid 50% of the total amount for all nights. If they cancel less than 7 days before check-in, you'll be paid 100% of the total amount for all nights. Guests are also eligible for a full refund if they cancel within 48 hours of booking, provided the cancellation occurs at least 14 days before check-in.
The Strict Policy: Guests must cancel within 48 hours of booking, and at least 14 days before check-in, to receive a full refund. If they cancel 14 or more days before check-in but not within 48 hours of booking, you’ll be paid 50% of the total amount for all nights. If they cancel between 7 and 14 days before check-in, you’ll also be paid 50% of the total amount for all nights. If they cancel less than 7 days before check-in, you’ll be paid 100% of the total amount for all nights.
 

💡 Note: If your listing is in Argentina, Canada, Chile, Colombia, Morocco, Netherlands, Philippines, Poland, South Africa, Sweden, or Turkey, the Strict policy is no longer available for reservations made on and after January 20, 2025. Listings with the Strict policy are automatically converted to the Firm policy. Additionally, a new Limited policy has been introduced, allowing guests to cancel up to 14 days before check-in for a full refund.

Non-refundable discount
This option is available under the following conditions:

• The listing uses a supported cancellation policy (Flexible, Moderate, Firm, or Strict — Super Strict policies are excluded).
• The check-out date is within 60 days of booking.
• The reservation is made before the cancellation policy cutoff (1 day for Flexible, 5 days for Moderate, 14 days for Firm or Strict).
• The configured non-refundable discount is between 0% and 100%.

💡 Note: The non-refundable discount configured in Lodgify remains the source of truth. Even if you set up a non-refundable discount directly in Airbnb, the value from Lodgify will override it.

Dynamic cancellation policy
This option is not supported and will be removed from Airbnb after the connection.

Only a fixed amount can be exported to Airbnb as general information before the guest places a reservation. The amount will be shown on the checkout page; however, neither Lodgify nor Airbnb will collect it. You will be responsible for collecting it outside both platforms, either at the property or through a third party.

💡 Note: You can also set a different security deposit on Airbnb by changing it on your Channels page.

If the currency in Lodgify is different from the currency of the country where the rental is located, Airbnb applies a conversion fee.

The currency you set in Lodgify must be supported by Airbnb. If it’s not, you can change it from the Pricing section on Lodgify.

The lowest price within the next 18 months.
This value must be between 10 USD and 100,000 USD.
 

💡 Important: When no dates are selected in Airbnb, the search result will show the lowest price of the next 18 months.

Preparation Time

("Turnover days" in Airbnb)

Decide if you need to automatically close your availability calendar for bookings before a check-in and after a check-out.

💡 Note: If you have a big villa and need at least one day before arrival and one after departure to prepare and clean everything, you need one Preparation day. The calendar will automatically close the day before the arrival and after the departure.

If you wish to change this setting, you can do so by editing the restrictions of the preparation time in the Availability section of your Lodgify account.


💡 Note: If you don’t see the Custom setup per channel option, it means the change should be made from your Channel settings page.

💡 Note: If you set up 2 different preparation times, you will see a different availability in your Lodgify calendar and in your Airbnb calendar.
➡ Example: If you set a preparation time of 1 day for Lodgify and 2 days for Airbnb, Lodgify will show a soft block of 1 day, while Airbnb will hard block 2 days on their calendar.

Taxes will be exported to Airbnb if they fulfil the following requirements:

• Set up either as a % of the nightly price (after all adjustments) or as a flat amount "per guest" "per night", or as a "single charge" "per night".
   
• Only the following types of occupancy taxes are supported.
  • Hotel tax
  • Lodging tax
  • Room tax
  • Tourist tax
  • Transient occupancy tax
  • Sales tax
  • VAT/GST

Taxes are calculated on the amount of the base rate, or depending on the taxable base defined. They will be shown as a separate line item in the Airbnb quote.

Discounts must be set in Lodgify. If a discount is configured on Airbnb, it will be overwritten by Lodgify.

Exported discounts will be shown as strikethrough on Airbnb.

💡 Notes:

• Discounts created with a promo code are not synced to Airbnb.
• Last-minute and early booker discounts only apply to nights that fall within the specified number of days before check-in. For example: 
  • If you set a last-minute discount for “5 days or less before arrival” and a guest books a 10-night stay today with check-in today, only the first 5 nights will receive the discount.
  • If you set an early booker discount for "60 days or more before arrival", and a guest books a 5-night stay that starts 59 days before check-in, only the last 4 nights will receive the discount.

You can set the markup to be positive or negative.

💡 Note: The cleaning charge is excluded from the markup; the extra charge per guest is included.

For rentals imported from Airbnb, reservations from the last 6 months are imported.

For existing rentals, only future reservations are imported.

Price, number of guests, and messages.

💡 Note: To see reservation details, go to the reservation, click on External Quote and View details.

 

Messages linked to reservations that were imported at the time of the connection will be imported along with the reservation.

New messages sent by guests in Airbnb will be recorded in Lodgify.

• Attachments are sent, but hyperlinks still aren’t. Direct links will still be shown.
• Photos need to be sent in the body of the automatic responses, and will be displayed as a URL link to the guest. Photos can be sent and received, but they won't be shown in Lodgify.
• Conversations between you and the guest will not be removed if the host account is disconnected from Lodgify.
• Airbnb does not support the HTML markup, so bolded/strong styles are not supported.
• Phone numbers will not be shared with the guest until the reservation is confirmed (i.e., during a booking inquiry or request).
• Messages from the main guest as well as co-travelers are imported into the Lodgify inbox.

New and Open resolutions are imported into Lodgify, and their status is automatically updated every day. If you want to create new resolutions, find Closed resolutions, or manage them, you need to go to Airbnb.
 

Learn more about Airbnb resolutions here.