Lodgify Payments Fees

The Lodgify Payments Fees are applied to cover for the cost of processing payments, managing your transactions and keeping your data safe. They help maintain, enhance, and ensure the reliability, security, and continuous improvement of our payment services.

⚠️ Important: All fees shown here are tax excluded. If applicable, please make sure to account for any additional taxes.

Lodgify Payment Fees consist of a variable fee based on the processed payment value, and a fixed fee.
⚠️ Please note that the 1% Transaction Fee stays applicable. 

If the transaction is in a currency other than USD, EUR, or GBP, a 1% foreign exchange fee will be applied.

In case of a dispute, each chargeback incurs a $15 base fee. If you choose to challenge the dispute, an additional $15 fee applies. This additional fee is refunded if you win the dispute, but is not refunded if you lose.

FAQ

What are domestic and international payments?

Domestic payments occur when the cardholder’s bank and the receiving bank are located in the same country. 
International payments occur when the card used for the payment was issued by a bank in a different country than the one processing the transaction. 
Domestic payments typically incur lower fees, while international payments often come with higher costs.

Why is there an additional 1% fee when the guest pays with Amex or Diners cards? 

Amex and Diners charge higher processing fees than other card networks, so the extra 1% covers this additional cost.

Why does the 1% Transaction Fee still apply when Lodgify Payments is integrated with Lodgify? 

The Transaction Fee is a percentage fee applied on all payments processed by the payment gateway that you configured within Lodgify (e.g. Stripe, Braintree, Authorize.net, Paypal, etc.). This is a Lodgify fee.

The Transaction fee covers the technology and operational costs required to securely process your payments, ensuring your transactions are safe, reliable, and supported by our dedicated team whenever you need assistance.

Why are Lodgify Payments processing fees and the transaction fees still charged to hosts even when a guest is refunded? 

When a guest is refunded, Lodgify Payment Fees and Transaction Fees are not returned because these fees are incurred at the time of the original payment and are non-recoverable. They cover the costs of securely processing your transactions, which cannot be refunded by the bank or card network.

How does invoicing work for Lodgify Payments? 

Your Lodgify Payments invoices are organized as follows: 

• Transaction Fee Invoice: Available for download from your Lodgify account after the 5th of each month. 
• Lodgify Payments Fee Invoice: Issued on the 5th of each month and emailed to you shortly afterward.

You can learn more about Lodgify Payments invoicing here .

How do I get a copy of my Lodgify Payments invoices? 

• Lodgify Payments Fee Invoice: To get a copy, please contact us. 
• Transaction Fee Invoice: It is downloadable directly from your Lodgify account as explained here.

Fee calculation example

🔎 Here is an example of the fee calculation: