Lodgify Payments Fees

The Lodgify Payments Fees are applied to cover for the cost of processing payments, managing your transactions and keeping your data safe. They help maintain, enhance, and ensure the reliability, security, and continuous improvement of our payment services.

⚠️ Important: All fees shown here are tax excluded. If applicable, please make sure to account for any additional taxes.

Lodgify Payment Fees consist of a variable fee based on the processed payment value, and a fixed fee.
⚠️ Please note that the 1% Transaction Fee stays applicable. 
The transaction fee covers the technology and operational costs of securely processing your payments. This ensures your transactions are safe, reliable, and backed by dedicated support whenever you need it.

What are domestic and international payments?

Domestic payments occur when the cardholder’s bank and the receiving bank are located in the same country.
International payments occur when the card used for the payment was issued by a bank in a different country than the one processing the transaction.
Domestic payments typically incur lower fees, while international payments often come with higher costs.

What's the difference between a standard and a premium card?

Standard cards are regular debit and credit cards commonly used for everyday purchases, such as buying groceries or shopping. These cards are typically issued by major providers like Visa, Mastercard, and other well-known card networks.
Premium cards, on the other hand, are often issued to businesses or high-value individual customers. Banks may offer premium cards to individuals as well. These cards, issued by networks like Visa, Mastercard, American Express, and Diners Club, usually come with additional perks such as travel miles, cashback, or other benefits. They are often labeled as Business, Premium, Platinum, Gold, or Diamond cards.
When a transaction is processed, Stripe informs us whether the card used is standard or premium.
Please note that premium cards incur higher processing fees for businesses compared to standard cards. If you have any questions about the charges applied to your account, feel free to contact us.

💡 Notes:

• When processing a refund for a guest, Lodgify Payment Fees and the Transaction Fees are not refunded. These fees are incurred at the time of the original transaction and are non-recoverable, even if the payment is refunded. They cover the costs associated with processing your transactions, which are not refunded by your bank or card network.
• If you need an invoice for Lodgify Payment Processing Fees and/or Transaction Fees, please contact us.

🔎 Here are some examples of the fee calculation:
You accept a reservation for USD 1 000 from a USA credit card.