Lodgify Payments (powered by Stripe) is an all-in-one solution that simplifies managing your bookings' payments and payouts. Fully integrated into Lodgify, it removes the need for third-party payment providers, giving you greater control and independence and allowing your business to grow and thrive with ease.
In this article, you'll learn what Lodgify Payments is and how to set up your account.
Read more about Lodgify Payments Fees, Refunds and Negative Balances, Payouts and Chargebacks.
💡 Notes:
- Currently, Lodgify Payments is available only to selected users in the US.
- Currently, Lodgify Payments is available for account holders only, not users.
- Lodgify Payments is currently available for properties and rentals in select countries. You can find the full list of supported countries here.
Read about:
What is Lodgify Payments
How it works
Lodgify Payments is a centralized payment solution that manages transactions from Vrbo and your website. Your guests will make payments seamlessly through your website or Vrbo, and payments will be processed via Lodgify Payments.
If you are connected with the channel managers Airbnb and Expedia, the payments are processed through those platforms, not Lodgify Payments. If you are importing reservations from Booking.com into Lodgify via the Channel Manager, you can charge your guest’s credit card for these reservations via Lodgify Payments. You can find more information about this here.
Payouts are processed daily. It can take up to 5 business days for the funds to reach your bank, depending on your bank’s processing times.
💡 Note: Your first payout may take up to two weeks to be processed due to compliance checks.
Why choosing Lodgify Payments
When using Lodgify Payments, you'll get:
- A dedicated support: receive support from our dedicated payment operations team.
- Secure transactions: your payments are kept safe with built-in security features, and the funds are entirely managed by Stripe.
- A centralized dashboard: Manage all payment activities from the Lodgify platform—no need to switch tools or leave the platform. You’ll also have access to key information needed to manage your payments and make decisions directly from your Lodgify account.
- Automated payouts: receive payouts automatically to simplify the cash flow.
Set up your account
Setting up Lodgify Payments is quick and easy. It typically takes just 1–2 minutes if you have your information and documents ready.
To get started with Lodgify Payments, follow these steps:
- Go to your Lodgify account and select Settings.
- In the left navigation panel, click Payments.
- Then, click on Activate. You can also access the page here.
💡 Note: If you previously scheduled payments using another payment gateway, you'll need to request those payments again from the guest. - Add your business country (Lodgify Payments is currently available for United States users).
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You will be asked to choose whether you're an individual or company business type.
💡 Note: Pay close attention when selecting your country and business type, as you won’t be able to change these details on your Lodgify account.
If you need to make changes, please reach out to us following the instructions provided here. If you would like to change from individual to company, please let us know which company structure you would like to switch to when you contact us.-
Here is Stripe's documentation to help you define your business type:
If your business type is Company, you will be presented with some dropdown options:
- sole_proprietorship: A business that isn’t a separate legal entity from its individual owner
- single_member_llc: A business entity registered with a US state as a limited liability company (LLC) and that has only one member or owner
- multi_member_llc: A business with multiple owners or members that’s registered in a US state as a Limited Liability Company (LLC) - Each owner can add their name and email when setting up the payments
- private_corporation: A business incorporated in a US state that’s privately owned. It doesn’t have shares that are traded on a public stock exchange. It’s also called a closely-held corporation. If you’re a single-member LLC that has elected to be treated as a corporation for tax purposes, use this classification - Each owner can add their name and email when setting up the payments
- private_partnership: A business jointly owned by two or more people that’s created through a partnership agreement - Each owner can add their name and email when setting up the payments
- unincorporated_association: A business venture of two or more people that doesn’t have a formal corporate or entity structure - Each owner can add their name and email when setting up the payments
Individual
- Proof of Identity: This can be a government-issued document such as a driving license, passport, state ID, resident permit ID / U.S. Green Card, U.S. visa, state-issued ID card, or border crossing card.
- Proof of Address: A recent utility bill (water, electricity, gas, internet), a bank or credit card statement (the document must be no older than six months), or a rental agreement.
Business
- Proof of Business Address: A recent utility bill (water, electricity, gas, internet) (the document must be no older than six months), a rental agreement, a government-issued letter, or federal or state tax returns.
- Proof of Identification of Owners and Directors: Copies of government-issued IDs (such as passports or driver’s licenses).
- Tax Identification Number (TIN) or Employer Identification Number (EIN): A TIN or EIN that verifies the business’s tax identity in the country where it operates.
Proof of Business Documents
- For registered businesses (LLC, Ltd, Corp, etc.): Business registration certificate Articles of incorporation Tax registration document Bank statement showing the business name
- For sole proprietors or freelancers: Business license (if applicable) Tax ID registration (if applicable) Proof of trade name or DBA (“Doing Business As”) registration
Document requirements
- Documents and ID must be valid, up to date and not expired
- Documents have to be clear and be readable
- Documents can be uploaded in a PDF, PNG, JPG format
- Documents cannot be processed, converted, or embedded in other files
- A picture of a physical document must be the original, unprocessed picture
- Photos and scans of the Photo IDs must be in color
If you register as an individual, you only need an SSN (Social Security Number). No EIN (Employer Identification Number) is required.
Here’s a breakdown of whether an EIN or SSN is required based on your chosen company structure. You may be able to complete the setup without providing your SSN or EIN initially, but Stripe may request this information later for verification or tax purposes. Stripe will email you if and when this information is required.Company Structure EIN or SSN More Information Sole Proprietorship SSN - EIN if hiring employees or for certain tax reporting EIN only if you hire employees or your bank/accounting requires it. Single-Member LLC SSN by default. EIN required if hiring employees or electing corporate tax status. EIN required if hiring employees or choosing corporate tax status (S-Corp / C-Corp). Even if you use SSN for tax purposes, Stripe may still ask for owner identification. Multi-Member LLC EIN Stripe may verify beneficial owners (25%+) and a control person*. Private Corporation EIN Always required for tax reporting and opening business bank accounts. Private Partnership EIN Always required because the partnership itself files a tax return. Unincorporated Association EIN or SSN Often treated like a nonprofit or partnership; use SSN if very small and no employees, but EIN needed for banking, payroll, or taxes. * Control person: the individual who manages the business and makes key decisions (e.g., CEO, founder, managing member). Stripe requires one control person even if no owner holds 25% or more.
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- You will be asked to add a website. It is important to provide your business website—either your Lodgify site domain or your own business domain name. The website must be live, valid, and not under construction.
- Upload the required documents if requested during setup. Stripe may ask for additional verification depending on the information you provide.
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The approval process can be immediate or take a bit longer. Once your account shows the status Activated in your Payments section, your account creation is complete.
Once your account status is Activated (and there are no messages or banners), you can accept payments and receive payouts.
If additional documentation is required, we will notify you via email and through banner alerts on your Lodgify dashboard.
💡 Notes:
- To comply with financial regulations, Stripe must verify your identity and business information before activating Lodgify Payments. This verification ensures a secure payment environment and protects both you and your guests from fraud. The requested documents are standard requirements for payment processors and help our payment partner meet legal and regulatory obligations. Rest assured that your information will be handled securely.
- Please note that the required information may vary depending on your business structure and Stripe’s verification rules.
- If the necessary documents or details are not provided by the deadline, Stripe may temporarily restrict your account.
- If a submission deadline applies, you’ll be able to see it directly in your Lodgify account.
Rolling reserve
After completing their risk checks, Stripe may place a rolling reserve on your account. Funds may be held to cover chargebacks and refunds.
A percentage of your volume is held back by Stripe and kept in a reserve balance for a set period (often 30, 60, or 90 days).
After that period, the funds are released on a rolling basis. If Stripe places a rolling reserve on your account, they will notify you by email.
FAQ
Can Lodgify Payments be deactivated?
Lodgify Payments can be deactivated at any time. You can do this by selecting the three dots and Deactivate:
Please note that any pending payments will not be processed. Guests will receive new payment links that include your other available payment options.
How to reactivate Lodgify Payments?
Lodgify Payments can be reactivated at any time. Simply go to the Payments section and select Activate (either directly or by clicking the three dots on the right). All your previously entered information is saved, so you won’t need to enter it again.
Can I still have other payment methods?
Yes, you can continue to use other payment methods, such as PayPal and Manual payments, alongside Lodgify Payments. Lodgify Payments will stay the preferred payments solution.
What payment methods are supported?
Find out which payment methods are supported here.