If you are importing reservations from Expedia into Lodgify via the Channel Manager, you can charge your guest's credit card for these bookings securely and directly in Lodgify with just one click. This functionality is only available if you accept credit card payments via Payyo, Stripe, Braintree, or Authorize.Net, and have a credit card activated in your Expedia account. This feature will automatically be activated once the connection is set up. The option to charge your Expedia reservations in Lodgify comes at no extra cost (only the standard credit card fees apply) and you will not need a physical POS (Point of sale) terminal.
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Charge a reservation in Lodgify
You can charge Expedia reservations by following these steps:
💡 Notes:
- Only bookings that were imported from Expedia after the feature has been enabled can be charged directly in Lodgify.
- If you are using an EVC (Expedia Virtual Card), it will not be visible in Lodgify, only in the Expedia Partner Portal.
From Lodgify, the EVC can only be charged starting on the guest’s check-in day and up to 6 months afterward. Attempting to charge the card before check-in will result in a failed payment and cause subsequent attempts to fail as well.
- Go to your left-hand menur and select Reservations.
- Select the reservation that was imported from Expedia. In the blue notification at the top, click Charge guest's card.
- A slider will appear where you can insert the amount you want to charge and can see the policy associated with the booking. This should help you to charge the guest according to the defined policy. Then click Confirm.
💡 Note: The maximum amount that can be charged is the total booking value. - You can now see the amount charged in your Payment collection box.
💡 Note: Once the total booking value has been charged, the Charge guest's card option will disappear.
What to do if the payment fails?
In case a transaction fails, e.g. because the credit card is invalid, you will see this information in the booking's Payment collection box.
When this happens, you can always send a payment request to your users by following these steps:
- Go to your Payment collection box and click on the three dots in the top right corner.
- Then click Send payment request.
- A new slider will appear where you can select the amount that you want to request. Your guest will receive an email notification about the payment request and will be able to pay directly through your website.
Issuing a refund
If a guest reservation is altered or canceled, you may need to issue a refund. If you charged the guest's credit card from your Lodgify reservation system, you can also issue a refund from Lodgify. You have the option of issuing the full amount that was charged to the guest, however, you should refund the guest in accordance with your Expedia policy.
Learn how to make a manual refund
💡 Note: It isn't possible to schedule automatic refunds for charges made on Expedia reservations.