Set up operational placeholders to send rental instructions in automatic responses

Operational placeholders enable you to describe instructions about core operational processes such as check-in instructions, check-out instructions, house rules, etc. on a rental level and use this information automatically in automatic responses and messages via placeholders. This will save you valuable time typing out the same information over and over again or creating specific saved replies for each of your rentals.

๐Ÿ”Ž Use case: Create detailed information for the check-in process of a rental in your operational placeholder, then edit your automatic response to include the placeholder in the message that will be sent to your guest 2 days before arrival. The message sent to the guest will then automatically include the check-in instructions for this specific rental.

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Which information can be set up in operational placeholders

The information blocks that you can set up in your operational placeholder to send out to the guest are: 

  • Check-in instructions
  • Check-out instructions
  • House directions
  • Door instructions
  • House rules
  • Wifi information
  • Local guide
  • Emergency contact

How to set up operational placeholders

To set up your operational placeholders you will need to set them up for each of your rentals individually. To do so, follow these steps:

  1. Go to your Main Menu in the top left corner and select Rentals.
  2. Select the rental where you want to add the information and go to Operational Placeholders in your optional rental settings.
  3. If you have more than one language configured for your website, select the language you want to set up and start filling in information into the different instruction blocks. Then save.
    ๐Ÿ’ก Note: In case you offer your website in multiple languages, please ensure to provide the instructions in all languages. Screenshot_03-02-2021_22.25.32.png

Use operational placeholders in automatic responses

To use the information set up in your rental operational placeholders section in your messages, you simply need to head to your Settings and select the automatic response or saved reply where you want to use this information. Once you are in the text editor, you can click on {{Placeholder}}, and select the corresponding placeholder. For more detailed instructions on editing automatic responses and messages, check out this article. To learn how to create saved replies, have a look at this article
๐Ÿ’ก Note: For a full list of all available placeholders and their corresponding information, have a look here.

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