Set up and edit default notifications for rental and account contact (BETA)

💡 Note: This article is relevant if you have access to the beta feature for scheduled messages. If you still see custom automatic responses for guests, please follow the classic instructions in this article instead.

Lodgify’s messaging integration allows you to set up default notifications that are triggered by specific conditions, for example, when a guest makes a booking. Learn how to set up and edit these automatic messages.

💡 Note: This section is only accessible to the account holder, not to user accounts.

Read about:

Set up automatic responses
Edit the notification's default content

Set up default notifications

Default notifications save you a lot of time to keep rental and account contact informed. Follow the steps below to learn how to specifically set up default notifications for every booking source and create your recipient logic.

Go to your left-hand menu and select Settings. Now, click Default notifications.

If you can’t see the menu with the Default notifications sections inside Settings, click the small arrow pointing left at the top left of the screen, above Policies.
At the top of the page, you will find a drop-down menu with the possible recipients:
- Rental contact (person set up in the rental's contact information)
- Account contact (person set up in the account's contact information)
  💡 Note: You will need to set up your default notifications for all recipients. If you only have one rental, the rental contact and the account contact are usually the same, you can then deactivate them for one of the roles.
When entering one of the recipients, you can select the following:
- For which booking source you want to set up the default notification (Manual & website, Airbnb, VRBO, Expedia, Booking.com)
  💡 Note: Each channel might need a slightly different default notification setup.
- Which messages to activate or deactivate.
  💡 Note: Use the toggle next to the default notification to activate or deactivate it for a certain recipient/channel.

💡 Notes:

The sending of default notifications depends on reservation factors like quote status and the bookability settings set. If you have doubts on these factors, you can consult our articles on the quote status, bookings without a quote and bookings with a quote, and our articles about booking requests and booking inquiries.
Default notifications (such as booking confirmations) are configured at the account level and cannot be fully customized for each rental. However, by using messaging placeholders, you can introduce some flexibility, as certain parts of the message will dynamically reflect the specific content set for each rental.

Edit the notification's default content

Once you click on the pencil icon next to a default notification, you will be able to do the following:

Use	Notes
Name of the default notification and channel	Here you can see which default notification you are currently editing for which channel and how this message will be sent (e.g. for manual & website bookings via Email, for Airbnb bookings via API Messaging, etc.) Find more about managing messages per OTA channel here.
Language	Select the Language to view and translate a message. 💡 Note: The template message is already translated into all languages. However, if you have made changes to the content of the default notification, you will need to translate your modifications manually.
Subject line	Define a subject 💡 Note: You can use {{Placeholders}} to insert booking/rental-specific information. The software recognizes placeholders and automatically fills them with booking information or rental details. 🔎 Example: "New booking received for {{HouseName}}" automatically becomes "New booking received for The Seven Sisters Cottage"
Text body	Here you can edit the main content of the message using the rich text editor where you can insert pictures, hyperlinks, add attachments, etc., or choose to edit the default notification in HTML. Here you can also use {{Placeholders}} to insert booking/rental-specific information. 💡 Note: The software recognizes placeholders and automatically fills them with booking information or rental details. 🔎 Example: The guest name name is {{GuestName}} automatically becomes The guest name name is Adam Smith.
Send test email	If you click on the three dots in the top-right corner of the editor, you can select to send a test email. This generates an example of what your email looks like when sent out. The test email will be sent to the account owner's email address.
Restore default	If you are not happy with your changes and prefer to restore the default notification, you can do so. Just click on the three dots in the top-right corner of the editor and select Restore default.

Once you are finished editing your default notification, don't forget to save your changes.

Set up default notifications

Edit the notification's default content

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