Connect with smart locks and manage entry codes

Lodgify's integration with several smart lock providers allows you to connect your smart lock devices to your Lodgify rentals, automate the generation of codes for each reservation and their management, and configure the automated sending of these codes to guests via messages.

💡 Note: This feature is unavailable if room types or bookable units are activated on your Lodgify account.

Read about:

• Connect with smart lock devices
  • Subscribe devices
  • Assign devices
• Add and remove devices
• Find entry codes in reservations
• Set up a permanent entry code
• Message the entry code to guests
• Smart Locks FAQ
• 📚 Linked Resources

Connect with smart lock devices

Before setting up the connection between Lodgify and your smart lock provider, your smart lock must have a keypad to allow the entry of key codes.
Additionally, the device must have built-in Wi-Fi or a bridge, which is a device that connects to the internet and syncs with smart locks via Bluetooth. If you need more information about the bridged device required for non-WiFi devices, please reach out to your smart lock provider.
Finally, you need to have an account with one of these smart lock providers:

• Nuki
• 4SUITES
• August Home
• igloohome
• Kwikset
• Schlage
• SmartThings
• Tedee
• TTLock
• Wyze
• Yale

Subscribe devices

To import your devices, follow these steps:

1. Go to your left-hand menu, select Settings.
2. Select Smart Locks, click Subscribe and accept the terms and conditions:
3. You can then choose the brand you are using for your Smart locks.
4. A new tab will open, allowing you to log in to your account on the smart lock provider's site.
5. Once logged in, all devices that allow to create codes will be imported into Lodgify. If a device does not support programmatic code creation, it won't be imported.
6. Then, choose how many devices you want to subscribe to, and the calculated monthly price will be displayed.
7. A window with the order summary will open where you can input your payment details to finalize the smart locks subscription. By default, the credit card associated with the subscription is displayed, but you can choose a different one. You will be charged at that moment, and the payment is valid for 30 days, that means you are paying in advance for the usage. You can find your subscription details in your Billing section.
8. If you have a coupon code, don’t forget to apply it at this stage by clicking Apply coupon and then Proceed to Checkout.
   

The devices now have the status Unassigned because they have not yet been assigned to any rental.

If you want to import more devices, just click Sync devices and start the flow again.

Assign devices

To assign devices to rentals, follow these steps:

1. Click on a device with the status Unassigned:
2. On the next page, click Assign to rental and accept the terms and conditions.
3. Select the rental you want to assign this device to, then click Assign.

Once the device is assigned to the rental, you will be able to access the following information:

• Wi-Fi status (on or off)
• Battery level of the device
• Assigned rental
• Permanent code (backup code)
  💡 Note: If there were existing permanent codes for the device, they won’t be imported.
• You can also Unassign the device from a rental. After that, the Smart Locks section will no longer appear on reservations with future check-ins.
  

💡 Note: You can assign multiple devices to the same rental. However, a single device cannot be assigned to more than one rental.

Add and remove devices

You can add and remove devices at any time.

To do so, go to your left-hand menu and select Billing. From here, you can Edit and Cancel your Smart Locks subscription.

💡 Note: When removing devices, you must unassign the devices you want to remove before doing so.

When adding new devices, you will be immediately charged the difference between your old subscription (with the previous number of devices) and the new subscription (with the added devices).

Cancel Smart Locks

You can cancel your Smart Locks subscription by clicking Cancel. Access to Smart Locks will remain until the end of the billing period, and no credits will be issued.

Find entry codes in reservations

A Smart Locks section is available in all Booked reservations with future check-ins for rentals assigned to a smart lock device in Lodgify. In this section, you can view entry codes generated automatically.

The code is visible from 30 days before the check-in on the reservation, and is active from 30 minutes before check-in until 30 minutes after check-out by default. After this period, the code is automatically deleted.

You can adjust the code activation times by clicking the pencil icon next to the reservation and modifying the activation times for check-in and check-out:

💡 Notes:

• You can access smart lock device information, view the code, and adjust activation and deactivation times directly from the Lodgify mobile app.
• You can also change the code activation time in bulk by selecting several reservation and clicking Edit:
• This update might not make the code valid immediately; the timing depends on the provider.

The code is created only when the reservation status is Booked. Check-in and check-out times are based on those recorded in the reservation. If they are not specified, the rental's check-in and check-out hours set in the policy will apply. If those are not set, the default check-in time is 2 PM and the default check-out time is 12 PM.

The smart locks code can have multiple status presented in this table:

Set up a permanent entry code

A permanent code is a code that will always work to open the smart lock device. It is never deleted, unless you decide to remove it. it is not linked to any reservation and is mostly used for personal usage, staff, maintenance...

This can be used as a backup code: if, for any reason, the code generated for the reservation doesn’t work, you can share the permanent code with the guest so they can quickly access the rental.

To create a new permanent code, follow these steps:

1. Go to your left-hand menu, select Settings.
2. Select Smart Locks, click the device you want to create a permanent code for and select + Add code.
3. Add a name for the code, and its number will appear when the code is active on the device.
   💡 Note: The time required to create the code depends on the smart lock provider.
4. You can then rename the code, delete it, or generate a new one.

Message the entry code to guests

You can automatically send the Smart Locks entry code to your guests using the automatic response.

1. Go to your left-hand menu and select Settings.
2. In the sidebar menu, click on Automatic responses.
3. Under Other, find the automatic response called "Notify Guest of entry codes 1 day before check-in or immediately for same-day reservations". You can activate it by toggling the toggle on, and edit it by clicking the pencil icon. For it to work, ensure that no other smart lock code, such as Jervis or Chekin, is activated on your Lodgify account.
   Find here instructions on how to modify these automatic responses.

The message will be sent one day before check-in. For last-minute bookings, the message will be sent immediately (every 30 minutes).

The message to the guest will appear as follows:

• • If there is only one device: "Device name 1: Keycode 1"
  • If there are multiple devices: "Device name 1: Keycode 1, Device name 2: Keycode 2"

💡 Notes:

• The {{KeyCode}} placeholder is where the entry code appears, so it can also be used in a custom automatic response. However, for last-minute bookings, it is likely that the message won’t be sent, so it is highly recommended to use the Automatic Responses option.
• The {{KeyCode}} placeholder is also used for Jervis Systems and Homeit. Therefore, you must choose between Jervis, Homeit, Chekin or our Smart Locks solution.

Smart locks FAQ

What is the price for Smart locks?
Smart locks cost USD 7 / GBP 6 / EUR 6 per device per month, excluding any charges applied by the Smart lock supplier.
Find all the information related to Smart Locks Fee here.

Will a Smart lock code generated through an OTA reservation be imported?
No, any codes generated externally are not imported.

Are codes generated for all reservations? Including those created before the Smart lock is activated on Lodgify?
Codes are created for all reservations with a check-in date in the future, regardless of when the reservation was made or the source. A code will also be generated for reservations from an OTA, even if a code has already been created on the OTA.