Find how and where to manage your reservations coming from Vrbo, Airbnb, Booking.com and Expedia.
Read about:
Vrbo
Two types of reservations exist on Vrbo:
- Vrbo managed reservations: These are the reservations received from Vrbo before the integration with Lodgify was finalized, either through Vrbo or a different PMS. They will be labeled as Vrbo managed in Lodgify. You must manage these reservations in Vrbo.
- Lodgify managed reservations: These are the reservations received from Vrbo after the integration with Lodgify was finalized. You must manage these reservations in Lodgify.
For Lodgify managed reservations, you can manage payments, booking changes, and cancellations in Lodgify.
Manage Vrbo Booking Changes on Lodgify
You must manage Booking Changes directly in Lodgify.
To change booking dates or edit a quote, follow the instructions provided in this article to apply the guest's change request.
💡 Notes:
- While it may take some time for Vrbo to update this change, as long as the connection is active, the primary information to be taken into account is the information in Lodgify.
- When editing a quote, the markup will not be recalculated automatically. Instead, you will need to manually calculate the new price including markup and replace the current price with the new calculation.
Manage Vrbo Booking Payments on Lodgify
- If you selected the credit card payment method, the payment is processed in Lodgify according to your payment schedule in Lodgify.
- If you selected the PayPal payment method, it is not possible to schedule automatic payments or make automatic refunds. Guests will see a Bill me option at checkout in Vrbo, which allows them to pay later. You must send them a manual payment request in Lodgify to complete the payment.
- If your Vrbo policy states that payments are handled outside Lodgify, you can register your payments on the reservation by manually marking your reservation as paid.
Manage Vrbo Booking Cancellations on Lodgify
Booking cancellations need to be managed directly in Lodgify.
If a guest requests to cancel, you will receive a notification from Vrbo. You will then need to cancel the reservation in Lodgify to update the status of the reservation to Canceled by host / Canceled by guest.
The refund for canceled Vrbo bookings needs to be processed in Lodgify. Learn more about booking cancellations and refunds.
When you cancel or reject a reservation, you'll be asked to select a reason, such as house rule conflicts, availability issues, or emergencies. This brings more clarity to guests and improves your standing with Vrbo.
Airbnb
Imported confirmed Airbnb reservations must be edited or canceled
directly on Airbnb. Any changes made on Airbnb will be imported into Lodgify
once they are confirmed, and updated reservations will appear in red in the booking
details.
However, Tentative reservations (Booking Requests) must be canceled
in Lodgify, not on Airbnb.
All payments for imported bookings need to be handled directly in Airbnb.
Booking.com
Changes and cancellations need to be made in Booking.com. Once changes are confirmed, they will be imported and shown in red in Lodgify.
💡 Note: If you approve a change of dates directly in Booking.com,
and the new dates are already booked in Lodgify, Booking.com will still let you
approve the change, creating an overbooking on Booking.com's side. Booking.com
will not send an overbooking warning to Lodgify. Instead, the reservation will
keep its previous dates in your Lodgify calendar, and you will only see the overbooking
in your Booking.com account.
Ensure that you always check your availability in Lodgify before approving any
changes.
If you accept credit card payments in Lodgify and Booking.com, payments will be handled in Lodgify. Learn more about how to charge Booking.com reservations in Lodgify.
Expedia
Changes and cancellations need to be done in Expedia. Once changes are confirmed, they will be imported and shown in red in Lodgify.
If you accept credit card payments in Lodgify and Expedia, payments will be handled in Lodgify. Learn more about how to charge Expedia reservations in Lodgify.