Set up user payments

The User Payments feature allows you, as the account holder, to optionally enable individual users to collect payments for bookings related to their assigned rentals. Each user can set up their own payment configuration, such as a personal credit card gateway (excluding Payyo), PayPal account, or other supported methods, ensuring that payments are deposited directly into their designated bank accounts. This provides flexible, user-specific payment handling across different rentals.

Read about:

• How to activate user Payments (setup for account holder)
• How to configure payment settings (setup for user)
• How the Transaction Fees will be charged
• Linked resources

How to activate user Payments (setup for account holder)

To activate user Payments:

1. Go to your Account Menu in the bottom left corner and select Users.
2. Click on an existing user.
3. In the assigned rentals section at the bottom of the page, select the three dots to Edit payout terms:
4. Tick the box Designate as Merchant of Record, add the Owner payout and Save.
   💡 Note: The user payout will automatically calculate the percentage that responds to the user for each booking and add this column in the booking report.

You can follow the steps below to get an overview of all your users' payment settings:

1. Go to your left-hand menu and select Settings.
2. In the left navigation panel, click user Payments. 
3. Now you will see in the first line your own (account holder) payment information. Below you will see a list of all your activated users. 
   💡 Note: As long as the user Payments is switched off, or the user hasn't configured their payment settings, the payment information will be the same as the one of the account holder. 
4. To allow a user to collect Payments through their own payment gateway, select the user and switch the toggle on.💡 Note: As long as a user hasn't configured their payment settings, you will see a ⚠ next to the toggle.
5. Now inform your users that they should set up their payment configuration. Once the details are set up, the ⚠ icon will be removed.

How to configure payment settings (setup for user)

To configure your payment settings in your user access portal, follow these steps:

1. Go to your left-hand menu and select Settings.
2. In the left navigation panel, click Payments.
3. Now you will see the different payment options (Stripe, Paypal, manual payments). Learn more about payment gateways.
4. Select which ones you want to activate, and start setting them up.
   💡 Note: You can configure more than one option. In this case, guests will be able to choose which one they prefer.
   Learn more about configuring:
   • Credit card gateway
     💡 Note: Payyo is not supported for users, just for the account holder.
   • Paypal
   • Manual payments (Bank transfer, POS on arrival, etc.)
5. As long as the account holder has not switched on the option for you to accept payments in your own payment gateway, you will see a blue warning message.

How the Transaction Fees will be charged

The 1% charge that is applied by Lodgify over any payment received via Stripe, Authorize.Net, Braintree, and Paypal will be charged in the following way: