Update your payment methods

You can update your payment method for your Lodgify subscription, marketplace apps, and fee charges at any time through the billing section of your account.

You can set one payment method for your subscription and marketplace apps, and a separate payment method for your fee charges.

If your credit card is outdated and your subscription cannot be renewed automatically, you need then to update your credit card details to keep your website online.

Read about:

• Changing the payment method
  • For your Lodgify subscription and apps
  • For your fee charges
• Card pre-authorisation by your bank
• What if my payment method is rejected / there is an error message?

Changing the payment method

For your Lodgify subscription and apps

Your Lodgify subscription includes your monthly, yearly, or biennial subscription to Lodgify (Starter, Professional, Ultimate plans). The apps include Marketplace apps like Bookable Units and SmartLocks.

⚠️ Important:

• If no payment method has been added for fee charges, the fees will be charged to the subscription payment method.
• If you use the same payment method for both your subscription and your fees, and you update your payment method for the subscription, you must also update it for your fees.

In order to change your payment method for your Lodgify subscription and apps:

1. Go to your Account Menu in the bottom left corner and select Billing.
2.  Click on the three right dots in the subscription section, then select Manage payment method:
3. A pop-up appears. Click on the Paid Via button:
   
   
4. Click Add a payment method
   
   
5. Choose if you want to pay by credit card, debit card, PayPal, Google Pay, or Apple Pay, and add your payment information.
   

For your fee charges

You can set a second payment method that will be used exclusively for fee charges, including the Booking fee, Dynamic Pricing fee, Transaction fee, and any other applicable fees.

⚠️ Important: If no payment method has been added for fee charges, the fees will be charged to the subscription payment method.

In order to change your payment method for your Lodgify fees, go to your Account Menu in the bottom left corner and select Billing.

1. Click on the edit pencil in the Payment methods section:
2. A pop-up appears, click Add New, choose if you want to pay by credit card, debit card or Paypal and add your payment information.
   

Card pre-authorization by your bank

Many banks nowadays ask for a verification before authorizing that credit card details can be stored or international payments can be made. If you receive a notification from your bank, you will need to fulfil the verification process.

Verification step pop-up: 
If your bank decides to authorize your card to allow this payment method to be used, a pop-up from your bank will appear.

💡 Note: If you need to update your payment method to upgrade your subscription, that amount shown may not reflect the actual price of your subscription, as it does not take in consideration any discount applied on your plan or take into account the credit left on your subscription. Do not worry, you will be charged the correct amount show in the previous screen. 

💡 Note: If you update your payment method because the original one cannot be used anymore for your subscription fees, the pop-up will show the amount, but this is not a charge, only a verification, and you can rest assure that this amount shown will not be debited from your card. 

What if my payment method is rejected / there is an error message?

At times, the security measures in place from banking entities lead to rejected payments or errors. Follow the below steps to complete the change of payment method:

Validate your credit card details

• Ensure that the credit card details you entered into Lodgify are correct. This includes your credit card number, expiry date, and CVV code.
• Ensure that the billing address and zip code you entered in Lodgify match the records in your bank. (Especially US and Canadian banks check for this). You can view and edit your Lodgify billing details in your My Account section.

Check with your bank

In most cases, the change of payment method is interrupted due to your bank's security settings, especially in the case of international payments.

💡 Note: Even if you're not due to be charged, your bank might step in, as Lodgify will automatically pre-authorize $0 or $1 on your credit card in order to validate it. This amount is not charged. It's merely momentarily frozen on your card, and voided. However, this can trigger your bank's security protocol.

To resolve a possible interruption of the process from your bank:

• If you cannot pass your bank's verification step (pop-up)

1. The verification pop-up doesn't open or keeps loading:
   Once you enter your credit card details in Lodgify, you see a pop-up from your bank.
   💡 Note: Please allow some time for the pop-up to connect and load. Do be sure to (temporarily) turn off your pop-up blocker. Learn how to do so on Chrome, Safari, Firefox, Edge. You may also try from a private / incognito window, learn here how to access this.
   
   
2. The verification pop-up loads, but I am not receiving the code/SMS/push notification required from my bank: 
   In the pop-up, you will be informed about your bank's verification method. Many banks use SMS or push notifications to have you authorize the transaction. Keep in mind that for this, they will use the phone number you have associated with your bank account.
   💡 Note: If you can’t authorize the transaction following the pop-up's instructions:
   1. 1. Make sure that you're using the updated version of your bank's app. 
      2. Ensure that the phone you're checking uses the phone number connected to your bank account.

• I can authorize my card, but the payment is declined

If you were able to update your payment method, but payments are being declined (Ex: Plan Upgrade, Past due subscription), this is likely an automation, designed to protect your account. This can be resolved through a call to your bank.
Lodgify only request the transaction to your bank and will process the transaction based on the authorization from your bank. If your bank declines the payment, there is nothing that Lodgify can do apart from informing you on the actual error message received from that transaction. 

💡 Note: It is common that your bank's representative will not see any restrictions or anything that could interfere. In many cases, only further investigation leads to finding the restriction and authorizing the payment / pre-authorization.

During the call, please inform your bank that:

• The bank must allow the international charges from Lodgify.
  Our transaction will come from the UK, and may also show up in their system as Codebay Solutions or Lodgify.
• The bank must mark Lodgify as "not fraud".
  Bank's security systems are looking for "out of the norm" transactions on your card. So if you rarely have international transactions, or if the amount is quite different from your usual charges, the bank might preventatively mark the transaction as fraudulent. They simply need your authorization to reverse this.
• The bank must authenticate the 3D security protection so Lodgify can process the payments.
  This is usually done through SMS or push notifications to you. However, if this fails, the bank can do this on your behalf.

After you have spoken to your bank, and they confirm the transaction should now be successful, you can update your payment method. If it is interrupted again, your browser may still be using the old information it got from your bank. You can resolve this by trying from another browser, or in a private / incognito window.
Once these steps have been done, login into your Lodgify account and try the payment again. Learn how to access this depending on your browser.