Reservations & Calendars
5 Articles
How-to verify if a guest has received a refund after cancellation
In order to check whether a guest has received a refund in line with the cancellation policy, please follow the steps below:
1. Check the payment method used
Keep in mind that only credit card paym...
How-to update guest credit card for upcoming payments
In order to allow a guest to use a different credit card for upcoming payments, you need to follow these steps:
1. Check if Automatic Charges are enabled
Automatic Charges will attempt to charge th...
How-to understand failed payments
In case a credit card payment fails for one of your bookings, it depends on a variety of factors why this payment could have failed. These factors could be the guest's bank or credit card, settings...
How-to understand iCal blocks
iCal allows you to sync your Lodgify calendar with external platforms to ensure your availability is always accurate and up to date across multiple channels.
If you're using iCal and notice that bl...
How-to generate and understand Guest Invoices
Why Can’t I Generate an Invoice for a Booking?
There are two main reasons why you may not see the option to generate an invoice:
1. Your subscription plan Invoice generation is only available with ...