Manage your billing information and VAT

In order to be invoiced correctly, always ensure that your billing information is correct and up-to-date.

Sales Tax and VAT values are charged based on your local regulations, and are not subject to Lodgify’s decisions. If you have a company, depending on your local regulations, you may be exempt from taxes applying on your Lodgify invoices.

Read about

• Make changes to your billing information
• No VAT / invalid VAT scenarios (EU users only)
• Sales tax FAQ (US users only)

Make changes to your billing information

To make changes to your billing information, follow these steps:

1. Go to your Account Menu and in the top right corner and select My Account. 
2. Click Edit to modify your Billing contact for invoices of your Lodgify subscription costs. In case you have a company in the EU, please provide your VAT number (the number format in the EU always starts with the country code, e.g. DE999999999 for Germany).
   
3. Once you have finished the changes, click Update at the bottom of the page.

No VAT / invalid VAT scenario (EU users only)

If your company is registered in the EU: your VAT number (fiscal identification number) must be entered prior to payment in order to be exempted from the VAT (Value Added Tax).

To ensure that your company is registered in the EU and therefore exempt from VAT, the billing system will verify your VAT by checking whether you are registered in the VIES system (VAT Information Exchange System).

Depending on your country, you may not be required to register with VIES, or you may not even have a VAT ID.
If you are in this case, you will experience an invalid message.

Here are the steps to follow to obtain TVA exemption, depending on your situation:

1. You are a Business and you get an invalid message when adding your VAT ID:

   This means you are not registered in VIES, but you can still apply for a VAT exemption. Do not add your VAT ID, and VAT will be applied to your invoice.
   Then, contact help@lodgify.com and send your VAT ID together with proof of your business status, such as:

   • VAT registration
   • VAT ID card or document from your tax authorities
   • Incorporation certificate
   • Any other document that may prove your business status

   Once our team validates your business status, we will proceed to refund the VAT charged to your subscription prorated to the remaining days of your subscription. The sooner it’s done, the better.

2. You are a business but due to your local characteristics, you are subject to VAT:

   If you have a valid VAT ID, and VAT is not applied to your subscription, please email help@lodgify.com to request the change.

3. You are an Individual and you don’t think you are subject to VAT:

   Send us your inquiry to help@lodgify.com together with any documentation to support your request. In general, our European Individual clients are subject to VAT.

Sales tax FAQ (US users only)

As part of our commitment to transparency and compliance, we want to clarify the rationale behind Lodgify's implementation of US sales taxes.

• What is Sales Tax?

  Sales tax is a consumption tax imposed by state and local governments on certain goods and services at the point of sale. It is collected by the seller from the purchaser and then remitted to the appropriate tax authority.

• Why is sales tax being charged?

  The charging of sales tax by Lodgify is directly related to the establishment of a nexus event between our company and the state in which you are located. When a company surpasses the threshold of a nexus event, it becomes obligated to charge sales tax to its customers in that jurisdiction.

• What are the implications for Lodgify customers?

  If you begin to receive invoices from Lodgify that include sales taxes, it indicates that our company has surpassed the threshold of a nexus event in your state. This means we are now required to charge sales tax on transactions with customers in that jurisdiction.

• What is the applicable tax rate?

  Please note that US sales tax rates can vary by zip code due to the combination of state-level and local-level components. To ensure accurate application of the applicable tax rate, Lodgify used Avalara as our tax calculation vendor. The tax rate applicable to your transactions will be determined based on your billing address in accordance with current tax regulations.

• How do I ensure accuracy?

  We encourage you to ensure that your billing address is up to date in our system to prevent any discrepancies in the calculation and application of sales tax.

• Is the Sales Tax deductible?

  We can not provide advice on this matter as it's something specific of each client, we encourage you to align with your advisors.

Thank you for your understanding and cooperation in this matter.