The Lodgify AI Co-Host will proactively recommend actions based on your conversations with guests. Whenever there's an unreplied message from a guest, the AI Co-Host will create a message draft that you can send to the guest.
Learn more about how the Lodgify AI Co-Host can help you.
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How it works
You can access the AI Co-Host recommendations from inside the AI Co-Host panel. To do so:
- Click AI Co-Host on the left-side menu.
- Open the Hosting tab.
- You will see a list of recommendations.
- Click Review actions to view the suggested action.
💡 Note: Every draft is AI-generated, but you can review each one before sending it.
Edit a recommendation
If you want to change the content of the recommended message, you can scroll to the bottom of the message and click Edit. You can then edit the body of the message and Save it.
Approve a recommendation
If you're happy with the suggested message, you can click Approve to send it to the guest.
Once it is approved, you will see what happened. Click on the action to view the exact message that was sent to the guest.
Dismiss a recommendation
If a recommendation is wrong, badly timed, or you already replied to the guest from the Inbox, you can dismiss it by clicking Dismiss recommendation at the bottom of the AI Co-Host panel.
Dismissed recommendations are removed from the list and do not come back. You will be asked to share feedback on why you dismissed the draft. However, new recommendations can still be created for newer messages inside the same conversation.
Recommendations will also be automatically dismissed after two weeks if you don't take action.
Frequently Asked Questions
Will the AI Co-Host send messages automatically?
The AI Co-Host can only create recommendations based on your guests' messages. It will not take any action without your approval.
Where does the AI Co-Host get the information from?
The AI Co-Host looks through your Inbox and checks for unreplied messages. It does not look anywhere else in your account to create the recommendations.
How long does it take for a recommendation to appear?
Recommendations appear after a few minutes of receiving the message from your guest.
What language does the AI Co-Host reply in?
The draft will be created based on the guest's preferred language.