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How-to check the connection status with Booking.com (BETA)

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Lodgify Resources Team
  • Updated

To check the status of your Booking.com connection in Lodgify:

  1. Go to the Channel Manager section of your Lodgify account
  2. Click on Booking.com
  3. Look at the Sync Status next to each rental. 

Understand the Sync Status after connection

This is what the different Sync Statuses mean:

  • Synced
    Your rental is successfully connected, and synchronization is working correctly. 

     
  • Synced with issues
    The rental is connected, but there's an issue preventing synchronization. 

If the status is Synced with issues, click on Edit, and then Resolve issues to view more details.

Below is a list of common errors and how to fix them. 

Error

Solution

Unmapped rates issue

Errors:

  • No rates are linked to this channel
  • Availability not updated

This means that there are no mapped rates between Lodgify and Booking.com. While there are no mapped rates, your rates or availability cannot be synced from Lodgify to Booking.com.

There must always be at least 1 rate plan mapped to Lodgify for the sync to work.

Solution:

Please ensure you have at least 1 rate plan created in your Booking.com Extranet. 

Find more information in this article.

Once you have at least one rate plan on Booking.com, contact us to map the rates to Lodgify.

Tax configuration issue
Error: 

  • Tax changes not allowed

This means that there is a discrepancy between the taxes configured in Lodgify and in Booking.com. Booking.com does not allow tax changes on active listings. 

Solution: 

Please unpublish your listing on Booking.com, update the taxes on that platform, and then publish the listing again.

Find more information here.

Property access issue
Error: 

  • Grant access on Booking.com.

This means that your Booking.com property is disconnected. Synchronization won’t work until you approve Lodgify as your connectivity provider in Booking.com Extranet.

Solution: 

Select Lodgify as your connectivity provided in your Booking.com Extranet.

Find step-by-step instructions in this article.

Currency discrepancy issue
Error: 

  • Invalid currency


This means that the currency selected in Lodgify is not the same as the one selected in Booking.com. 

Solution: 

Update your Lodgify currency to match the one in Booking.com. To do so:

  1. Go to your left-hand menu and select Rentals.
  2. Select the rental and open the Pricing page.
  3. Click on Currency.
  4. Select the same currency as you have in Booking.com and click Save. 

Missing length of stay prices

Errors: 
 

  • Missing weekly price
  • Missing monthly price

This means that you have a weekly and/or monthly rate plan on Booking.com, but you have not configured a weekly and/or monthly Length of stay discount in Lodgify.

Solution:

Create the corresponding Length of stay discounts in Lodgify:

  1. Go to your left-hand menu and select Rentals.
  2. Select the rental and open its Pricing page.
  3. Click Discounts.
  4. Select Length of stay and set up a weekly discount and/or a monthly discount.
  5. Save your changes.

💡 Notes:

  • Length-of-stay discounts apply to your default and season rates.
  • Custom length-of-stay tiers (such a discount for 5+ nights) are not supported for Booking.com. Only the weekly and monthly discounts are synced to Booking.com.

Rate plan misconfiguration issue

Error:

  • Rate is read-only


The rate plan cannot be modified from Lodgify due to a misconfiguration on Booking.com. 

  •  

Solution: 

Delete the affected rate plan from your Booking.com Extranet and create a new one, not based on an existing rate.

To delete a rate:

  • Go to your Booking.com Extranet.
  • Go to Rates & Availability ➡️ Rate plans.
  • Select the affected rate plan.
  • Delete the rate plan.

On the same page, click on Add a rate plan

  • Make sure to select Set up as a new rate plan.
  • If you set up the rate based on an existing rate plan, it cannot be synced from Lodgify.

For assistance managing your rates, please contact your local Booking.com support team.

Price too low

Error: 

  • Price below minimum


This means that the price in Lodgify is below the minimum allowed by Booking.com.

Solution: 

Please increase the minimum nightly rate in Lodgify. You can do this:

  • By editing your rental's base price from the rental's Pricing section
  • By editing your rental's Season rates
  • By editing the nightly overrides in your Calendar

💡Notes: 

  • If you have enabled Lodgify's Dynamic Pricing, you must edit the minimum price from your Settings ➡️ Dynamic Pricing section.
  • If you have enabled external rates, you must use your external rates software to adjust your minimum price.

Price too high

Error: 
 

  • Price exceeds maximum


This means that the price in Lodgify is above the maximum allowed by Booking.com.

Solution: 

Please decrease the maximum nightly rate in Lodgify. You can do this:

  • By editing your rental's base price from the rental's Pricing section
  • By editing your rental's Season rates
  • By editing the nightly overrides in your Calendar

💡Notes: 

  • If you have enabled Lodgify's Dynamic Pricing, you must edit the maximum price from your Settings ➡️ Dynamic Pricing section.
  • If you have enabled external rates, you must use your external rates software to adjust your maximum price.

If you don’t see your error here or the suggested steps don’t resolve the issue, please contact us for further assistance.

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