In order to allow a guest to use a different credit card for upcoming payments, you need to follow these steps:
1. Check if Automatic Charges are enabled
Automatic Charges will attempt to charge the card on file for each scheduled payment. You can verify if this setting is enabled in two ways:
Option 1: Check the payment gateway settings
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Go to the Payments section of your Lodgify account.
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Click the pencil icon next to the activated payment gateway.
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If the option to “Automatically charge credit card for all subsequent scheduled down payments.” is ticked, it means the feature is active.
Option 2: Check the reservation details
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Open the relevant reservation.
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Scroll down to the Payment Collection section.
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If you see a credit card icon next to the scheduled payment, Automatic Charges are enabled for that payment.
2. Options to update the credit card
To allow the guest to use a different credit card, you can take one of the following actions:
Option A: Disable Automatic Charges
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This will stop automatic charges for all future payments.
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You can re-enable this setting at any time.
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The guest will automatically receive a “payment request” notification on the scheduled payment date. This includes a link to the checkout page, where they can enter new credit card details.
Option B: Send a manual payment request
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If you prefer not to disable Automatic Charges entirely, you can manually send a payment request before the scheduled charge date.
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To do so, open the reservation, click the “+” icon next to the payment line, and select “Request Payment”.
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Make sure to do this before the scheduled date. Otherwise, the system will still attempt to charge the original card automatically.
Note: you can edit/review the content of the payment request notification in the Automatic responses section of your account. Click on the pencil icon next to the notification "Notify the guest when the host requests a payment":