When you connect Lodgify to Airbnb via the channel manager, you allow information to be synced between endpoints on both platforms.
The table below details exactly what is synced, so you can understand the error messages in case of an issue in the API connection between Lodgify and Airbnb.
Read about:
What are Endpoints?
An endpoint is where data is gathered, in one end, from an API so that it can be synchronised at the other end. Lodgify uses endpoints to communicate data to Airbnb, such as rental prices, descriptions, and photos.
It can be useful for you to understand the wording in your connection if you need to solve an error on your side, or if you need to contact our support team / the Airbnb support team.
Find the Airbnb endpoints
To check whether there is a connection problem on an endpoint for one or more of your rentals, follow these steps:
- Go to your Main Menu in the top left corner and select Channel manager.
- Choose Airbnb.
- Below Sync Status, if you see the message Failed to sync, this means that there is an error in one of the listing points.
- You can click on Failed to sync to see the endpoints and the error message:
The list of endpoints is displayed, you can see when the last synchronisation took place and the error message in case no synchronisation could be sent:
Endpoints list
Consult the table below for all synchronized endpoints:
💡 Note: Be aware that the below values will only be updated when there is a price, availability, or content change registered in your synchronized Lodgify rental. If no change is applied, we will keep syncing your Lodgify settings to Airbnb, but no update in values will be registered.
| Endpoint Name | Description | In the case of an error... |
| Listing | This endpoint is used to update your connected listing. |
Follow error instructions, or Contact Support |
| Listing description | This endpoint is used to update name, property type, rooms' details, amenities, location, space, etc. | Follow error instructions, or Contact Support |
| Listing photos | This endpoint is used to update the type and order of your listing's photos. | Follow error instructions, or Contact Support |
| Booking settings | This endpoint is used to update the cancellation policy, instant booking or request to book, check-in, and check-out times. | Follow error instructions, or Contact Support |
| Availability rules | This endpoint is used to update min nights stay, max nights stay, booking lead time, advance days notice turnover days, etc. | Follow error instructions, or Contact Support |
| Pricing settings | This endpoint is used to update the listing's associated global pricing settings, including default nightly price, weekly/monthly discounts, Standard Fees, and others. | Follow error instructions, or Contact Support |
| Async calendar | This endpoint is used to set availability and pricing for multiple dates or date ranges. | Follow error instructions, or Contact Support |
| Season group | This endpoint is used to set availability during seasonal periods. | Follow error instructions, or Contact Support |
| Rule group timeline | This action lets you apply or remove a Rule Group to/from a listing for a given set of dates. If multiple rule groups are applied to the same listing for the same date range, the latest one overrides the previous one - only one rule group is applied to a listing on a specific date range. | Follow error instructions, or Contact Support |
| Length of stay records (LOS) | This endpoint is used to send prices to Airbnb according to a price discount system for guests who stay a preselected amount of days or nights. | Follow error instructions, or Contact Support |
| Tokens | A token allows Lodgify to have access to your Airbnb host account. For security reasons, this value is automatically updated every 24 hours. | Reconnect your Airbnb account to Lodgify in order to solve the error. |