Set up and edit messages and automatic responses per channel

Lodgify's messaging integration allows you can set up messages and automatic responses per channel (= booking source) that are sent when certain conditions are triggered, for example when a guest makes a booking.

Read about:

Set up automatic responses per channel and recipient
How to edit the response´s default content
Which emails can be sent for OTA bookings

Set up automatic responses per channel and recipient

Automatic responses save you a lot of time and make sure that all parties involved (guest, rental owner, and account holder) stay informed. Follow the steps below to learn how to specifically set up every automatic response for every booking source and create your recipient logic.

Go to your Main Menu in the top left corner and select Settings. Now, click Automatic Responses.
At the top of the page you find a drop-down menu with the three possible recipients:
- Guest
- Rental contact (person set up in the rental's contact information)
- Account contact (person set up in the account's contact information
  💡 Note: You will need to set up your automatic responses for all recipients. If you only have one rental, the rental contact and the account contact are usually the same so you can deactivate them for one of the roles.
When entering one of the recipients you can select the following:
- For which booking source you want to set up the automatic response (Manual & website, Airbnb, VRBO, Expedia, Booking.com)
  💡 Note: Each channel might need a slightly different automatic response setup.
- Which messages to activate or deactivate.
  💡 Note: Use the toggle next to the automatic response to activate or deactivate it for a certain recipient/channel.
- To edit the automatic response's default content click on the little pencil icon next to it.

How to edit the automatic response's default content

Once you click on the little pencil icon next to an automatic response, you can start editing its default content and adapt it to each recipient and booking source/channel. You will be able to do the following:

Use	Notes
Name of the automatic response and channel	Here you can see at all times which automatic response you are currently editing for which channel and how this message will be sent (e.g. for manual & website bookings via Email, for Airbnb bookings via API Messaging, etc.)
Language	Use the drop-down menu to select the Language. 💡 Note: You should set up the message in all the languages you offer on your website. Please note that currently only some of them have fully translated text by default.
Subject line	Define a subject 💡 Note: You can use {{Placeholders}} to insert booking/rental-specific information. The software recognizes placeholders and automatically fills them with booking information or rental details. Find here a list of placeholders and their use. 🔎 Example: "Thanks for your booking at {{HouseName}}" automatically becomes "Thanks for your booking at The Seven Sisters Cottage"
Text body	Here you can edit the main content of the message using the rich text editor where you can insert pictures, hyperlinks, add attachments, etc., or choose to edit the automatic response in HTML. Here you can also use {{Placeholders}} to insert booking/rental-specific information. 💡 Note: The software recognizes placeholders and automatically fills them with booking information or rental details. Find here a list of placeholders and their use. 🔎 Example: Hello {{GuestName}} automatically becomes Hello Adam Smith.
Send test email	If you click on the three dots in the top-right corner of the editor, you can select to send a test email. This generates an example of what your email looks like when sent out to a guest. The test email will be sent to the account owner's email address.
Restore default	If you are not happy with your changes and prefer to restore the default automatic response, you can do so. Just click on the three dots in the top-right corner of the editor and select Restore default.

Once you are finished editing your automatic response, don't forget to save your changes.

Which emails can be sent for OTA bookings

When you are connected to an OTA (Airbnb, Booking.com, etc.) via our API Channel Manager connection, you can decide to send some of Lodgify's automatic responses. Which emails can be sent to your guest, depends on each channel. In the following table, you will find the list of emails that can be configured for each.

OTA	Emails sent from Lodgify
Airbnb	Notify the guest when the guest makes a booking Notify the guest when the guest makes a booking request Notify the guest when the owner confirms a booking Notify the guest when the owner rejects a booking Notify the guest when the owner cancels a booking Notify the guest when the owner accepts a change request Notify the guest when the owner cancels and refunds according to the policy (guest cancels) Notify the guest two days before the guest arrival Notify the guest two days after the guest departure 💡 Note: If the Reservation started out as an Inquiry, the following Automatic Responses will not be sent to the guest: Notify the Guest when the guest makes a booking Notify the Guest when the owner sends a quote Learn about how messages synchronize with Airbnb.
Booking.com	Notify the guest when the guest makes a booking Notify the guest when booking is set as declined Notify the guest two days before the guest arrival Notify the guest two days after the guest departure 💡 Note: If the functionality Charge Booking.com reservations inside Lodgify is activated, the following messages can be sent as well: Notify the guest when the guest makes a payment Notify the guest when the owner requests a payment Notify the guest when the guest payment fails Notify the guest when the owner requests a scheduled payment 3 days before due date Notify the guest when the owner issues a refund Learn about how messages synchronize with Booking.com.
Expedia	Notify the guest when the guest makes a booking Notify the guest when booking is set as declined Notify the guest two days before the guest arrival Notify the guest two days after the guest departure 💡 Note: If the functionality Charge Expedia reservations inside Lodgify is activated, the following emails can be sent as well: Notify the guest when the guest makes a payment Notify the guest when the owner requests a payment Notify the guest when the guest payment fails Notify the guest when the owner requests a scheduled payment 3 days before due date Notify the guest when the owner issues a refund Learn about how messages synchronize with Expedia.
HomeAway/VRBO	Notify the guest when the guest makes a booking Notify the guest when the guest makes a booking request Notify the guest when the owner confirms a booking Notify the guest when the owner rejects a booking Notify the guest when the owner cancels a booking Notify the guest when the owner accepts a change request Notify the guest when the guest makes a payment Notify the guest when the owner requests a payment Notify the guest when the guest payment fails Notify the guest when the owner requests a scheduled payment 3 days before due date Notify the guest when the owner cancels and refunds according to the policy (guest cancels) Notify the guest when the owner issues a refund Notify the guest two days before the guest arrival Notify the guest two days after the guest departure Learn about how messages synchronize with VRBO.

Set up automatic responses per channel and recipient

How to edit the automatic response's default content

Which emails can be sent for OTA bookings

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