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Connect Lodgify to Airbnb: Professional integration (REST API)

The Airbnb Professional integration offers direct two-way synchronization via API with Airbnb. Like this, you'll be able to keep the calendar of your website up-to-date by instantly importing bookings into Lodgify, synchronizing your availability, and exporting your rates from Lodgify to Airbnb. If you don't have your rentals listed yet in Airbnb you can even create them from scratch just by exporting all the info from your Lodgify rentals into Airbnb. 

🔎 If you are searching specific information, do not hesitate to do a Control F (Command F for Apple) to search your keyword and get your information easily.

💡 Notes:

  • If you are using another channel as your central reservation manager such as Airbnb or VRBO, we recommend using our Calendar Import/Export Tool to synchronize your Lodgify Calendar with Airbnb. See Export and import your calendar via iCal.
  • Connecting an Airbnb Host Account to any Channel Manager will change your Airbnb Host Fee from Split Fee to Host-Only fee. If your Airbnb Host Account includes at least one traditional hospitality listings (such as Bed & Breakfast, hotels, serviced apartments), your Host Fee will also change to Host-Only fee.

  • If you want to connect your Airbnb LUXE listings please note that integration is currently limited. We recommend using the iCal synchronisation to ensure accurate availability and reservation management. Find more about calendar Import / Export here.

Read about:

Requirements to connect to Airbnb Professional

Before setting up the connection with Airbnb Professional, you should be aware of certain conditions/settings in order to make the connection work:

  • As mentioned before, if your Airbnb listings were not using the API connection yet with any other software and the majority of your listings are not located in the US, Canada, Mexico, Uruguay, The Bahamas, Argentina, and Taiwan - once the API connection will be set up, your Airbnb service fee will change. Read more here.
  • Listings in Airbnb can be set as either Instant booking or Booking request.
    💡 Notes:
    • If you choose Booking request for your Airbnb listing, you must also set the listing to Booking request on all other platforms (meaning connected OTAs and your website).
    • If you choose Instant booking for your Airbnb listing, you can still choose your Bookability settings in Lodgify independently (Instant booking, Booking request, or Inquiry only).
  • There are certain cities/regions that don’t allow Airbnb to establish API connections. See the full list of restricted areas (red) here.

  • Closed periods, iCal imports, and manual bookings created in Airbnb will be deleted. Be sure to create them in Lodgify.
  • The smart pricing feature in Airbnb won’t be available anymore. All your prices need to be controlled inside your Lodgify account. If you want to use dynamic pricing, you can activate the Lodgify Dynamic Pricing.
  • If you have configured Derived Rates in Lodgify, we can connect either your base rate or one derived rate per rental or rental type. Learn how to configure Derived Rates in Lodgify.
  • If you have specified some verification requirements for your guests to be able to book your Airbnb listings, these will be reset and you will need to recover them. Contact us if you need assistance with this.
  • If an Airbnb listing is hosted from both an Airbnb owner account and a co-host account, you will need to connect both accounts with Lodgify.

Connect Lodgify to Airbnb: Professional integration

To set up the connection between Lodgify and Airbnb follow the steps below:

  1. Go to your Main Menu in the top left corner, select Channel Manager. Then click Connect below the Airbnb icon to sign in to your Airbnb account or create one.
    Screenshot
  2. Now establish the connection by agreeing to the terms and conditions of the two platforms.
  3. You will now need to fill in a form providing some additional information to establish the mapping. Please select the form in your preferred language: English | Spanish | Italian | French | German and complete it with the required information regarding your rental(s). Once submitted, we will start the mapping.
    💡 Note: You can also access the form from the Channel manager section of your Lodgify account, when you click on Connect to create a new connection.
  4. Once everything is set up we will send you a confirmation email.

💡 Note: Lodgify can connect to multiple Airbnb accounts. If you want to connect additional Airbnb accounts, just follow the above procedure for each of them.

Viewing and managing your rates

Once synchronized with Airbnb, use Lodgify to manage and check your rates. You can also simulate booking your rental on Airbnb, to see that the correct prices are shown to your guests.

💡 Note: The Prices & Availability Calendar in your Airbnb account will no longer display the rates you set in Lodgify. This only affects the display of the calendar view for you as an Airbnb host. Guests will see the correct pricing.

Determining the daily default price

The daily default price is the result of adding up the following three components:

  • the lowest price per night within the next 18 months
  • the taxes in %
  • the fees in %

Synchronizations

Find details on the information and details that will be synchronized between Lodgify and Airbnb regarding rates, availability, bookings, and rental details.

Rates, availability & restrictions

The following rate settings, availability, and restrictions will be exported from Lodgify to Airbnb.

Rate Setting

Export

Notes

Availability

✔️

18 months of availability will be synchronized and the calendar will be updated instantly.

💡 Note: If you created your rental manually in Lodgify, closed periods will not be imported from Airbnb and should therefore be created in Lodgify. If you imported your rental from Airbnb, periods set as blocked by yourself in Airbnb will be imported as unavailable into Lodgify.

Bookability

You can use either Instant booking or Booking request for your Airbnb listing, and these settings are independent of your bookability settings in Lodgify.

Guest Requirements

✔️

If your Airbnb rental is set to Instant booking, you can limit which guests you would like to welcome by choosing one of these requirements:

  • Everyone: All guests can instantly book, without requirements
  • Experienced 
  • Governement ID
  • Experienced and Governement ID

Policies - payment schedule

Airbnb is the merchant of record and determines the payment schedule. The usual case is 100% payment upfront and the payout to the owner is done after the guest has checked out.

Policies - cancellation policy

Cancellation policies are handled separately. You can decide which policy from Airbnb you want to apply in your Airbnb listing (Flexible, Moderate, Strict). We will ask you for this information during the mapping process.

Policies - security deposit

✔️

Only fixed amount can be exported to Airbnb as general information before the guest places a reservation. The amount will be shown on the checkout page, and it still needs to be set up/collected from Airbnb

💡 Note: You can also have a different security deposit in Airbnb by sending it to us during the mapping process.

Currency

✔️

If the currency in Lodgify is different than the one of the country where the rental is located, Airbnb applies a 3% conversion fee in the rates.

Extra charge per guest

✔️

If you have an extra charge per additional guest set up in Lodgify, it will be applied for every day in Airbnb.

💡 Important: The extra charge per guest will be voided if you have Custom Promotions on your Airbnb Calendar.

Base rate

✔️

The lowest rate within the next 18 months.

💡 Important: When no dates are selected in Airbnb, the search result will show the lowest price of the next 18 months.

Nightly room rates

✔️

The daily rates table will be sent to Airbnb.

Weekly room rates

✔️

 

Monthly room rate

✔️

 

Minimum stay

✔️

 

Maximum stay

✔️

If you are using dynamic pricing or allowing stays over 47 nights, adjust the maximum stay to 47 to avoid pricing restrictions. After a certain duration, reservations may be subject to an average daily price.

Preparation Time

("Turnover days" in Airbnb)

✔️

Decide if you need to close your availability calendar for bookings automatically after a departure. The calendar will be closed in Airbnb, only for Airbnb closed reservations.

💡 Note: If you have a big villa and need at least one day before arrival and one after departure to prepare and clean everything, you need one Preparation day. The calendar will automatically close the day before the arrival and after the departure.

 

In case you want to use a different Preparation Time for Airbnb bookings, you can set this up on your rental's Sync settings page.

💡 Note: If the Preparation Time in your booking settings does not match the Preparation Time on your channels page, you will see a different availability in your Lodgify calendar from your Airbnb calendar.
Example: If you set a preparation time of 1 day in Lodgify and a preparation time of 2 days for Airbnb on your channels page, you will see a soft block of one day in Lodgify, while Airbnb will hard block 2 days in their calendar.

Cleaning fee

✔️

To export it to Airbnb it needs to be a fixed amount and set as Fee type - Cleaning fee with a "single charge" "per stay".

💡 Notes: If the Cleaning fee setup differs from the above, it will not be exported.

💡 Note: VAT will be exported to Airbnb if enabled from inside the Fee configurations. The VAT will be included in the cleaning fee on Airbnb's price-breakdown.

Short-stay Cleaning fee

✔️

To export it to Airbnb it needs to be a fixed amount and set as Fee type - Cleaning fee with a "single charge" "per stay".

  • A short-stay cleaning fee can only be synchronized if there is an existing cleaning fee configured.
  • The value of a short-stay cleaning fee has to be less than that of the existing cleaning fee.
  • A short stay cleaning fee of 1 night in Lodgify can be applied for a stay of 2 nights in Airbnb.

💡 Note: Stay of night restrictions greater than 2 nights are not exported to Airbnb

Standard fees

✔️

Standard fees will be exported to Airbnb if they are set up as either a % of the nightly price (after all adjustments) or as a flat amount "single charge" "per stay".

💡 Notes:

  • In Airbnb, the majority of your fees will be exported inside the nightly rate in Airbnb (resort fee, management fee, community fee, etc.). While the Linen fee will be included in the Cleaning fee (see Cleaning fee above).
  • If additional restrictions are applied to a fee so that the fee only applies when a stay is too short, the fee will not be sent to Airbnb.
  • Pet fees can be exported to Airbnb, but they must be a fixed amount and cannot be a percentage. To do so, please contact us specifying the Pet Fee amount and which rental it should apply to.
  • VAT will not be exported to Airbnb if enabled from inside the Fee configurations. The only exception to this is the Cleaning Fee.

Taxes

✔️

Taxes will be exported to Airbnb if they fulfill the following requirements:

  • Set up either as a % of the nightly price (after all adjustments) or as a flat amount "per guest" "per night", or as a "single charge" "per night".
  • Only the following types of occupancy taxes are supported.
    • Hotel tax
    • Lodging tax
    • Room tax 
    • Tourist tax 
    • Transient occupancy tax 
    • Sales tax 
    • VAT/GST

Taxes are calculated on the total amount of the Room Rate + Cleaning fee. They will be shown as a separate line item in the Airbnb quote.

Promotions

✔️

Promotions need to be set up the following way in order to be exported to Airbnb:

  • Can be set as flat or a % discount. 
  • Can be set up with or without a stay date range.
  • Can be set up with or without a minimum stay.

💡 Note:

  • Promotions with booking date range and/or codes will not be exported.
  • If you add Custom Promotions from your Airbnb Host-View Calendar, Airbnb will not use the Base Prices from Lodgify.

➡ Early booker promotions, will be shown in the quote as discounted. The number of days in advance must be a multiple of 28 or 30 days (early-Booker discount for stays booked beyond 84 days, 90 days, 150 days, etc).

💡 Note: If you prefer promotions not to be sent to Airbnb we recommend setting up a derived rate for Airbnb.

➡ Last-minute discounts, Minimum-stay discounts, and per-date range discounts won't show as discounted in the quote, but will automatically reduce the room price. To use this type of discount, you must remove any Minimum Stay from the default and/or season rates for the period.

💡 Note: Last Minute Promotions can only be exported to Airbnb if configured for up to 28 days or less before arrival.

Add-ons

 

Extra charge for short stays

✔️

 

Rates notes

 

Advance Notice

✔️

💡 Note: If Airbnb Professional has been enabled for your account prior to April 17th, 2019: Contact us to enable the automatic synchronization of this setting from your Lodgify account to your Airbnb listing.

Booking Window

✔️

Rental Agreement

 

Mark-up

✔️

You can set the mark-up to be positive or negative.

💡 Note: The cleaning charge is excluded from the markup, the extra charge per guest is included.

💡 Note: When utilizing dynamic pricing or implementing unique daily calendar overrides for an extended period, reservations made on Airbnb exceeding 47 pricepoints (price levels) in length might be subjected to their rates being calculated by Airbnb with an "estimated” price, which can result in undervalued bookings. This is a limitation from Airbnb, as a result, bookings spanning longer durations may encounter challenges in accurately reflecting the appropriate pricing structure sent from Lodgify.

For more information or should you find yourself confronted with such a situation or requiring more comprehensive insight, feel free to contact our connectivity team.

Import bookings

The following booking details will be imported from Airbnb to Lodgify.

 Booking details

Import

Notes

First import of existing bookings

✔️

Only bookings for future dates. Bookings for past dates are not imported.

Future bookings

✔️

Synced instantly

Booking details

✔️

Price, number of guests, messages.

💡 Note: To see reservation details, go to the reservation, click on External Quote and View details.
Screenshot

Guest details

✔️

Name, phone, location, and language will be imported.
💡 Note: Airbnb no longer sends alias email addresses.

Changes or Cancellations

✔️

💡 Note: Imported bookings can only be edited in Airbnb. Only once the changes made in Airbnb have been confirmed, they will be imported into Lodgify and will be shown in red in the booking details.

New messages

✔️

New messages sent by guests in Airbnb will be recorded in Lodgify.

Messages exchanged before a reservation is imported, are not recorded in Lodgify.

Payments

✔️

All payments for imported bookings will need to be handled directly in Airbnb.

Resolutions

✔️

New and Open resolutions are imported into Lodgify and their status is automatically updated every day. If you want to create new resolutions, find Closed resolutions or manage them, you need to go to Airbnb.

Learn more about Airbnb resolutions here.
💡 Note: This feature is currently available for English users only.

 

💡 Note: Confirmed bookings are imported into your Lodgify calendar in red. If you receive a Booking request in Airbnb you will receive a reservation with the status tentative in Lodgify and your calendar will be blocked for 24h (within that time frame you will need to accept or deny the request). If you wish to create a closed period in your calendar or a manual booking, you will need to create it in Lodgify directly, as it is not possible to import closed periods, existing manual bookings, or bookings from external platforms from Airbnb into Lodgify.

Rental Details

Rental details will only be exported from Lodgify to Airbnb if you have selected Sync all during the mapping process. The following details will be exported:

Rental details

Notes

Rental name

If you have different room types in Lodgify, the name in Airbnb will be a combination of the name of the rental and the room type.

Description

If you have different room types in Lodgify, the description of rental and room type will be combined in Airbnb. If the rental description is set up in different languages, the translations will also be exported to Airbnb.

💡 Note: Airbnb limits the description of API connected listings to 500 characters.

Rental type

As far as possible.

💡 Note: Not all settings are exactly the same in Lodgify and Airbnb.

Amenities

As far as possible.

💡 Note: Certain amenities may only exist in either Airbnb or Lodgify. If a comparable amenity exists, this will be synchronized. (For example: If you activate "Coffee Machine" in Lodgify, on Airbnb you will see "Coffee Maker".) If no comparable amenity exists, the amenity cannot be mapped. In these cases we recommend adding the amenity to your rental's description.

Number of guests

The number of guests that can stay at the rental.

Address, Zipcode & Directions

 

Photos

If you have different room types in Lodgify, the photos of the rental and the room type will be combined in Airbnb.

Registration number

 

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