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Set up messaging placeholders to send rental instructions in automatic responses

Messaging placeholders allow you to describe instructions about core operational processes such as check-in instructions, Wi-Fi, house rules, etc. They are created at a rental level and will be used in automatic responses and messages. This will save you valuable time typing out the same information only once and creating specific saved replies for each of your rentals.

🔎 Use case: For example, you can create an automatic response including the detailed information for the check-in process of a rental. By using your check-in operational placeholder in the message, this information will be sent to your guest when the message is planned (2 days before arrival, for example). The message sent to the guest will then automatically include the check-in instructions for this specific rental.

Placeholder creation is a 2-step process. First, the placeholder content is created, then added to the messages.

Read about:

Which information can be set up in messaging placeholders

The information blocks that you can set up in your operational placeholder to send out to the guest are: 

  • Check-in instructions
  • Check-out instructions
  • House directions
  • Door instructions
  • House rules
  • Wi-fi information
  • Local guide
  • Emergency contact

How to set up messaging placeholders

To set up your messaging placeholders, you will need to set them up for each of your rentals individually. To do so, follow these steps:

  1. Go to your Main Menu in the top left corner and select Rentals.
  2. Select the rental where you want to add the information and go to Messaging Placeholders.
  3. If you have more than one language configured for your website, select the language you want to set up and start filling in information into the different instruction blocks. Then save.
    💡 Note: In case you offer your website in multiple languages, please ensure to provide the instructions in all languages. Screenshot 2023-10-20 at 08.27.31.png
  4. Do not forget to click on save at the end.

Use messaging placeholders in automatic responses

To use the information set up in your rental messaging placeholders section in your messages, you simply need to head to your Settings and click Automatic responses or Saved reply.
Once you are in the text editor, you can click on {{Placeholder}}, and select the corresponding placeholder:

Screenshot

For more detailed instructions on editing automatic responses and messages, check out this article. To learn how to create saved replies, have a look at this article
💡 Note: For a full list of all available placeholders and their corresponding information, have a look here.

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