In this article, you’ll learn what it means when the Net income and Paid out amounts in your statement don’t match—and how to correct it.
Sometimes, after generating payments for your recipients, you might notice that the Paid out total in the statement is slightly lower/higher than the Net income. This means that a small portion of your income has not yet been assigned to any recipient, or that it has be over-assigned.
For example, if your statement shows a Net income of $1,000 but a Paid out total of $990, the $10 difference hasn’t been distributed yet. Lodgify shows this difference to help you easily spot and resolve these cases.
Example
Let’s say you’ve created a statement for November that includes two bookings.
You’ve set up the following payout strategy:
- The cleaning team receives 15% of the room rate.
- The owner receives 80% of the room rate, plus 100% of all fees (e.g., cleaning fee).
- After generating payments based on this strategy, you see that the Paid out amount is short by $25.
This usually happens when the total percentage assigned for one part of the booking (like the room rate) doesn’t add up to 100%. In our example, 15% (cleaning team) + 80% (owner) = 95%, meaning 5% of the room rate hasn’t been assigned to anyone.
To fix this, simply update the strategy so the full 100% is covered.
Step 1 – Update the recipient strategy
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Go to the Recipients section of your account.
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For each recipient, review their assigned shares for Room Rate, Fees, and Taxes.
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Make sure that for each concept, exactly 100% has been assigned across one or more recipients—no more, no less.
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For example, if one recipient is assigned 80% of the Room Rate, another should be assigned the remaining 20%.
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If needed, adjust the values to ensure the total for each category equals 100%.
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Don’t forget to save your changes.
💡 Note: Sometimes, the statement itself can help you identify which concept is causing the mismatch.
For example, if the Paid out amount is lower than the Net income, take a closer look at the concept breakdown in the statement.
If the discrepancy appears under Fees, it means 100% of the Fee concept hasn’t been properly assigned.
In that case, focus your review on how the Fee is distributed across your recipients.
Step 2 – Delete the previous payment
- Open the statement and find the incorrect payment for the affected team.
- Click to delete the payment.
Step 3 – Create a new payment
- From the same statement, click Create Payment again for the affected recipient.
- The updated strategy will apply automatically.
Step 4 – Double-check the totals
- After saving, check that the Net income now matches the Paid out amount.
- If they match, everything is set!
If there’s still a difference, reach out to Lodgify Support Team.