At the moment, add-ons cannot be included in recipient payment strategies and will not appear in the breakdown of your statements.
As a result, even though the total booking amount in the statement is accurate, the value of any add-ons won’t be distributed to recipients through payments.
Example
Let’s consider the following booking:
Room Rate: $390
Cleaning Fee: $200
Add-ons: $140
Total Booking Amount: $730
While the total amount ($730) is correct in the Statement, only the Room Rate and Cleaning Fee appear. The Add-ons are missing from the breakdown.
So what will happen is that:
- $90 is paid out for the cleaning fee
- $0 is paid out for the add-on.
To correct the recipient's payout and include the Add-ons, follow these steps.
Step 1 – Open the relevant statement
Go to the Statements section and locate the statement for the relevant rental and dates.
Step 2 – Create or edit the payment
- Click on Create payment from within the statement.
- Select the appropriate recipient.
- You will now see the payment breakdown, including Room Rate, Fees, Taxes, and Commission.
Step 3 – Manually add the Add-on
- Click on Add item - at the bottom of the page.
- Fill in the necessary fields:
- Concept Type: select the appropriate category
- Description: give the Add-on a clear, recognizable name
- Value: input the correct amount to be paid (e.g., $90 if that’s the share for this recipient)
Step 4 – Save and review
- After saving, the Add-on will appear in the payment breakdown.
- If no additional changes are required, proceed to create the payment.